• Responsible for the accurate management and maintenance of provider data • Process provider and facility rosters and support updates to provider records • Communicate with providers via email to confirm request completion and address inquiries • Collaborate with internal teams by triaging, remediating, and escalating requests • Report into the Provider Operations Lead

• Maintain existing and incoming provider demographic information to ensure accuracy and quality of the network by supporting run-state, repeatable issues of moderate complexity. • Manage ingestion of provider data while maintaining service delivery, productivity, and quality expectations • Surface various provider issues within standard operating procedure through proactive identification, measurement, and monitoring of our operations and provide feedback to reduce errors, improve processes, and performance • Build training materials, update workflows, and support team lead or SME in coaching • Support driving and tracking business decisions, develop initial root cause analyses and reports for review by team leads and SMEs. • Assist in developing and maintaining standards for quality assurance, leading corrective activities and manage communication processes with other departments regarding improvements. • Escalate and resolve provider data issues to ensure appropriate turnaround times • Support more junior employees through provider data escalation research and resolution • Drive decisions within standard operating procedures • Effectively communicate findings and resolutions with key stakeholders internally and/or externally • Manage queue work and assigned caseload through effective dashboard management while ensuring integrity of information entered into company and/or external systems • Compliance with all applicable laws and regulations • Other duties as assigned

• Responsible for the accurate management and maintenance of provider data at Oscar • Processing provider and facility rosters, reformatting data, and supporting updates to provider records • Regular communication with providers via email to confirm request completion, obtain additional information, and address follow-up inquiries • Collaborating with internal teams by triaging, remediating, and escalating requests as necessary to ensure timely and effective resolution • Reporting into the Provider Operations Lead

• Partner with GBA leadership to establish and run the weekly, monthly, and quarterly operating cadence • Facilitate proactive operational reviews to support accurate financial, time, and utilization forecasting across primary GBA programs • Lead and participate in advanced operational reporting and forecasting structure for strategic opportunities • Create and oversee the creation of reporting required for GBA consultant delivery and account leadership • Support large pursuits through bid management coordination and execution, a of close plans to win the work • Work with Sales and Project Management Office for GBA establish sales to project start/delivery handoff procedures • Experience working across global teams • Monitor execution of GBA staffing, approval, and resource management procedures to ensure consistency and operational alignment