Role Description As a CSR, you’ll play a key role in delivering an exceptional customer experience from order entry through delivery. You’ll partner closely with Sales, Operations, Logistics, and Accounting to ensure orders are processed accurately, deliveries stay on track, and customers receive timely communication and support. - Manage customer orders from start to finish, ensuring accurate order entry, confirmations, updates, and follow-through - Serve as a trusted point of contact for customers via phone, email, and in person - Coordinate with Sales, Production, Logistics, and Accounting teams to resolve issues and support customer needs - Arrange shipments and deliveries while proactively communicating ETAs, changes, and updates - Monitor open orders and identify potential delays or risks before they become problems - Maintain accurate records and customer information within ERP/CRM systems - Support inventory checks, lead-time updates, billing inquiries, and account setup activities - Build product knowledge and confidently assist customers with questions and solutions - Contribute ideas for process improvements and operational efficiencies - Help support a positive, team-oriented culture focused on service and accountability Qualifications - High school diploma or equivalent required; Associate degree preferred - 1–3 years of office, administrative, customer service, order management, or inside sales experience - Experience with ERP/CRM systems and Microsoft 365 (Excel, Outlook, Word, PowerPoint) - Strong communication and relationship-building skills - Highly organized with strong attention to detail - Ability to prioritize and manage multiple tasks in a fast-paced environment - Problem-solving mindset with a proactive approach - Bilingual English/Spanish is a plus - Mechanical or technical aptitude is helpful but not required Requirements - Ability to sit and work at a computer for extended periods - Frequent communication via phone, email, and in-person interaction - Occasional walking through warehouse or production areas - Ability to occasionally lift up to 25 lbs. Benefits - Stable and growing company with nationwide operations - Collaborative team environment where your voice matters - Opportunity to learn multiple aspects of the business - Fast-paced role with variety and daily interaction - Career growth potential within operations, sales support, logistics, and customer service - Work alongside experienced leaders and cross-functional teams - Competitive compensation and benefits package Company Description MKB Company is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. We provide reasonable accommodations throughout the hiring process and employment relationship consistent with applicable law.

Role Description ¿Te apasiona la industria de los eventos y tienes el don de transmitir tus conocimientos? En Aprende Institute, buscamos tu talento para inspirar, guiar y capacitar a la próxima generación de profesionales. Si tienes experiencia en el terreno, dominas la estrategia logística y quieres impactar positivamente en el futuro de miles de estudiantes en toda la región, ¡esta oportunidad es para ti! - Impartir clases en vivo dinámicas, interactivas y enfocadas en la práctica real del mercado. - Guiar y retroalimentar a los estudiantes en sus proyectos formativos, resolviendo dudas y motivándolos a culminar sus estudios. - Dominar e impartir los ejes temáticos clave de nuestros diplomados: - Organización de Eventos: Enseñarás la gestión integral (pre, durante y post-evento) de eventos sociales y corporativos, administración de presupuestos, contratos, finanzas, protocolo y hospitalidad. - Wedding Planner: Capacitarás en psicología del cliente nupcial, diseño conceptual y estético de bodas, selección de proveedores especializados y la estricta coordinación del "Día B". - Producción de Eventos Especializados: Instruirás en el montaje técnico (audio, iluminación, escenografía), gestión de riesgos en eventos masivos, tecnologías aplicadas (streaming, apps) y activaciones de marca de alto nivel. Qualifications - Experiencia comprobable en la planeación, producción y ejecución de eventos (sociales, corporativos, institucionales o bodas). - Formación o certificación académica en profesional en Gestión de Eventos, Hospitalidad, Administración de Proyectos o áreas afines. - Habilidades blandas excepcionales: Excelente comunicación verbal, empatía y una alta capacidad para motivar en entornos virtuales. - Contar con un espacio adecuado para transmitir, buena conexión a internet, cámara y micrófono de alta calidad. Benefits - Trabajo 100% remoto. - Pago competitivo + Bono mensual por desempeño. - Crecimiento: Integrarte a un entorno educativo tecnológico, innovador y en constante expansión. - Disponibilidad de Horarios (A elegir): - Opción 1: Lunes a jueves 04:00 p.m. a 08:00 p.m., Viernes 08:00 a.m. a 12:00 p.m. y Sábados 07:00 a.m. a 11:00 a.m. (Hora CDMX). - Opción 2: Lunes a viernes 04:00 p.m. a 08:00 p.m. y Sábados 07:00 a.m. a 11:00 a.m. (Hora CDMX). Company Description Aprende Institute is the leading online education platform for vocational skills in Latin America and the United States' Hispanic market. The company offers a wide array of online training and courses and has enrolled over 300,000 students. Aprende empowers learners to transform their interests into income by starting a new business or a new career. It integrates technology and digital media with traditional instructor-led classroom activities, giving its students a flexible and personalized learning experience, accessible on any device, that monitors students' progress and encourages engaged learning, skill mastery, and course completion. Furthermore, Aprende's tech platform and tailored content solutions assist corporations training and motivating their workforce and clients with unique experiences.

Role Description The Service Desk Supervisor will play a crucial role in ensuring the smooth and efficient operation of our service department, overseeing the delivery of exceptional customer service, supervising a team of service technicians, and optimizing processes to enhance customer satisfaction and business growth. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a deep understanding of service operations. Key Responsibilities - Team Leadership: - Supervise and mentor a team of service desk technicians and support staff. - Foster a positive and collaborative work environment, encouraging teamwork, growth, and professional development within the team. - Provide constructive feedback and implement training programs to enhance team skills and expertise. - Ensure adequate staffing levels and manage scheduling to meet service demands effectively. - Customer Service Excellence: - Oversee the delivery of high-quality customer service by the service team, ensuring that customer expectations are consistently met or exceeded. - Address and resolve customer concerns and complaints promptly, demonstrating a commitment to customer satisfaction. - Establish and maintain strong relationships with customers, addressing their needs and providing solutions to enhance their overall experience. - Service Operations Management: - Help to streamline workflows and improve efficiency while maintaining quality standards. - Monitor and analyze service performance metrics, such as response times, resolution rates, and customer feedback, to identify areas for improvement. - Collaborate with leaders to ensure smooth coordination of service activities, such as inventory management, parts ordering, and scheduling. - Technical Expertise: - Maintain a solid understanding of the products and services offered, staying updated on industry trends and technological advancements. - Provide technical guidance and support to service technicians, assisting in complex troubleshooting and problem-solving. - Budget and Resource Management: - Identify resource requirements, including tools, equipment, and personnel, to support service activities and business growth. - Compliance and Safety: - Ensure compliance with all relevant industry regulations, safety standards, and company policies. - Ensure the team is following safety protocols and provide training to ensure a safe working environment for service technicians and customers. - Reporting and Documentation: - Maintain accurate and up-to-date records of service activities, including maintenance logs, service reports, and customer interactions. - Generate regular reports on service performance, presenting insights and recommendations to senior management. - Continuous Improvement: - Proactively identify opportunities for process improvements, customer service enhancements, and cost-saving measures. - Drive initiatives to implement best practices and innovative solutions to elevate the overall service department performance. Qualifications - Proven experience in service or a related role. - Strong leadership and team management skills, with the ability to inspire and motivate a diverse team. - Excellent communication, interpersonal, and conflict resolution abilities. - Customer-focused mindset with a commitment to delivering exceptional service. - Analytical and problem-solving skills to address operational challenges and implement effective solutions. - Proficiency in using service management software and tools. - Technical knowledge in the relevant industry or product line is preferred. - Strong organizational skills and attention to detail. - Ability to adapt to changing priorities and work in a fast-paced environment. - Familiarity with resource allocation. - Knowledge of safety regulations and compliance standards. - Strong business acumen and strategic thinking. Physical Requirements - Sitting: Ability to be able to sit for long periods of time. - Lifting: Ability to lift equipment and or tools up to 20 pounds. Company Description Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs. Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction. We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls.

• Lead the instruction of a “virtual classroom” within a larger program; this program will consist of between 30 and 300 learners • Conduct lectures during the dates and times indicated above • Prep time: Experienced LI: 30 minutes of prep per lecture; New LI: 1-hr of prep per lecture • Collaborate with Correlation One operations personnel to perform class duties well and stay on schedule