• Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a). • Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. • Communicates effectively and confidently with all clients to make their financial lives better. • Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments. • Strive for first call resolution and take true ownership of customer needs and issues. • Asking as many questions as you need to understand the customers’ needs and priorities, and problem-solving in a metric driven environment.

• Handle inbound calls, chats, emails, and faxes from healthcare providers • Document each interaction thoroughly, research issues as needed, and ensure prompt, accurate follow-up • Guide providers through processes like checking authorization status, submitting claims, or navigating our provider portal • Use empathy, critical thinking, and attention to detail to ensure providers get the answers they need

• Handle inbound calls, chats, emails, and faxes from healthcare providers • Resolve questions related to authorizations, claims, and general provider services • Document each interaction thoroughly, research issues as needed, and ensure prompt, accurate follow-up • Guide providers through processes like checking authorization status, submitting claims, or navigating our provider portal

• Customer advice and customer service come first — not only over the phone; you’ll also get variety through written correspondence, all inbound! • Handling customer requests related to payment rate changes, annual consumption billing, meter reading notifications, master data updates and tariff inquiries • Recording and updating customer data (including master data, billing-relevant data, etc.)