Senior Service Designer Reference number req50052 Occupation Service Design Work type Full-Time Location Sydney City Salary Information $129464.00-$142,665 Location: Australia Closing date 01 June 2026 at 10:00am Job Description: Senior Service Designer Grade: 9/10 Salary range: $129,464 - $142,665 + superannuation and leave loading Duration: Temporary full-time opportunity for 12 months Location: Hybrid with a 50% in‑office requirement in Sydney CBD. This may be subject to change in line with DCS workplace policies. Design meaningful, human‑centred experiences that help keep people and places safe and connected. We are looking for a passionate and experienced Senior Service Designer to lead user‑centred design initiatives, deliver engaging service experiences, and contribute to key projects that support emergency services and the communities of NSW. About the team This role sits within the Customer Experience - Design, Research and Insights team in the Customer and Emergency Management Division of NSW Telco Authority. You'll join a friendly, collaborative and fast‑paced team of designers and researchers who are dedicated to improving services that keep people and places safe and connected. We are an inclusive employer that values diverse perspectives and supports flexible working. Your responsibilities will include - Conducting qualitative and quantitative user research to uncover insights and validate design concepts. - Developing service blueprints, journey maps and other design artefacts to understand end‑to‑end customer experiences. - Leading digital concept development and visualisation, ensuring solutions are intuitive, structured and user centred. - Collaborating with stakeholders to build alignment, manage expectations and navigate competing priorities. - Identifying opportunities for service improvement by integrating user needs with business objectives. - Facilitating workshops, sharing best practice and contributing to capability uplift across the organisation. For more information on the role and its accountabilities, click here to view the role description. To be successful in this role you will have - Relevant Qualifications & Design Foundations: Tertiary qualifications or equivalent professional experience in CX, UI, HCI or digital product design. - Research & Insight Capability: Experience conducting qualitative and quantitative research, with the ability to analyse user behaviour and validate design concepts through iterative testing. - Design Thinking & Visualisation Skills: Proficiency in design thinking and the ability to create visually compelling models, artefacts and frameworks. - Stakeholder Engagement & Consensus Building: Strong skills in managing stakeholder expectations, navigating competing priorities and building alignment across diverse groups. - Comfort with Ambiguity & Complexity: The ability to work confidently in complex, evolving or uncertain environments. - Strong Self-Management & Prioritisation: The capability to work autonomously with effective prioritisation and organisational skills. Nice to have - Experience using workshop facilitation tools (e.g., Miro). - Experience using prototyping tools (e.g., Figma) and general technical literacy. About NSW Telco Authority NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe. NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements. We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability. We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector. For more information, go to NSW Telco Authority Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Fiona Glover via fiona.glover@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

• Design daily social media content for Facebook, Instagram, LinkedIn, and TikTok. • Create scroll-stopping ads for Meta, Google, and other digital platforms. • Develop brand-consistent marketing materials, including brochures, flyers, and promotional collateral. • Design email marketing templates and campaigns. • Create infographics that simplify technical information about energy savings and rebates. • Produce engaging visual content that showcases our products (heat pumps, solar systems, air conditioning). • Maintain brand consistency across all customer touchpoints.

Title: Conversation Designer Location: Sydney Australia Job Description: Job Description - Opportunity to do your best work on an international stage setting the voice and tone of Qantas' virtual assistants - Flexible ways of working - hybrid model with 3 days onsite - Full-time fixed-term position until June 2027, based at our Head Office in Mascot, Sydney We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation. In this Conversation Designer role, your focus will be on the customer-facing content of our new virtual assistants. The importance of persona, voice and tone should be self-evident to you, and you will use this knowledge to advance the way we craft the best conversational content possible for our customers, consistent with our brand. You will design, review and optimise the conversational content of our chatbots, voicebots, and messaging platforms, as well as advance design systems to allow such work to scale. You will work closely with stakeholders and your team from discovery through deployment to transform complex customer and operational challenges into scalable, user-centric solutions that align business objectives with customer needs. Working in an agile delivery squad, you will collaborate closely with designers, product owners, business analysts, SMEs, and technical delivery teams; with significant stakeholder engagement across business units. Through performance analysis and user testing, you will continuously improve conversational experiences and contribute to the Conversation Design discipline by establishing best practices and reusable patterns that elevate conversational AI across the organisation. Your key responsibilities include: - Turn draft conversational requirements, flows and designs into high-quality conversational content. - Ensuring conversations leverage a consistent brand, voice, and tone to inspire customer confidence. - Supporting discovery of business requirements and translating them into use cases and customer experience requirements. - Applying conversation design best practices, UX research, and customer insights to inform solution design. - Help to drive and uplift design systems for repeatable, high-quality design collateral and outcomes - Analysing customer data, user behaviour, and business requirements to define AI use cases and conversational solutions. - Identifying new opportunities to increase bot containment and simplify agent processes in alignment with communication and channel strategies. - Communicating and specifying design concepts, solutions, and recommendations to stakeholders including senior executives. - Understanding and adhere to accessibility standards in all design deliverables. We are interested to hear from people who have: - Proven experience delivering high-quality content in the Conversation AI space. - A passion for emerging technology, AI, Chatbots, Voicebots and Contact Centre Technology. - Portfolio or examples of work demonstrating Conversation Design and or Voice User Interface design, and understanding of user-centred design principles. - Tertiary qualification in Design, Human-Centred Design (HCD), Linguistics or equivalent practical experience. - Experience collaborating with developers, solution architects, and the Design System team to implement scalable, user-centric design solutions. - Ability to facilitate co-creation workshops, map end-to-end journeys, and influence product direction by addressing systemic service challenges. - Familiarity with and experience in modern frameworks and methodologies, including Lean, Design Thinking, Scrum, and Kanban. - Proficiency with current day design tools and software including Miro, Figma, UserZoom, Qualtrics, Adobe Creative Suite, Jira, and Confluence. - Strong written and verbal communication skills, including strong stakeholder management skills. - Ability to navigate ambiguity, identifying and shaping customer and operational challenges into clear, product-driven opportunities. - Experience in the use of GenAI in the Conversational AI space would be well regarded. Why Qantas? You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. - We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. - We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. - We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. - We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. Be a part of something special and play your part in the Qantas story - get in touch today. Applications close on the 7th of June Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

• Develop and maintain complex 3D models and 2D drawings for data center cooling products. • Support hydronic piping, sheet metal, structural parts, brackets, coil/fan interfaces, CDUs, chillers, evaporators, and condensers. • Create and release manufacturing drawings with proper dimensions, tolerances, notes, materials, finishes, weld requirements, and inspection details. • Perform layout studies, clearance checks, interference reviews, serviceability checks, and manufacturability reviews before drawing release. • Support design standardization, cost reduction, supplier changes, and product improvements through the ECR/ECO process. • Create, update, and maintain engineering BOMs, part numbers, assembly structures, and drawing packages in the applicable PDM/ERP systems. • Ensure design documentation is complete, accurate, revision-controlled, and aligned with the released product configuration. • Coordinate drawing and BOM updates with Engineering, Project Engineering, Manufacturing, Quality, Supply Chain, and suppliers. • Review vendor drawings, 3D models, datasheets, and component interfaces for fit, form, function, and manufacturability. • Support prototype builds, lab test units, design validation activities, and engineering change implementation. • Collaborate with VA and TX lab teams on fit checks, component layouts, piping arrangements, instrumentation mounting, and test apparatus. • Assist with field issues, C2/warranty topics, nonconformance reviews, and corrective actions when design documentation is involved. • Provide practical design input to improve assembly, serviceability, reliability, manufacturability, and quality. • Act as a senior design resource for assigned programs, helping define drawing scope, priorities, timing, and release deliverables. • Mentor designers, drafters, and technical support personnel in CAD standards, drawing quality, and configuration discipline. • Participate in design reviews, ECO reviews, supplier discussions, lab build reviews, and manufacturing readiness meetings. • Communicate risks, open items, schedule impacts, and required decisions to engineers, project leaders, and managers.