Role Description The Director of Clinical Quality and Compliance serves as Apollo Behavior’s subject-matter expert on payer requirements — including Medicaid, TRICARE, and the Georgia Department of Community Health (DCH) — and acts as the final approver of treatment plans prior to submission for prior authorization. The position is responsible for reviewing approximately 100-130 treatment plans per month. Through detailed plan review, payer-manual monitoring, and structured feedback to clinical staff, this position ensures treatment plans are clinically sound, meet all medical necessity criteria, and aligned with the most current payer and regulatory standards. Qualifications - Master’s Degree in Applied Behavior Analysis (or equivalent) - Experience working in prior authorization review with Georgia payors - BCBA certification and licensed in Georgia - Intermediate to advanced Microsoft Office skills, including Excel, PowerPoint, and Word - Skill with database systems preferred - Proficiency with CentralReach and various workflow management software - Comfortability with the use of AI tools to support documentation review and efficiency - Willingness to complete and pass required background checks Requirements - Stay ahead of payer changes and review updates to various payer manuals - Review and approve all treatment plans (around 100 per month) before submission to payors - Provide specific feedback to treating BCBAs and Clinical Directors - Track denials, identify trends, and recommend improvements - Help clinicians understand payer requirements and best practices in ABA Benefits - Salary: $85,000 - $110,000 (base salary with bonus) - Location: Remote Competencies - Executing: Effectively manage time, schedules, and responsibilities - Customer Service: Manage difficult client situations and respond promptly to needs - Problem Solving: Identify and resolve problems on time - Organizational Support: Follow policies and procedures correctly - Oral Communication: Speak clearly and persuasively - Written Communication: Write clearly and informatively - Dependability: Follow instructions and keep commitments - Quantity: Meet productivity standards - Professionalism: Treat others with respect and consideration - Math: Work with mathematical concepts effectively - Organization: Organize materials for team accessibility Physical and Environment Requirements - Required Physical Activities: sitting, standing, walking, reaching, pushing, pulling, grasping, lifting, sprinting, talking, seeing, hearing, repetitive motions - Characteristics of Work: frequent standing and walking, occasional sitting, lifting, and carrying objects up to 100 pounds - Vision Requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus - Exposure to potential allergens, including certain foods, scents, and environmental factors

Role Description The Dealer Compliance Administrator (DCA) serves as the primary point of contact for dealer-related complaints originating from members, dealers, and OCCU. In this role, you will investigate concerns, evaluate findings, and facilitate fair and effective resolutions that support OCCU’s reputation and commitment to integrity. - Act as main contact for dealer complaints, managing intake, documentation, investigation, and resolution. - Recommend and implement fair resolutions with leadership, ensuring compliance. - Enhance and maintain complaint tracking and reporting processes. - Standardize remediation procedures for consistent and efficient complaint handling. - Build strong dealership relationships through regular visits and promote OCCU Indirect Lending products. - Pursue new dealer partnerships and support existing ones. - Educate dealers on OCCU policies, procedures, and product updates. - Liaise between dealerships, underwriting, and internal teams for smooth transactions. - Monitor dealer activity for compliance issues, including misrepresentation. - Participate in marketing, partnership, and program development events. Qualifications - Strong investigative and problem-solving skills with the ability to evaluate complex situations and recommend solutions. - Ability to manage conflict and navigate sensitive conversations with professionalism and empathy. - Proven ability to build and maintain relationships with internal and external partners. - Strong organizational skills with the ability to prioritize tasks and manage multiple priorities. - Comfort working independently in a field-based environment with regular travel. Requirements - Minimum of five years of in-dealership experience preferred. - Minimum of three years of financial institution experience strongly preferred. - Prior dealer compliance experience preferred. - Bilingual Spanish speaking skills preferred. - High school diploma or equivalent required. - Bachelor’s degree preferred or equivalent combination of education and experience. Benefits - Low-cost medical, dental, and vision insurance. - 401(k) retirement plan with employer match. - Paid time off plus 13 paid holidays. - Tuition reimbursement for eligible education and training. - Company-paid long-term disability. - 40 hours of company-paid volunteer time annually.

• Contribute to development of monitoring and compliance designs, plans, and protocols. • Review participant agreement documents, spending plans, and other documents related to model eligibility and participation requirements. • Collaborate with data and analytic teams to connect monitoring indicators to underlying data sources. • Guide development of data protocols, dashboard requirements, and reporting structures for monitoring deliverables. • Contribute to proposal development involving monitoring, implementation, and operational oversight. • Coach, mentor, and support junior staff, setting developmental goals. • Collaborate with colleagues across teams to ensure integrated, high quality products.

• Lead validation projects, including the planning, execution, and documentation of computer system validation deliverables. • Lead qualification, validation, and periodic review activities for laboratory and manufacturing instrument software and systems. • Ensure continued GxP compliance of QC laboratory computer systems and software. • Coordinate with IT Operations team to ensure data backup and disaster recovery strategies for critical laboratory systems are setup. • Collaborate with QA teams to ensure alignment of priorities and delivery of outcomes (policies, procedures and documents). • Provide guidance and oversight to ensure computerized systems are deployed and maintained following the full system lifecycle (SDLC), IT change control, and applicable SOPs. • Review and approve validation deliverables authored by internal teams and external vendors. • Manage multiple validation and compliance projects simultaneously, balancing priorities across manufacturing, clinical, and corporate systems. • Ensure audit and inspection readiness by maintaining documentation quality, traceability, and regulatory alignment. • Lead the creation, revision, and implementation of IT governance SOPs and quality documentation, ensuring alignment with FDA Computer Software Assurance (CSA) principles and risk-based validation strategies. • Conduct audits of IT systems, vendors, and validation documentation. • Partner with QA and business stakeholders to maintain validated system compliance through release management, change control, incident management, CAPA, periodic reviews, and audit trail reviews. • Conduct impact and risk assessments for changes affecting validated systems and ensure appropriate mitigation actions. • Maintain the inventory of all GxP computerized systems, ensuring re-qualification/revalidation schedules are current and properly documented. • Perform system risk assessments to determine GxP classification and validation requirements. • Manage vendor qualification activities, including the distribution and evaluation of IT vendor questionnaires and supporting audits or assessments. • Be onsite to provide vendor oversight, when needed.