Role Description As a senior member of the Product Design team, you will help us redefine what’s possible with the way the world experiences the internet. You will focus on translating complex business problems into highly-intuitive design solutions and act as the user advocate throughout the product development life cycle. You will drive design strategy for our products, working closely with Product Management, UX Research, Engineering, and Client Services to bring world-class experiences to Fastly customers. You possess a strong passion for understanding users and building products that empower them to build fast, secure applications. What You'll Do - Partner with Product Management and UX Research to identify and ideate on design solutions to meet customer expectations and business requirements. - Translate design solutions into navigation flows, wireframes, visual designs, and interactive prototypes. - Continuously iterate over designs to improve the user experience. - Partner with Engineers closely to evaluate design alternatives, ensure that solutions are technically feasible, and reuse established interaction patterns and UI components when appropriate. - Plan and conduct user research, including usability testing, contextual interviews, task analysis, and surveys. Share findings from research in a presentation setting. - Improve upon the design system, making recommendations for new patterns and standardized practice. - Stay at the forefront of advances in tools and processes in the design community and recommend improvements to Fastly processes. - Provide mentorship and design guidance for other product design team members. - Lead workshops with Product, UX Research, Client Services, and Engineering teams in design thinking, customer journey mapping exercises, and other brainstorming sessions. Qualifications - 7+ years experience designing workflows and interfaces for enterprise web applications or equivalent. - A strong design portfolio of work with a proven track record of creating end-to-end design solutions and creating intuitive interfaces for customers. - An effective communicator and problem solver who can present user research and design solutions in company-wide meetings. - Skilled at explaining design intentions to cross-functional teams and incorporating their feedback to improve work. - Experience with user research methodologies and usability testing tools, including collecting design feedback from customers or customer proxies. - Expert proficiency with Figma, Adobe CC, Claude Code, or similar design and prototyping tools. Requirements - Experience working with SaaS enterprise software for technical users. - Experience designing for WCAG accessibility standards. - Experience writing HTML/CSS/Javascript code by hand. Benefits - Comprehensive benefits package including medical, dental, and vision insurance. - Family planning, mental health support along with Employee Assistance Program. - Insurance (Life, Disability, and Accident). - Flexible Vacation policy and up to 18 days of accrued paid sick leave. - 401(k) (including company match) and an Employee Stock Purchase Program. - 12 paid local holidays and 12 paid company wellness days for 2026.

• Drive UI/UX Refinements: Take the lead on making UI/UX improvements to our existing SimpleTexting flows, collaborating closely with Product Managers and Engineers to deliver incremental enhancements. • Design for Self-Serve Funnels: Design simple and effective UI and user flows for our new self-serve discounts feature, ensuring clear eligibility and application processes. • Own the end-to-end journey design for self-serve cancellations, balancing business needs with a positive, customer-centric experience. • Lead Discovery and Research: Conduct light user research and testing to inform the UX for new upsell opportunities, such as user seats and add-ons. You will design modular and scalable patterns that can be extended over time. • Collaborate Cross-Functionally: Work as a key partner with Product, Engineering, Support, Sales, and Marketing teams, translating ideas from wireframes through to final delivery. • Own the Design Process: Embed yourself in the team's rituals, taking a proactive approach to design rather than waiting for ad-hoc requests.

• Lead end-to-end design for core product areas, from discovery to implementation. • Translate customer needs into clear, intuitive experiences informed by competitor insights, research data, and UX best practices. • Build a deep understanding of competitor features and customer needs at a persona level. • Use modern tools and AI-assisted workflows to iterate faster, prototype new ideas, and validate through user testing. • Lead user research to identify key touchpoints and define measurable criteria for UX effectiveness and efficiency by guiding other designers in conducting interviews, analyzing insights, and applying data-driven design principles. • Own and evolve our design system to improve consistency, scalability, and ease of use across the product. • Partner with engineering to ensure our design system is implemented accurately and continuously improved. • Reimagine and enhance mobile app experience, ensuring parity and coherence with the web app. • Collaborate with product and engineering teams to refine ideas based on feedback and improve designs as they’re built. • Mentor designers, review their work, and support their growth.Mentor designers by reviewing their work and offering clear, actionable feedback that fosters their growth. • Contribute to product and business strategy by connecting design decisions to outcomes. • Build and present completing design demos to leadership to secure stakeholder alignment and buy-in.

• Collaborate with other Design, Product, and Development managers to ensure alignment across projects • Proactively work with reports to ensure high quality designs and stakeholder satisfaction • Collaborate with other Design Managers and Director on user experience strategy • Work with agile leadership to ensure Design team quality, efficiency and velocity meets team needs • Develop deep understanding of customer journeys, personas and segmentation within your portfolio of projects • Translate complex cognitive challenges across multiple projects into elegant user experiences delivered across multiple channels • Gain stakeholder support for designs by clearly communicating design vision and rationale • Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the world around you