For companies looking to modernize their approach to physical security, Kisi offers simplicity and security as a service
Account Manager
Location
Philippines
Posted
18 days ago
Salary
0
Seniority
Mid Level
Job Description
Account Manager
Kisi
• Manage a portfolio of SMB and Mid-Market customer accounts across multiple verticals including fitness, coworking, commercial real estate, and education • Build strong customer relationships through proactive communication, strategic business reviews, and operational support • Drive customer retention and successful renewals while identifying risks early and partnering internally on mitigation plans • Identify and close expansion opportunities including additional doors, locations, software licenses, integrations, intercom, visitor management, and camera solutions • Partner closely with Billing Support and Technical Support to ensure customer issues are resolved efficiently • Maintain accurate account activity, health status, renewal tracking, and opportunity management within HubSpot and Chargebee • Collaborate with Product and Partnerships teams to relay customer feedback and identify growth opportunities • Support onboarding coordination and customer adoption initiatives to improve long-term account health • Meet and exceed monthly expansion and retention targets • Help improve internal processes, documentation, and customer success workflows as the Account Management function continues to scale
Job Requirements
- 2–4 years of experience in Account Management, Customer Success, SaaS Sales, or a customer-facing SaaS role
- Strong verbal and written communication skills in English
- Experience managing customer relationships, renewals, or expansion opportunities
- Comfortable working in a fast-paced startup or high-growth environment
- Strong organizational skills with the ability to manage multiple customer accounts simultaneously
- Experience using CRM systems such as HubSpot or Salesforce
- Ability to work cross-functionally with technical and non-technical teams
- Self-motivated with strong ownership mentality and accountability
- Experience in SaaS, physical security, proptech, coworking, or fitness technology industries is highly desirable
- Experience with subscription-based software or recurring revenue business models is highly desirable
- Additional language fluency such as Spanish or French is highly desirable
Benefits
- Freedom to work your way
- Strong sense of ownership
Related Guides
Related Job Pages
More Account Manager Jobs
Outside Account Manager
Dealer TireWe’re more than tires and parts. We’re a team on a mission to revolutionize the automobile dealer channel.
• Manage portfolio to meet and exceed sales and productivity goals with all products • Assist dealers in maximizing the financial opportunity of the program through a customized action plan • Drive service advisor effectiveness, training, and overall retail strategies through coaching and training to maximize the business opportunity across all products • Collaborate with the Service Manager, Parts Manager, and other dealer stakeholders to determine product screen, inventory levels, and set competitive pricing to meet business objectives • Develop and maintain consistent monthly contact schedule with dealers • Manage all activity tracking and account information in Salesforce • Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement
• Identify and prospectively contact new hospital and surgery center accounts within the territory to expand Revanix's customer base • Develop and present compelling value propositions that demonstrate how Revanix repair services reduce equipment downtime and optimize clinical asset utilization • Build and maintain a strong professional network within the healthcare and biomedical service community to generate referrals and partnership opportunities • Conduct needs assessments with prospective clients to understand their equipment maintenance challenges and position Revanix solutions as the ideal fit • Manage and nurture existing client accounts to ensure high satisfaction, service quality, and contract renewals • Serve as the primary point of contact for assigned accounts, coordinating with Revanix's service and technical teams to deliver exceptional support • Monitor account health, identify growth opportunities through cross-selling and upselling, and develop account plans that drive revenue expansion • Proactively follow up with clients to gather feedback, resolve concerns, and ensure alignment with service delivery expectations • Execute market expansion strategy within the Atlanta territory (2-hour radius) and travel monthly to adjacent markets to build relationships and pipeline • Analyze territorial performance data and market trends to identify growth opportunities and gaps in current market coverage • Collaborate with sales leadership to develop territory-specific strategies that drive both new customer acquisition and account retention • Create and deliver compelling presentations that highlight Revanix's repair expertise, ISO certification, and quality standards to hospital administrators and clinical engineering teams • Prepare accurate sales forecasts and maintain detailed records in our CRM system to support pipeline visibility and performance tracking • Communicate professionally and persuasively with decision-makers at all levels—from clinical engineers to C-suite executives—adapting your message to each audience.
Title: Commercial Lines Account Manager Location: CT-Hartford Job Description: Your Role... ReSource Pro is looking for a knowledgeable Commercial Lines Insurance Account Manager to join our growing service delivery team. The Commercial Lines Account Manager serves as the main point of contact and technical expert on a client book of business. This role is responsible for working with the dedicated onshore/offshore SDU teams to complete required work; this includes renewing existing policies, binding new business leads, and rounding out accounts to help increase overall revenue on assigned book of business. You will work closely with insureds to build strong customer relationships and train junior team members on customer interactions. We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration. In This Role, You Will... - Manage small books of business for commercial lines insurance clients - Drive customer retention and market additional lines of coverage to grow business and properly insure risks - Evaluate carrier relationships, commercial insurance products, and market placement - Provide quality and timely service to customers and clients - Research, provide recommendations and implement ReSource Pro solutions for clients - Work in a variety of Agency Management Systems to complete tasks - Lead day-to-day customer interactions - Use your subject matter expertise to consult with customers and advise colleagues - Gather information about client needs and insurance solutions - Collaborate with coworkers and supervisors to meet client needs and contribute to achievement of internal team goals What You Need to be Successful… - 3-5 years Property and Casualty insurance experience or related coverage experience in a retail agency or service center - Active Resident Property and Casualty insurance license required - Microsoft Office Proficiency - Excel required - Experience working in Agency Management System required - Industry designations preferred such as CPCU, CIC, CISR, ARM - Ability to adapt and succeed within a team-oriented environment - Excellent problem-solving and customer service skills Your Compensation… Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $53,779 -$91,291 annually. The salary range may vary based on the specific geographic location in which the candidate resides. Your Benefits & Perks... - 100% paid employee health insurance available on Day 1 - Eligible for all medical, dental, and vision benefits on Day 1 - Remote positions are Internet stipend-eligible - 401k with employer match, vested on Day 1 - HSA/FSA available - Long Term and short-term disability employer-provided - Generous PTO plan with paid holidays + floating holidays - Development and growth opportunities - Comprehensive wellness program and prioritization of employee health Your Interview Process... To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom. The standard interview process includes: - Behavioral Interview with Talent Acquisition - Online talent assessment - Hiring Manager Interview *Additional interview steps may be added depending on the position or if further evaluation is needed. Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process. About ReSource Pro: Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history. Equal Employment Opportunity Policy ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Account Manager – Enterprise
Web Inclusion CompanySoftware solutions for digital accessibility and participation. More than just a niche, it's the future.
• Identify new enterprise customers and develop long-term strategic business relationships. • Leverage existing networks and modern sales approaches to create new opportunities at the decision-maker level. • Manage the entire enterprise sales cycle — from initial outreach through discovery, demos and negotiations to a successful close. • Confidently engage with C-level stakeholders and translate complex requirements into clear value propositions. • Collaborate closely with internal teams such as Marketing, Customer Success and Product to drive sustainable growth. • Contribute your own ideas and play an active role in shaping the enterprise sales strategy.




