Role Description The Service Desk Supervisor will play a crucial role in ensuring the smooth and efficient operation of our service department, overseeing the delivery of exceptional customer service, supervising a team of service technicians, and optimizing processes to enhance customer satisfaction and business growth. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a deep understanding of service operations. Key Responsibilities - Team Leadership: - Supervise and mentor a team of service desk technicians and support staff. - Foster a positive and collaborative work environment, encouraging teamwork, growth, and professional development within the team. - Provide constructive feedback and implement training programs to enhance team skills and expertise. - Ensure adequate staffing levels and manage scheduling to meet service demands effectively. - Customer Service Excellence: - Oversee the delivery of high-quality customer service by the service team, ensuring that customer expectations are consistently met or exceeded. - Address and resolve customer concerns and complaints promptly, demonstrating a commitment to customer satisfaction. - Establish and maintain strong relationships with customers, addressing their needs and providing solutions to enhance their overall experience. - Service Operations Management: - Help to streamline workflows and improve efficiency while maintaining quality standards. - Monitor and analyze service performance metrics, such as response times, resolution rates, and customer feedback, to identify areas for improvement. - Collaborate with leaders to ensure smooth coordination of service activities, such as inventory management, parts ordering, and scheduling. - Technical Expertise: - Maintain a solid understanding of the products and services offered, staying updated on industry trends and technological advancements. - Provide technical guidance and support to service technicians, assisting in complex troubleshooting and problem-solving. - Budget and Resource Management: - Identify resource requirements, including tools, equipment, and personnel, to support service activities and business growth. - Compliance and Safety: - Ensure compliance with all relevant industry regulations, safety standards, and company policies. - Ensure the team is following safety protocols and provide training to ensure a safe working environment for service technicians and customers. - Reporting and Documentation: - Maintain accurate and up-to-date records of service activities, including maintenance logs, service reports, and customer interactions. - Generate regular reports on service performance, presenting insights and recommendations to senior management. - Continuous Improvement: - Proactively identify opportunities for process improvements, customer service enhancements, and cost-saving measures. - Drive initiatives to implement best practices and innovative solutions to elevate the overall service department performance. Qualifications - Proven experience in service or a related role. - Strong leadership and team management skills, with the ability to inspire and motivate a diverse team. - Excellent communication, interpersonal, and conflict resolution abilities. - Customer-focused mindset with a commitment to delivering exceptional service. - Analytical and problem-solving skills to address operational challenges and implement effective solutions. - Proficiency in using service management software and tools. - Technical knowledge in the relevant industry or product line is preferred. - Strong organizational skills and attention to detail. - Ability to adapt to changing priorities and work in a fast-paced environment. - Familiarity with resource allocation. - Knowledge of safety regulations and compliance standards. - Strong business acumen and strategic thinking. Physical Requirements - Sitting: Ability to be able to sit for long periods of time. - Lifting: Ability to lift equipment and or tools up to 20 pounds. Company Description Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs. Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction. We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls.

• Lead the instruction of a “virtual classroom” within a larger program; this program will consist of between 30 and 300 learners • Conduct lectures during the dates and times indicated above • Prep time: Experienced LI: 30 minutes of prep per lecture; New LI: 1-hr of prep per lecture • Collaborate with Correlation One operations personnel to perform class duties well and stay on schedule

Role Description AO Globe Life is hiring veterans, military spouses, and military-affiliated professionals who are ready to transition into a structured, mission-driven remote career with long-term growth potential. In this role, you’ll connect with individuals and families who requested information about available supplemental benefit programs. You’ll guide conversations, answer questions, provide support, and continue serving others—just in a new capacity. What You’ll Gain - 100% remote work environment from anywhere in the United States - Flexible scheduling with greater autonomy over your day - Warm inbound client interest — no cold outreach or prospecting required - Weekly direct deposit with performance-based bonuses - Long-term income potential through vested renewals - Comprehensive training and licensing support - Leadership development and advancement pathways - A strong team culture built around accountability, discipline, and mentorship What You’ll Be Doing - Connect with individuals who requested information about available benefit programs - Schedule and conduct virtual consultations through Zoom - Walk veterans and families through available supplemental benefit options - Answer questions and guide clients through next steps and enrollment - Support clients through onboarding and ongoing communication - Maintain organized digital records and follow-up communication - Deliver a professional, client-first experience built on trust and service - Participate in training sessions, mentorship calls, and leadership development programs Why Veterans Thrive Here - Structured systems and clear expectations similar to military environments - Leadership and accountability are highly valued - Strong mentorship and team support - Clear advancement pathways into leadership and management roles - Opportunity to continue serving families and communities in meaningful ways - Many top-performing team members come from military backgrounds Qualifications - Veterans, prior service members, military spouses, or military-affiliated professionals preferred - Strong communication and leadership skills - Self-motivated individuals comfortable working independently in a remote environment - Candidates confident using Zoom and digital communication tools - Growth-minded professionals seeking long-term opportunity and development Requirements - Must be authorized to work in the United States - Must be physically located within the United States - Reliable high-speed internet connection - Windows-based laptop or desktop computer with webcam capability Company Description For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families nationwide. Our remote-first workforce is built around service, leadership development, flexibility, and long-term career opportunity. Apply Today If you’re ready to transition your experience into a flexible remote career where leadership, service, and growth matter, apply today to learn more about joining AO Globe Life.

• Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery • Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit • Partner with our engineering team to document and reproduce bugs • Surface trends and insights from customer feedback to the team at large to inform product choices • Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations