• Assess and tailor support based on individual patient needs, including disease state, demographics, and treatment stage • Communicate effectively with patients and care partners, meeting them where they are in their treatment journey • Coordinate across multiple stakeholders, including: Care partners and clinical practice staff • Internal teams such as Patient Access Specialists and Field Reimbursement Managers • Track and document patient journeys in CRM systems, including needs, sites of care, and dosing schedules • Conduct timely follow-ups with patients and care partners • Develop and maintain deep knowledge of Genmab products and associated disease states • Educate patients and care partners with accurate, up-to-date clinical information • Complete and maintain required Adverse Event and Pharmacovigilance training

Role Description As a Patient and Family Coordinator , you will play a pivotal role in delivering exceptional service to our patients and their families, ensuring they have seamless and timely access to the care they need. Your focus will be on providing high-quality support to patients enrolled at InStride and to their multidisciplinary care team. Core responsibilities include: - Coordinating Patient Care: Working with patients and families to create their initial treatment schedules and adjust appointments as needed, using creative problem-solving to accommodate busy schedules. - Patient and Family Support: Promptly, kindly, and thoroughly responding to inbound calls and emails to address patient and family questions or concerns. - Supporting the Care Team: Managing administrative tasks to support the care team in providing high-quality care, including rescheduling, medical record requests, patient transitions, and other coordination activities. - Delivering Outstanding Service: Building strong, supportive relationships with patients, families, and the care team to ensure a smooth and positive experience at every interaction. Qualifications - Experience in a customer service role, preferably where scheduling was part of the role. - Experience in a patient-facing or provider-facing role with a proven ability to build relationships in a virtual setting. - Excellent communication skills and strong attention to detail. - Ability to complete tasks quickly and follow established workflows accurately and efficiently. - Ability to adapt to a quickly-changing environment. - Problem-solver with a proactive approach to identifying both root causes and potential solutions. - Comfortable navigating multiple technology systems and tools at one time. Requirements - The starting annual salary for this role is $50,000. Benefits - Generous benefits package (401k with match, Flexible PTO, paid holidays, paid service days, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more). - Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment. - Chance to make a far-reaching impact by helping children and families access desperately-needed, evidence-based care. - Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem. - Fully virtual: work from the comfort of your home with periodic in-person retreats.

• Drive high-level collaboration and coordination with various business functions to resolve escalated patient needs. • Manage a team that entails issuing tickets, responding to tickets, and escalating ticket issues as necessary. • Owning the second level line of escalation to our patient billing call center agents. • Responsible for leading patient outreach efforts to resolve escalated issues. • Responsible for developing and analyzing escalation performance metrics by maintaining weekly metrics and quality trends, including time to resolution and patient escalation summaries. • In charge of maintaining and improving procedures for patients and field personnel. • Lead operational programs, projects, and initiatives that help drive the sustaining business forward through patient resolution. • Keeps key internal leaders and other stakeholders apprised of the escalation status. • Leads post-issue root cause analysis (RCA) discussions to minimize and eliminate future occurrences. • Ensures timely closure of escalation cases. • This role regularly works with PHI, both in paper and electronic form, and has access to various technologies to access PHI (paper and electronic) to perform the job. • Employees must complete HIPAA/PHI privacy training, General Policies, Procedure Compliance training, and security training as soon as possible but by the first 30 days of hire. • Must maintain a current status on Natera training requirements. • Employees must pass a post-offer criminal background check.

Role Description Join a Leading Team as Our Next Bid Writing Manager Location: Home based Lead and manage a high performing team of Bid Writers and Development Support Coordinators responsible for delivering all bids across the Municipal Services Division. This role will involve inspiring, motivating and supporting the team to produce high quality written submissions for a wide range of contracts, including waste treatment and disposal, household collections, and street cleansing services, ensuring all bids are professionally managed and aligned with business objectives. Your core responsibilities - Lead the review and final sign off of all method statements, selection questionnaires and pre market engagement responses, ensuring every submission is accurate, compliant and high quality. - Partner with Business Development Managers to create compelling quality responses throughout every stage of the bid process. - Drive continuous improvement of bid templates, processes and submission standards across the Business Development team. - Coordinate internal reporting, progress meetings, approval papers and Investment Committee submissions to keep bids on track and fully governed. - Work closely with departments including Fleet, HR, IT and Procurement to ensure technical content remains relevant, accurate and up to date. - Support strategic Bid / No Bid decisions alongside senior leadership, helping prioritise the strongest commercial opportunities. - Manage and develop the Bid Writing team while maintaining a strong library of model answers, case studies and best practice content across Municipal Services. - Build strong relationships across the business by attending regional meetings, identifying growth opportunities and supporting wider business objectives including the Biffa Balanced Business Plan. Qualifications - Degree educated or equivalent qualification, with strong written English skills and excellent attention to detail. - Previous experience within a tendering, bidding or pricing environment, with a track record of producing successful submissions. - Strong ability to write clear, persuasive and high quality bid content within tight deadlines. - Knowledge of the waste industry or wider environmental services sector would be highly advantageous. - Confident communicator, capable of building strong working relationships across multiple departments and stakeholders. - Highly organised and commercially aware, with the ability to manage multiple bids and priorities simultaneously. Benefits - Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow. - Competitive salary. - Generous pension scheme. - Retail and leisure discounts. - Holiday and travel discounts. - Life cover. Company Description At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.