Rivas & Associates PLLC

Role Description As the welcoming voice of our firm, the Receptionist plays a critical role in ensuring every caller feels greeted and comfortable from the moment the phone is answered. Beyond warm greetings, this position also provides essential administrative support, contributing to the smooth operation of the firm. - Answer All Incoming Calls: Serve as the primary point of contact by professionally answering all incoming phone calls, efficiently routing inquiries to the appropriate departments within the firm. - Efficient Communication: Ensure seamless communication by transferring calls to designated departments based on the nature of the inquiry. - Respond to Text Messages: Respond to incoming text messages in a timely and professional manner, addressing inquiries or directing clients to the appropriate resources. - Client Support: Provide client support for cases, addressing inquiries via phone calls, text messages, or in-person interactions regarding post-filing updates and concerns. Qualifications - Excellent communication skills, both verbal and written. - Professional and friendly demeanor. - Strong organizational skills and attention to detail. - Ability to multitask and manage time efficiently. - Previous experience in a receptionist or customer service role is preferred. - Proficiency in using phone systems and basic computer applications. - Bilingual, fluent in Spanish and English. Equal Opportunity Employer Statement Rivas & Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description We seek a motivated Sales Specialist to handle incoming calls from potential clients (leads), effectively address their inquiries, present our firm's services, and foster interest. The Sales Specialist will be responsible for delivering exceptional customer service and using strong communication skills to convert leads into paying clients through follow-up calls, thereby maximizing business opportunities. Qualifications - Must be fluent in English and Spanish - Immigration Experience Requirements - Answer incoming calls from leads and forward them to the appropriate team members when necessary. - Schedule consultations for leads using the CRM calendar. - Create and manage lead profiles in the CRM. - Process consultation payments. - Text clients with consultation times and dates. - Address questions from both leads and clients. - Follow up with potential clients after consultations to encourage contract signing. - Engage in follow-up calls with leads to convert them into consultations. - Make calls to leads generated from sales messages. - Adhere to all documented processes. Schedule - Monday through Thursday from 12:30 PM to 9:00 PM - Sundays from 8:30 AM to 5:00 PM Equal Opportunity Employer Statement Rivas & Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description As our company continues to grow, so does our commitment to providing exceptional support to our clients. We are currently expanding our legal team and are seeking an Immigration Attorney to be part of our firm. We’re looking for a dedicated, detail-oriented attorney who thrives in a fast-paced environment, enjoys mentoring team members, and is deeply committed to delivering efficient, high-quality service to our clients. If you’re ready to grow with us and make an impact, we’d love to hear from you! Key Responsibilities - Review affirmative and defensive case filings, provide detailed feedback, and approve them for submission. - Offer legal guidance and strategic direction to paralegals on casework. - Draft legal arguments for filings as required. - Represent immigrants in court hearings and USCIS interviews. - Train and mentor paralegals, junior paralegals, and assistants to foster professional growth and enhance team performance. - Provide support to other departments as needed when attorneys are unavailable. Qualifications - Juris Doctor (JD) from an accredited law school. - Active bar license. - Exceptional attention to detail and ability to maintain a high standard of accuracy. - Strong communication and leadership skills. - Proven experience in a law firm or similar environment, with a focus on case review and legal strategy. - Comfortable working in a fast-paced environment. - Prior experience in immigration law is essential. - While not required, speaking Spanish is a bonus. Requirements - A background check is required for this position. - Candidates must have legal authorization to work in the United States. Employment eligibility will be verified through E-Verify. Equal Opportunity Employer Statement Rivas & Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description We're looking for a strategic, detail-driven paralegal to own affirmative USCIS cases end-to-end — from client intake through filing — while leading a dedicated production team. You'll serve as primary case manager and team lead, partnering directly with Production Attorneys on strategy and ensuring every filing meets the highest standards of accuracy and compliance. Key Responsibilities - Case Management & Strategy: - Serve as the primary case manager for humanitarian, family-based, and naturalization matters. - Partner with Production Attorneys on case strategy and issue resolution. - Handle complex, sensitive client conversations covering immigration history, risks, and next steps. - Review & Quality Control: - Audit cases for SOP compliance before filing. - Ensure all documentation is complete, accurate, and USCIS-compliant. - Maintain firm-level quality standards across every filing. - Team Leadership: - Lead, guide, and support a three-person production team. - Assign and monitor tasks per documented workflows, provide ongoing feedback, and proactively rebalance workloads to hit deadlines. - Deadlines & Filing Goals: - Maintain 100% adherence to USCIS filing and response deadlines. - Meet weekly and monthly filing targets and identify bottlenecks before they impact case timelines. Qualifications - 1+ years of paralegal experience in immigration law, with hands-on USCIS filing experience. - Familiarity with humanitarian, family-based, or naturalization cases. - Strong attention to detail and commitment to accuracy in high-volume environments. - Comfortable leading others and managing competing deadlines. - Experience with immigration case management software. Equal Opportunity Employer Statement Rivas & Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.