• Own end-to-end design for a product area — problem framing through wireframes, prototypes, detailed specs, delivery QA, and iteration for enterprise workflows used by lease administrators, portfolio managers, and facilities teams. • Run discovery with enterprise customers — interviews, usability tests, and workflow observation — and translate findings into design decisions that shape what gets built, not just how it looks. • Build design system foundations — identify reusable patterns, document components, and contribute to the Tango Design System alongside the Director of Product Design and other designers. • Modernize legacy enterprise UX — redesign workflows that work but frustrate, within real constraints: data models that can't change overnight, user habits with embedded muscle memory, and migration paths that don't break production. • Build and validate prototypes. Use AI-powered design and prototyping tools to create coded prototypes for user testing and ship design artifacts directly into the development pipeline. • Partner daily with Product Management, Engineering, QA, and Customer Success. Communicate design rationale to non-designers. Advocate for the user when it's uncomfortable. Use AI-powered design tools as standard practice for research synthesis, design iteration, prototyping, and cross-team documentation.

• Design agent experiences end-to-end. • Run discovery for AI-specific UX problems. • Partner with Product and AI Engineering to define jobs-to-be-done for agent-powered workflows and new product surfaces. • Define trust and transparency patterns. • Build and validate prototypes. • Partner with AI Engineering on interaction paradigms. • Shape design patterns that work across multiple agent domains (lease consolidation, space optimization, energy management).

Role Description We’re looking for a Lead Product Designer who brings clarity, craft, and curiosity to how we design and build our SaaS platform. You’ll design experiences that help businesses connect better with their customers and lead the effort to make every part of our product simple, useful, and enjoyable. - Lead end-to-end design for core product areas, from discovery to implementation. - Translate customer needs into clear, intuitive experiences informed by competitor insights, research data, and UX best practices. - Build a deep understanding of competitor features and customer needs at a persona level. - Use modern tools and AI-assisted workflows to iterate faster, prototype new ideas, and validate through user testing. - Lead user research to identify key touchpoints and define measurable criteria for UX effectiveness and efficiency. - Own and evolve our design system to improve consistency, scalability, and ease of use across the product. - Partner with engineering to ensure our design system is implemented accurately and continuously improved. - Reimagine and enhance mobile app experience, ensuring parity and coherence with the web app. - Collaborate with product and engineering teams to refine ideas based on feedback and improve designs as they’re built. - Mentor designers, review their work, and support their growth. - Contribute to product and business strategy by connecting design decisions to outcomes. - Build and present completing design demos to leadership to secure stakeholder alignment and buy-in. Qualifications - 10+ years of experience in Product Design, with at least 3 years in a lead role. - A portfolio that shows strength in UX, interaction, and visual design. - Expertise in Figma and proficiency with prototyping, design systems, and collaboration tools. - Experience designing for complex systems or SaaS products. - Proven experience improving or maintaining a design system. - Experience designing for mobile apps and understanding platform-specific design patterns. - Strong understanding of user research methods and how to turn insights into actionable ideas. - Hands-on with tools that enable faster iteration, prototyping, and testing. - Curiosity around AI adoption in design and the ability to experiment with new tools or workflows. - Clear communication skills and the ability to work well with cross-functional teams. - Comfort discussing technical constraints with developers and finding practical solutions. - A strategic mindset that connects design to business goals. - Experience with AI-driven or conversational products. Benefits - Design a product used by thousands of businesses worldwide. - Work with a thoughtful, collaborative, and motivated team. - Take real ownership of your work and space to experiment and innovate. - Enjoy flexible hours and a culture that values craft, curiosity, and learning.

• Own design quality and outcomes across the digital portfolio • Lead product design across Safelite’s digital ecosystem, including: Consumer experiences, Partner and commercial experiences, Associate and technician tools, AI and agentic experiences. • Set and enforce the experience bar for interaction design, content, accessibility, and visual quality across every squad and surface. • Translate customer insight, business strategy, and product direction into clear experience direction designers can run with. • Make design tradeoffs based on customer impact, business value, technical feasibility, and operational reality, and make those tradeoffs visible to leadership. • Connect design decisions to measurable outcomes: conversion, containment, self-service completion, satisfaction, and associate efficiency. • Build and lead the product design team • Lead, coach, and develop a team of product designers across consumer, partner and commercial, associate and technician, and agentic surfaces. • Set clear expectations for craft, product judgment, partnership, and execution. Hold the bar. • Build team capability in discovery, experimentation, prototyping, service thinking, and AI-enabled design. • Coach designers to use AI fluently across the product lifecycle: research synthesis, concept generation, prototyping, and iteration. • Evolve the design system into a scalable experience system • Move Safelite’s design system beyond a reusable component library into a shared experience system that drives consistency across journeys, platforms, and touchpoints. • Define and govern shared patterns, components, accessibility standards, and design principles used across every squad. • Improve design-to-development handoff and implementation quality in partnership with Engineering. • Establish the rituals, including critique, documentation, and review, that allow design quality to scale without slowing teams down. • Lead AI-enabled and adaptive experience design • Partner with AI and Agentic product leadership to design Scarlett, Gray, and Chad as trustworthy, useful, and customer-centered experiences. • Establish reusable AI-era UX patterns: conversational design, guided decisioning, confidence states, fallback logic, and human handoff. • Help teams decide where AI should automate, assist, recommend, escalate, or stay out of the way. • Translate complex agentic capabilities into simple, intuitive experiences grounded in real customer and associate needs. • Performs other duties as assigned