Dealer Compliance Administrator
Location
United States
Posted
1 day ago
Salary
$84.3K - $99.8K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Dealer Compliance Administrator
Oregon Community Credit Union
Role Description The Dealer Compliance Administrator (DCA) serves as the primary point of contact for dealer-related complaints originating from members, dealers, and OCCU. In this role, you will investigate concerns, evaluate findings, and facilitate fair and effective resolutions that support OCCU’s reputation and commitment to integrity. - Act as main contact for dealer complaints, managing intake, documentation, investigation, and resolution. - Recommend and implement fair resolutions with leadership, ensuring compliance. - Enhance and maintain complaint tracking and reporting processes. - Standardize remediation procedures for consistent and efficient complaint handling. - Build strong dealership relationships through regular visits and promote OCCU Indirect Lending products. - Pursue new dealer partnerships and support existing ones. - Educate dealers on OCCU policies, procedures, and product updates. - Liaise between dealerships, underwriting, and internal teams for smooth transactions. - Monitor dealer activity for compliance issues, including misrepresentation. - Participate in marketing, partnership, and program development events. Qualifications - Strong investigative and problem-solving skills with the ability to evaluate complex situations and recommend solutions. - Ability to manage conflict and navigate sensitive conversations with professionalism and empathy. - Proven ability to build and maintain relationships with internal and external partners. - Strong organizational skills with the ability to prioritize tasks and manage multiple priorities. - Comfort working independently in a field-based environment with regular travel. Requirements - Minimum of five years of in-dealership experience preferred. - Minimum of three years of financial institution experience strongly preferred. - Prior dealer compliance experience preferred. - Bilingual Spanish speaking skills preferred. - High school diploma or equivalent required. - Bachelor’s degree preferred or equivalent combination of education and experience. Benefits - Low-cost medical, dental, and vision insurance. - 401(k) retirement plan with employer match. - Paid time off plus 13 paid holidays. - Tuition reimbursement for eligible education and training. - Company-paid long-term disability. - 40 hours of company-paid volunteer time annually.
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