• Architect and drive the Change Management Strategy for complex, multi-stakeholder enterprise implementations, ensuring successful organizational adoption and maximum business value realization. • Serve as the executive point of contact and trusted advisor to C-level and senior leadership (VP/Director-level) sponsors, expertly managing expectations, providing strategic direction, and communicating engagement risks. • Lead the entire implementation lifecycle, from discovery and design through testing, rollout, and post-go-live transition, ensuring all engagements meet the highest Enterprise Delivery standards. • Proactively challenge, recommend, and redirect both internal and client teams on best practices, adoption models, and strategic shifts required for successful program outcomes. • Conduct sophisticated discovery workshops to translate complex business objectives and use cases into a structured, executable deployment plan for the Gong platform. • Maintain rigorous oversight of multiple concurrent, custom SOW-based projects, effectively managing competing priorities, resources, and budgets to consistently meet milestones. • Own and control project scope; proactively identify, mitigate, and clearly communicate engagement risks and dependencies to all key stakeholders. • Develop and implement governance structures and communication cadences appropriate for large, global enterprise client environments. • Formalize requirements gathering and execute the change control process, including drafting and negotiating change orders as appropriate. • Partner seamlessly with Sales and Customer Success to ensure an exceptional, smooth transition from pre-sales solutioning through ongoing support. • Opportunistically engage with the Sales team to position and structure custom, high-value Professional Services packages for prospective clients. • Actively contribute to the continuous improvement and scaling of the Gong Professional Services methodology, specifically focusing on refining our Enterprise Delivery playbook.

• Manage all clinical operational and quality aspects of allocated studies, of low to moderate complexity, in compliance with ICH GCP • Develop clinical tools (e.g. Monitoring Plan, Monitoring Guidelines) in conjunction with the Data Quality Plan • Contribute to the development of the Master Action Plan (MAP) for providing clinical related documents • Ensure timely set up, organization, content and quality of the relevant sections of the Trial Master File (local and central) • Collaborate with the project manager to prepare, organize, and present at client meetings, including bid defense and hand-off meetings • Regularly communicate with the team and lead team meetings to ensure that timelines, resources, interactions, and quality are maintained • Responsible for the implementation and training of standardized clinical monitoring processes within the study and according to corporate standard policies • Ensure achievement of the final clinical deliverable within the contractual time period specified by preparing and monitoring clinical activity timelines and metrics • Continuously monitor or co-monitors clinical trials to assess performance and ensure contractual obligations are met • May communicate with study sites regarding issues such as protocol, patient participation, case report form completion and other study-related issues • May coordinate all start-up activities and ensures that timely ethics committee and regulatory submissions (if appropriate) are addressed • Ensure that essential document quality meets the expectation of Regulatory Compliance Review • May provide input into preparation of forecast estimates for clinical activities • Responsible for clinical resource management, assignment, delegation of clinical responsibilities and identification of additional resource requirements

• Join our team as a Senior Manager of Demand Planning and play an important role in advancing our supply chain excellence. • You'll lead and develop a team of demand planners while serving as a key advisor on customer demand plans and forecasting. • In this position, you'll collaborate across functions to optimize inventory management, improve forecast accuracy, and strengthen customer relationships. • Working closely with Product Management, Sales, and Customer Support teams, you'll develop and implement effective demand planning strategies that ensure business continuity and customer satisfaction. • You'll lead SIOP/IBP processes, implement improvement initiatives, and use data analytics to make informed decisions that impact our operations. • This role offers the opportunity to enhance our supply chain processes while contributing to our mission of enabling customers to make the world healthier, cleaner, and safer.

RN Care Manager- Triad, North Carolina remote type Hybrid locations NC - Triad time type Full time job requisition id R-1496 Job Description: The RN Care Manager (RNCM) manages a panel of clinically complex members to support impactable clinical programs, quality gap initiatives and ED and IP utilization. The RNCM collaborates with members to create a care plan and oversees progress to the plan, frequently reassessing needs while moving members toward clinical program and pathway graduation. The RNCM coordinates closely with both the integrated Cityblock Care Team as well as external providers and community partners. This role is a Hybrid Role supporting our Triad area of North Carolina. Key Responsibilities - Receives members from the engagement and central teams, clearly communicating program expectations, including duration and goals. - Completes self-efficacy and condition-specific screeners during the assessment and intake phase, along with behavioral health screeners like PHQ-9, GAD-7, AUDIT, and DAST-10 to identify behavioral health needs. Refers members to behavioral health programs as needed. - Conducts in-person clinical examinations when appropriate and collaborates with care team members to determine member placement in programs of varying intensity. - Prepares for and actively participates in case conferences, leading discussions when necessary. - Develops a care plan in collaboration with the member, addresses social needs with the support of the Community Health Partner and supports members in achieving their care plan goals through coordinated and comprehensive care efforts - Conducts regular clinical visits and follow-ups per clinical program and pathway guidelines, monitoring routine therapeutic interventions and addressing member needs promptly. - Collaborates with the care team to support a panel of assigned members, providing clinical assistance in health maintenance, chronic disease management, and co-occurring psychiatric disorder support. - Performs medication reconciliation, administration, compliance, and education as part of member care. - Addresses quality gaps prioritized by the contracted company and ensure thorough chart documentation and coding (ICD or CPT) to validate gap closures. - Utilizes care facilitation tools, electronic health records, and scheduling platforms to gather data, document member interactions, organize information, track tasks, and communicate with team members and community resources. Success Metrics - Members have an active care plan and are enrolled into appropriate clinical programs based on identified needs - Support members in progressing toward and completing care plan goals and program graduation - Closure of quality gaps for members on assigned panel - Completion of accurate and timely documentation - Effective collaboration with interdisciplinary care team members - Effective coordination of care with external providers and community resources - Support members through inpatient and ED transitions of care Job Requirements Professional Experience & Knowledge - Education: Graduate of an accredited school of nursing (R.N.) - Experience: 3+ Years of experience - Problem Solving: Strong critical thinker with sound clinical judgment who makes complex decisions independently and knows when to collaborate. Identifies system barriers to care and develops creative, practical solutions. Demonstrates a growth mindset and openness to innovative approaches to improve outcomes. - Communication: Strong written and verbal communicator across phone, text, virtual, and in-person settings. Comfortable using technology to engage members remotely. Applies Motivational Interviewing and Trauma-Informed Care principles to build trust. Effectively translates clinical information for non-clinical audiences and actively listens to understand and address needs. Behavioral Competencies Member Advocate - Mission Driven: Balances competing priorities by choosing the path that best aligns with service to members and inclusive processes. - Compassionate Care: Identifies and responds to member needs proactively and suggests improvements that enhance the member experience. - Business Acumen: Applies understanding of government-funded care to make better recommendations and improve processes. Team Builder - Collaboration: Adapts collaboration style to build understanding and bridge communication gaps and encourages others to share ideas. - Team Effectiveness: Helps improve how the team works together through observations and feedback. - Engaged Culture: Highlights others’ contributions and drives small but meaningful and inclusive actions to contribute to team morale, safety, and engagement. Results Driver - Strategic Clarity: Helps peers stay aligned by translating broader goals into clear team action, identifies misalignment, and proposes solutions to bring clarity and focus. - Proactive Approach: Spots gaps or roadblocks early and proposes ways around them, demonstrating resourcefulness and persistence even when projects are ambiguous or difficult. - Accountability: Uses metrics and data to evaluate impact and refine their approach, holding self and others to reliably high standards. Growth Agent - Development: Invests time in personal development that aligns with business needs and supports learning within the team by sharing knowledge or tools. - Adaptability: Helps translate abstract or evolving strategies into actionable work informed by business context and pushes through discomfort to deliver results and learn in new territory. - Innovation: Challenges assumptions thoughtfully and constructively and applies creative problem-solving to ambiguous or evolving work. We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: $71,000.00 - $90,500.00 Annual Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Medical Clearance (for Member-Facing Roles): You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases. We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.