• Contact injured workers, employers, and medical providers to verify and obtain initial claim information • Obtain and track medical records and documentation • Schedule medical appointments and coordinate follow-ups • Obtain and communicate work status updates from providers • Draft, edit, and distribute correspondence on behalf of the case manager • Accurately document all case activity and communications in the claims management system • Maintain and manage assigned diary tasks to ensure timely follow-up • Identify and escalate issues requiring case manager attention • Assist with triage and direction of care based on established guidelines • Support medical management efforts to ensure compliance with Florida Workers’ Compensation statutes • Perform additional administrative or case-related duties as needed

• Oversee the full lifecycle of federal government contracts and subcontracts. • Ensure the organization remains in 100% compliance with federal regulations while mitigating legal risk. • Act as the primary liaison between the company and Government Contracting Officers (COs). • Manage the "Cradle-to-Grave" contract process, including RFP analysis, proposal development, negotiation, administration, and closeout. • Act as the subject matter expert on Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS). • Lead negotiations on complex terms, conditions, and pricing with government agencies and prime contractors. • Identify potential contractual risks and develop mitigation strategies. • Oversee the issuance and management of subcontracts, ensuring mandatory flow-down clauses are included. • Serve as the lead point of contact for DCAA/DCMA audits and ensure all documentation is always “audit-ready”. • Manage a diverse portfolio including FFP, CPFF, CPIF, and Other Transaction Authority (OTA) agreements. • Advise leadership on the pros/cons of different contract vehicles.

• Lead and oversee the Data and Analytics Support Desk function, managing analysts, engineers, technical account managers, and ArkaIndia technical analysts to ensure high quality resolution of complex BI and data platform issues. • Maintain hands-on involvement in support cases, directly contributing to ticket resolution where technical depth or escalation expertise is required. Operates as a player coach. • Manage, mentor, and coach team members, fostering continuous learning, technical depth, accountability, and professional growth. • Own prioritization and triage of support issues, with emphasis on high impact data, BI, and platform related incidents. Ensure complex tickets are routed appropriately and resolved with urgency. • Drive SLA adherence while maintaining strong technical standards across SQL troubleshooting, dashboard enhancement and validation, data model integrity, ELT/ETL pipeline reliability, and platform performance. • Serve as the highest level technical escalation point for complex data warehouse and analytics platform issues. Diagnose and remove technical blockers to accelerate resolution. • Ensure clear, proactive, and technically sound communication with clients at all stages of issue management. • Oversee operational tooling including PagerDuty, Smartsheet, Jira Service Desk, and NetSuite to ensure effective incident management, tracking, and reporting. • Develop and enhance customer facing support resources such as FAQs, known issues documentation, and BI best practices to reduce recurring defects and improve platform stability. • Lead cross functional technical reviews with Engineering, Product, and Customer Success to address systemic data issues, platform defects, and performance trends. • Identify risks, recurring patterns, and opportunities for process optimization. Partner with the Head of Support Services to implement structural improvements and elevate service quality. • Act as a trusted technical advisor to internal teams and customers on BI architecture, data integrity, and analytics platform best practices. • Participate in hiring, onboarding, workforce planning, and performance management. • Additional responsibilities as assigned.

• Manage the supervision and coordination of the claims department and staff • Organize and disseminate information that affects the claims department to ensure necessary changes for compliance purposes • Control workflow process through Claims Coordinators reviewing allocation of staff to ensure productivity and quality standards meet or exceed expected goals • Review, analyze, track and take appropriate action on losses in order to provide account loss ratios and claims history to senior management • Train claims staff on new policies or procedures • Oversee and audit claims process ensuring proper documentation was created in the system and/or files • Review claims and approve payments under the appropriate binding authorities • Develop and maintain excellent relationships with agents and adjustors • Prepare weekly, quarterly and monthly claim's reports and forward to appropriate parties