Role Description The Auctus Group is seeking a Spanish Bilingual Customer Service Coordinator to support patient and client communication in a healthcare billing environment. This role is responsible for handling inbound and outbound calls, assisting patients with billing-related questions, explaining statements and Explanation of Benefits (EOBs), processing payments, documenting interactions accurately, and coordinating with internal teams to resolve billing concerns. The ideal candidate is fluent in both English and Spanish, has strong customer service skills, understands the importance of accuracy and professionalism in healthcare-related conversations, and is comfortable working across multiple billing systems, EHR/EMR platforms, and communication tools. Qualifications - Must be fluent in English and Spanish, both verbally and in writing. - Strong ability to communicate professionally with Spanish-speaking patients, customers, clients, and internal team members. - Previous customer service, call center, healthcare, medical billing, patient accounts, or revenue cycle experience preferred. - Knowledge of healthcare billing, insurance coverage, medical claims, Explanation of Benefits, and patient statement processes is strongly preferred. - Ability to assess problem areas, ask the right questions, and address concerns effectively. - Strong written and verbal communication skills. - Customer-focused mindset with the ability to serve patient and client needs professionally. - Experience using Microsoft Office Suite, including Outlook, Word, Excel, and Teams. - Experience with softphone systems such as RingCentral or similar platforms preferred. - Comfortable using web browsers, billing systems, EHR/EMR systems, and other software applications. - Excellent organizational skills and strong attention to detail. - Ability to track, address, and resolve problems accurately. - Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism. - Ability to work full-time during regularly scheduled business hours, with flexibility for additional hours as business needs require. - Ability to work from home with integrity, accountability, and minimal supervision. Requirements - Fluent bilingual communication in English and Spanish. - Ability to organize work, set priorities, and complete tasks independently. - Ability to work effectively with a diverse group of people, including patients, clients, and internal teams. - Strong collaboration skills and ability to work well as part of a remote team. - Excellent computer skills, including Microsoft Office Suite and general software navigation. - Ability to learn and adapt to new systems, tools, client workflows, and healthcare billing platforms. - Proficiency in data entry and use of a 10-key numeric pad preferred. - Strong listening, problem-solving, and de-escalation skills. - Ability to maintain confidentiality and professionalism when handling patient and account information. Required Experience - At least 1–3 years of experience in customer service, call center operations, healthcare operations, medical billing, patient accounts, or a related role. - Experience supporting Spanish-speaking customers or patients is required. - Experience in a healthcare, medical billing, revenue cycle, or multi-client/multi-entity organization is preferred. - Prior experience as a Customer Service Coordinator, Patient Account Representative, Operations Coordinator, Billing Support Representative, or similar role is a plus. Physical Demands The physical demands described below are representative of those required to successfully perform the essential functions of this remote position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this role, the employee is regularly required to sit, talk, and hear. - The employee is regularly required to use a computer keyboard and mouse. - The employee is frequently required to use hands, handle or feel objects, and reach with hands and arms. - Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment This role operates in a remote work environment. The position routinely uses standard office equipment and tools such as a computer, phone or softphone system, headset, internet-based applications, Microsoft Office tools, billing systems, and EHR/EMR platforms. The employee must maintain a professional, quiet, and secure work-from-home environment suitable for handling patient calls and confidential information. Language Requirement This position is specifically for Spanish Bilingual candidates. Candidates must be able to communicate confidently and professionally in both English and Spanish to support patients, clients, and internal teams.

Title: NP or PA Location: Blythe United States Job Description: Who We Are: SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | Participation in NHSC & NCLRP loan forgiveness programs What We Are Looking For Nurse Practitioner (NP) integrates advanced nursing processes (comprehensive assessment, diagnosis, planning, implementation, and evaluation) to deliver high-quality healthcare services and ensure continuity of care for patients. Utilizes advanced knowledge of nursing principles, practices, and ethics to perform duties within the NP Scope of Practice. Has authority and accountability for coordinating outpatient care, including advanced treatment plans. Collaborates with interdisciplinary teams to optimize patient outcomes and enhance patient satisfaction. Performs other duties as needed to support efficient operations of Pediatrics and meet patient care needs in the outpatient setting. Features of this position: - Leave on Time - Shared On-Call Schedule - Work/Life Balance Schedule: 5 days per week, 8 hours per day, (Admin hours can be remote) Monday - Friday 8am-5pm, 1 hour lunch | Location: Blythe, CA ESSENTIAL FUNCTIONS AND DELIVERABLES - Apply advanced nursing knowledge and skills within the NP scope of practice to manage call queues, perform triage, coordinate patient referrals, and provide comprehensive patient education to patients and their families. - Develop and implement educational programs tailored to the specific needs of patients, families, and healthcare professionals related to various health conditions. - Serve as a clinical resource and provide expertise to clinic staff, physicians, patients, and other departments on medical and nursing matters. - Conduct comprehensive nursing assessments and perform both simple and complex diagnostic and therapeutic procedures required by the patient population served by the NP. - Document patient encounters accurately and efficiently in the EMR system according to established policies while maintaining strict patient confidentiality. - Actively participate in quality improvement initiatives aimed at enhancing the quality of care provided by the NP, including the development and evaluation of care standards. - Stay informed about current insurance information and regulations affecting patients and families, ensuring compliance with insurance authorization requirements. - Instruct and schedule patients for tests and procedures ordered by healthcare providers, assist with obtaining authorizations, and communicate test results to patients after review by healthcare providers. - Deliver high-quality patient care by adhering to departmental procedures and standards, and recommend innovative methods or processes that enhance quality, efficiency, and effectiveness of care. - Assist in the development and updating of guidelines and procedures to ensure efficient workflow and adherence to best practices. - Use time efficiently to ensure completion of nursing duties in accordance with established departmental procedures and standards. - Coordinate and actively participate in the cross-training of other team members within the department to ensure a cohesive and skilled workforce. - Collaborate with multidisciplinary teams to coordinate complex care plans for patients with chronic conditions, including medication management, specialist referrals, and community resources. - Develop and implement initiatives to promote health education and disease prevention within the community served by the NP, including wellness programs, health screenings, and outreach events. - Other duties as outlined by the official job description. QUALIFICATIONS: - Education: Master's Degree and completion of NP curriculum or PA required. Doctorate preferred. - Licensure/Certification: Active California Registered Nurse (RN) license and California Nurse Practitioner Certificate required. Preferred to have a National Provider Identifier (NPI). Recommended DEA License. Current CPR/BLS certification (must be American Heart Association or Red Cross accredited program). As a requirement of this position, you must receive EPIC certification for the module you have been hired into. - Experience: Minimum 2 years of experience as an RN in a family medicine setting or in a sub-specialty clinic environment required. Management experience preferred. One year's experience in an area of NP specialty preferred. - Essential Technical/Motor Skills: Proficiency in EMR systems like Epic, advanced computer skills in MS Excel, PowerPoint, Outlook, and Word, as well as the ability to use planning software and spreadsheets for scheduling and data analysis. A typing speed of 40 WPM is needed for efficient data entry, along with accurate copying skills. Effective telephone use is essential for patient communication and care coordination. - Interpersonal Skills: Exhibit strong interpersonal abilities to communicate effectively and collaborate with patients, families, healthcare professionals, and interdisciplinary teams. This entails active listening, empathy, cultural sensitivity, and the capacity to build rapport and trust across diverse healthcare environments. - Essential Mental Abilities: Possess critical mental faculties to analyze complex medical situations, make informed decisions, and adapt to evolving patient needs. This includes strong problem-solving skills, attention to detail, and the ability to prioritize tasks efficiently in a fast-paced healthcare environment. - Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas. EEO: SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Full Benefits Package! Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more! Learn More About the Work We Do: SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish. SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect

Role Description As a Travel Assistance Advisor, you will be responsible for directly assisting Canadian travellers who are experiencing medical emergencies, interruptions, and loss of personal items abroad. Our Travel Assistance Advisors are the heartbeat of our customer experience. This isn't your typical contact centre role – it's an opportunity to be a digital-savvy problem solver, a compassionate guide, and a brand ambassador all rolled into one. - Become a master of omni-channel communication, effortlessly switching between chat, email, phone, and emerging digital platforms to meet our customers where they are. - Connect sick and injured travelers to medical treatment with a telemedicine physician, or to nearby clinics and hospitals. - Leverage your in-depth knowledge of insurance products to ensure customers understand their travel coverage. - Be the calm in the storm for travelers facing emergencies abroad, providing empathetic support and swift resolution. - Transform complex travel and insurance queries into clear, actionable solutions. - Continuously expand your expertise in travel trends, insurance products, and digital technologies. - Be available to work various shifts, including intermittent evenings and weekends. Qualifications - Knowledge of travel insurance, claims management, and/or customer service is preferred. - Contact Centre experience is an asset. - Knowledge of medical terminology or health care administration is an asset. - Proficiency in a second language (French, Spanish) is an asset. Benefits - Competitive Salary, health and dental benefits. - Opportunities for professional growth and development. - Flexible vacation & work hours. - Paid sick time. - A supportive and collaborative work environment. Company Description Xodus Travel Services Inc. was established with a clear mission: to tackle and resolve the limitations within the Canadian travel insurance industry that became glaringly apparent during and in the aftermath of the global pandemic. Recognizing the unprecedented challenges faced by travelers and the insurance sector alike, Xodus is committed to revolutionizing the landscape of travel insurance, ensuring Canadians have access to comprehensive and responsive coverage in an ever-evolving world.

Role Description As the welcoming voice of our firm, the Receptionist plays a critical role in ensuring every caller feels greeted and comfortable from the moment the phone is answered. Beyond warm greetings, this position also provides essential administrative support, contributing to the smooth operation of the firm. - Answer All Incoming Calls: Serve as the primary point of contact by professionally answering all incoming phone calls, efficiently routing inquiries to the appropriate departments within the firm. - Efficient Communication: Ensure seamless communication by transferring calls to designated departments based on the nature of the inquiry. - Respond to Text Messages: Respond to incoming text messages in a timely and professional manner, addressing inquiries or directing clients to the appropriate resources. - Client Support: Provide client support for cases, addressing inquiries via phone calls, text messages, or in-person interactions regarding post-filing updates and concerns. Qualifications - Excellent communication skills, both verbal and written. - Professional and friendly demeanor. - Strong organizational skills and attention to detail. - Ability to multitask and manage time efficiently. - Previous experience in a receptionist or customer service role is preferred. - Proficiency in using phone systems and basic computer applications. - Bilingual, fluent in Spanish and English. Equal Opportunity Employer Statement Rivas & Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.