Role Description We’re looking for a Lead Product Designer who brings clarity, craft, and curiosity to how we design and build our SaaS platform. You’ll design experiences that help businesses connect better with their customers and lead the effort to make every part of our product simple, useful, and enjoyable. - Lead end-to-end design for core product areas, from discovery to implementation. - Translate customer needs into clear, intuitive experiences informed by competitor insights, research data, and UX best practices. - Build a deep understanding of competitor features and customer needs at a persona level. - Use modern tools and AI-assisted workflows to iterate faster, prototype new ideas, and validate through user testing. - Lead user research to identify key touchpoints and define measurable criteria for UX effectiveness and efficiency. - Own and evolve our design system to improve consistency, scalability, and ease of use across the product. - Partner with engineering to ensure our design system is implemented accurately and continuously improved. - Reimagine and enhance mobile app experience, ensuring parity and coherence with the web app. - Collaborate with product and engineering teams to refine ideas based on feedback and improve designs as they’re built. - Mentor designers, review their work, and support their growth. - Contribute to product and business strategy by connecting design decisions to outcomes. - Build and present completing design demos to leadership to secure stakeholder alignment and buy-in. Qualifications - 10+ years of experience in Product Design, with at least 3 years in a lead role. - A portfolio that shows strength in UX, interaction, and visual design. - Expertise in Figma and proficiency with prototyping, design systems, and collaboration tools. - Experience designing for complex systems or SaaS products. - Proven experience improving or maintaining a design system. - Experience designing for mobile apps and understanding platform-specific design patterns. - Strong understanding of user research methods and how to turn insights into actionable ideas. - Hands-on with tools that enable faster iteration, prototyping, and testing. - Curiosity around AI adoption in design and the ability to experiment with new tools or workflows. - Clear communication skills and the ability to work well with cross-functional teams. - Comfort discussing technical constraints with developers and finding practical solutions. - A strategic mindset that connects design to business goals. - Experience with AI-driven or conversational products. Benefits - Design a product used by thousands of businesses worldwide. - Work with a thoughtful, collaborative, and motivated team. - Take real ownership of your work and space to experiment and innovate. - Enjoy flexible hours and a culture that values craft, curiosity, and learning.

• Own design quality and outcomes across the digital portfolio • Lead product design across Safelite’s digital ecosystem, including: Consumer experiences, Partner and commercial experiences, Associate and technician tools, AI and agentic experiences. • Set and enforce the experience bar for interaction design, content, accessibility, and visual quality across every squad and surface. • Translate customer insight, business strategy, and product direction into clear experience direction designers can run with. • Make design tradeoffs based on customer impact, business value, technical feasibility, and operational reality, and make those tradeoffs visible to leadership. • Connect design decisions to measurable outcomes: conversion, containment, self-service completion, satisfaction, and associate efficiency. • Build and lead the product design team • Lead, coach, and develop a team of product designers across consumer, partner and commercial, associate and technician, and agentic surfaces. • Set clear expectations for craft, product judgment, partnership, and execution. Hold the bar. • Build team capability in discovery, experimentation, prototyping, service thinking, and AI-enabled design. • Coach designers to use AI fluently across the product lifecycle: research synthesis, concept generation, prototyping, and iteration. • Evolve the design system into a scalable experience system • Move Safelite’s design system beyond a reusable component library into a shared experience system that drives consistency across journeys, platforms, and touchpoints. • Define and govern shared patterns, components, accessibility standards, and design principles used across every squad. • Improve design-to-development handoff and implementation quality in partnership with Engineering. • Establish the rituals, including critique, documentation, and review, that allow design quality to scale without slowing teams down. • Lead AI-enabled and adaptive experience design • Partner with AI and Agentic product leadership to design Scarlett, Gray, and Chad as trustworthy, useful, and customer-centered experiences. • Establish reusable AI-era UX patterns: conversational design, guided decisioning, confidence states, fallback logic, and human handoff. • Help teams decide where AI should automate, assist, recommend, escalate, or stay out of the way. • Translate complex agentic capabilities into simple, intuitive experiences grounded in real customer and associate needs. • Performs other duties as assigned

• Translate conceptual wireframes and user flows into high-fidelity, pixel-perfect visual designs for desktop and mobile web platforms • Build, maintain, and scale our cloud-based UI component library and design system in Figma to ensure visual consistency across all digital touchpoints • Create interactive, high-fidelity prototypes to effectively demonstrate micro-interactions, animations, and user journeys to stakeholders • Collaborate asynchronously with front-end developers to deliver assets, inspect code implementation, and ensure design integrity during launch • Conduct visual QA testing across multiple browsers and devices to identify and log layout bugs or alignment inconsistencies • Participate in design reviews, presenting your work and incorporating feedback from creative directors and cross-functional teams.

• Design user-facing interfaces for AI-enabled physical products. • Design operator or partner-facing dashboard concepts. • Create demo flows for customers, investors, partners, and events. • Work directly with the founder on product storytelling, pitch materials, demo scripts, visual identity, and sales collateral. • Design UI for screens, web apps, dashboards, and presentation materials. • Turn complex architecture into simple visuals and diagrams. • Create storyboards, demo videos, mockups, clickable prototypes, and launch materials. • Help define the product tone: intelligent, useful, premium, credible, and trustworthy.