About Spindrift At Spindrift, we’re making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That’s why every Spindrift beverage is made the hard way—with real squeezed fruit, never from concentrate. From sourcing the best-tasting fruit globally to maintaining a carefully honed manufacturing process, we believe in doing things the hard way, the intentional way, the better albeit more challenging way, the right way – because, in the end, it's worth it. Spindrift® sparkling water is available nationwide, while Spindrift Soda and Spindrift Spiked® hard seltzer are available in select markets. We are also a proud member of 1% for the Planet, donating to environmental causes. Spindrift is headquartered in Newton, MA. Job Responsibilities Build the Brand - “Own the number” mentality – deliver on the company’s KPIs for the region - Sell and execute incremental display space throughout assigned territory - Optimize shelf space and merchandise product and displays to drive sales growth - Drive consumer awareness of the brand through point-of-sale material and in store execution of sales promotions - Seek every opportunity to educate consumers in stores on what makes our brand the best in the category - Ensure quality, rotate product and remove damaged packages - Maintain organization and proper rotation of back stock - Accurately and expertly utilize CRM applications to chronicle daily activities and display execution Deep Relationship Builder with Retailers - Build and promote positive rapport with key contacts in stores in order to secure incremental display space - Service assigned account base with consistency and purposeful follow-up (approx. 8-12 stops/day) - Develop and schedule weekly account visits based on specific business needs - Understand customer needs - identify how you, as the primary point of contact, can partner with the customer and enact a plan to drive sales growth for the store and Spindrift - Achieve mutually beneficial agreements through skilled negotiation - Understand the importance of building trust and credibility with accounts Company Culture - Support and contribute to a culture that is consistent with the overall organization and emphasizes the values of the Company - Partner with teammates and co-workers on various strategic initiatives throughout the year - “Carry the bag” mentality – willingness to do whatever it takes any time and as much as necessary to grow the brand including demos, display selling/building and market blitzes outside of home territory

• Answer inbound call and email inquiries regarding training classes, billing, certifications, and processes • Perform account maintenance on learner and instructor accounts • Manage customer inquiries and ensure follow-through to resolution • Achieve production targets for call-handling metrics and quality

• Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a). • Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. • Communicates effectively and confidently with all clients to make their financial lives better. • Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments. • Strive for first call resolution and take true ownership of customer needs and issues. • Asking as many questions as you need to understand the customers’ needs and priorities, and problem-solving in a metric driven environment.

• Handle inbound calls, chats, emails, and faxes from healthcare providers • Document each interaction thoroughly, research issues as needed, and ensure prompt, accurate follow-up • Guide providers through processes like checking authorization status, submitting claims, or navigating our provider portal • Use empathy, critical thinking, and attention to detail to ensure providers get the answers they need