Role Description Provide technical support for installation, service, and maintenance of equipment to regional managers, distributors technicians, and end-user customers. Qualifications - Two year degree in Electrical/Electronic Theory or Plant Maintenance, or similar. - Two years similar field experience. - Must hold a current U.S driver license and be capable of obtaining a US passport for international travel. - Electrical skills, low voltage electronics and high voltage electrical theory. - Ability to read and understand electrical schematics. - Electrical circuit troubleshooting abilities. - Strong mechanical skill knowledge with excellent capability in reading and understanding mechanical and construction drawings. - Familiarity with use of hand tools such as cordless drill, hammer, levels, voltage meter, etc. - Strong communication skills in the following areas: Phone etiquette, active listening, verbal and written communication in English (fluency in Spanish not required but a plus). - Position requires use of headset/microphone. - Must be able to sit for long periods of time. - Detail oriented. - Microsoft Office skills, PC and Internet Explorer knowledge. - Customer focused. - Ability to work remotely will be approved at the manager’s discretion. Requirements - Provide technical product service and support via telephone, face to face, and written communication to resolve any emerging problems that our customers (internal and external) might face with accuracy and efficiency. - Resolve product problems by clarifying the customer’s complaint; determining the cause of the problem/troubleshooting; selecting and explaining the best solution to solve the technical issue. - Record and track support activities for record keeping metrics. - Follow standard processes and procedures. - Occasional travel (less than 5% of the time) for service support may be required throughout the United States, South and Central America assisting with the installation and service of Boon Edam products. - Provide service and material quotations to customers. - Provide webinar training to distributors and end users. - Provide regional trainings in person to techs and sales. - Enter parts orders as required. Benefits - Competitive compensation with bonus potential. - Medical, Dental & Vision plans. - 100% company paid medical premiums for you and your family. - Life Insurance. - 401k with company match. - Generous PTO & Paid holidays. - Maternity & Paternity Leave. - Short- and Long-term disability. - Employee assistance programs. - & More.

Role Description Wir von pathway solutions haben ein klares Ziel: Die Buchhaltung gemeinsam mit dir zu revolutionieren! Ob Shopify-Startups oder SaaS-Unternehmen – unsere Software automatisiert Buchhaltungsprozesse, damit Unternehmer:innen sich auf das Wesentliche konzentrieren können. Wir setzen uns ambitionierte Ziele, glauben an Wachstum und haben währenddessen enorm viel Spaß als Team! - Du hilfst täglich per Telefon, E-Mail und Zoom e-Commerce Unternehmer:innen bei buchhaltärischen Problemen. - Sicherstellung einer hohen Kundenzufriedenheit durch klare und freundliche Kommunikation. - Identifikation wiederkehrender Probleme und Verbesserung unserer Lösungen. - Enge Zusammenarbeit mit dem Onboarding Automation Team zur Sicherstellung der Kundenzufriedenheit. Qualifications - Hohe Eigenmotivation und Ergebnisorientiert (SMART Goals). - Erfahrungen in der Nutzung von DATEV (Pflichtvoraussetzung). - Interesse an der Digitalisierung der Buchhaltungsbranche. - Eigenständige, strukturierte und prozessorientierte Arbeitsweise. - Offen für Feedback, digitales Arbeiten und remote first. - Fließend in Deutsch und Englisch. Benefits - Flexibilität: Remote First und familienfreundliche Arbeitszeiten – du bestimmst, wann du arbeitest. - Entwicklung: Coaching-Budget, Mentoring und ein diverses Team. - Urlaub: 30 Tage, damit du dich erholen kannst. - Gehalt: Ein attraktives Vergütungspaket wartet auf dich. - Lernkurve: Übernimm Verantwortung und wachse mit uns.

Role Description We are looking for bilingual Customer Service Agents with strong troubleshooting skills and a proven track record in delivering high-quality customer support. This role is part of Elektra Go’s new in-house Contact Center and requires excellent communication skills, active listening, and the ability to manage inquiries through multiple channels. Candidates must have experience using softphones and CRM tools. - Handle inbound and outbound customer interactions via phone, chat, email, and WhatsApp. - Perform step-by-step troubleshooting, identify root causes, and provide clear resolutions. - Use probing questions to gather accurate information and accelerate case resolution. - Support users with account access, app functionality, remittance flows, card usage, and identity verification. - Document all cases clearly and accurately in the CRM system. - Escalate complex issues to Product, IT, or Risk teams following established workflows. - Maintain high standards of customer service, empathy, accuracy, and professionalism. - Flag recurring issues to help identify bugs, inefficiencies, or process improvements. - Meet KPIs related to quality, productivity, adherence, and customer satisfaction. - Adhere to punctuality, attendance, and internal Contact Center policies. Qualifications - Minimum 3 years of verifiable experience in customer service or contact center roles. - Bilingual English–Spanish, written and spoken (testing required). - Strong troubleshooting and problem-solving skills. - Proven use of softphone systems (e.g., Five9, Dialpad, Talkdesk, Zendesk Voice, Aircall, RingCentral, Avaya, etc.). - Ability to ask targeted probing questions to diagnose issues. - Strong customer service skills, including conflict resolution and empathy statements. - Excellent active listening and communication abilities. - Experience working with CRM tools (HubSpot, Zendesk, Salesforce, Freshdesk, etc.). - Own computer equipment and reliable internet connection. - High level of responsibility, discipline, and commitment.

• Provide quality customer service in the KanCare Contact Center. • Gather thorough documentation and enter information into various systems. • Answer questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs. • Respond to calls courteously, accurately, and concisely. • Provide a high-quality customer service and focuses on the accuracy of information provided. • Evaluate information received through a phone contact and ask appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided.