• Own production health, reliability, and operational support processes across critical systems and services. • Lead incident response efforts, stakeholder communication, root cause analysis, and post-incident reviews. • Identify patterns in production issues and drive improvements to reduce recurring incidents and operational overhead. • Design and implement AI-driven agents and workflows that automate support and operational tasks. • Partner with engineering, product, and AI orchestration teams to improve system resilience and operational efficiency. • Build and maintain operational runbooks, documentation, and knowledge base content for both human and AI-assisted workflows. • Support observability, monitoring, and troubleshooting efforts across cloud-based production environments. • Participate in on-call rotations and continuously improve operational readiness and response processes.

Role Description This role is a remote position. In partnership with the University Registrar, the Associate Registrar provides leadership, oversight, and operational management for the Office of Records and Registration. This position is responsible for the administration and continuous improvement of core registrar functions, including: - Student registration - Academic records management - Course scheduling - Curriculum systems management - Degree audit processes - Institutional data integrity The Associate Registrar serves as a key resource for students, faculty, and staff regarding academic policies, procedures, and systems. The role also oversees curriculum technologies and processes related to: - Academic catalog management - Curriculum approval workflows - Digital catalog publication Qualifications - Bachelor’s degree required; master’s degree preferred. - Minimum of five (5) years of progressively responsible experience in a registrar, records, or enrollment services environment within higher education. - Demonstrated supervisory or team leadership experience. - Experience with student information systems and academic technologies; Jenzabar EX experience preferred. - Experience with Catalog, or comparable catalog and curriculum management systems, preferred. - Knowledge of academic records management, registration processes, degree audit systems, and curriculum administration. - Understanding of FERPA and other applicable federal and state regulations related to student records and privacy. - Strong analytical, organizational, problem-solving, and project management skills. - Excellent written, verbal, and interpersonal communication skills. - Proficiency in Microsoft Office applications and the ability to leverage technology to improve processes and services. - Ability to manage multiple priorities independently in a fast-paced environment while maintaining attention to detail and accuracy. Requirements - Assist in the planning, coordination, and management of daily operations within the Office of Records and Registration. - Ensure the accuracy, integrity, confidentiality, and security of student academic records in compliance with institutional policies and applicable regulations. - Monitor operational effectiveness and implement process improvements to enhance service delivery, efficiency, and compliance with best practices. - Develop and maintain comprehensive knowledge of university academic policies, curriculum requirements, and institutional procedures. - Collaborate with academic and administrative departments to support institutional initiatives and student success. - Serve as the institutional lead for Catalog Curriculum administration, including academic catalog maintenance, curriculum workflows, and digital catalog publication. - Attend curriculum committee meetings and communicate approved curriculum changes to the university community. - Manage institutional requirement trees, degree audit configurations, and related academic systems processes. - Assist in the development and maintenance of academic calendars and related registration timelines. - Coordinate the processing of undergraduate honors and preparation of corresponding student communications. - Provide guidance and support to students, faculty, and staff regarding registration procedures, academic policies, records management, and graduation requirements. - Resolve complex registration and records issues with professionalism, accuracy, and sound judgment. - Support university-wide communication and training related to registration and academic records processes. - Supervise and support assigned staff members, including onboarding, training, performance management, and professional development. - Foster a collaborative, customer-focused, and service-oriented team environment. - Establish clear performance expectations and provide ongoing coaching, feedback, and evaluation. - Participate in hiring, staffing recommendations, and succession planning initiatives. - Conduct regular one-on-one meetings and team meetings to support communication, accountability, and professional growth. - Encourage collaboration, problem-solving, and continuous learning among team members. - Mentor staff to strengthen technical knowledge, customer service skills, and operational effectiveness. - Support departmental planning initiatives and operational goal setting. - Prioritize and delegate assignments effectively while ensuring appropriate resources and support are available. - Assist in the development and monitoring of departmental procedures and documentation. - Identify opportunities to improve systems, workflows, and student service delivery through technology and process enhancement. - Promote data-informed decision-making and operational efficiency. - Support initiatives related to automation, systems optimization, and continuous improvement. - Evaluate staff performance regularly and provide timely, constructive feedback. - Assist with recruitment, onboarding, and retention efforts for departmental staff. - Identify and support professional development opportunities for team members. Preferred Qualifications - Experience supporting curriculum governance processes and academic catalog production. - Familiarity with data reporting, compliance auditing, and process documentation. - Experience leading process improvement or systems implementation initiatives.

• Provide best-in-class administrative support in a variety of areas, including logistics and event planning, recruitment and selection, communications, and data and systems management. • Reporting to the Managing Director of Operations, you will join a team of other Program and Operations Associates who work cross-functionally and collaboratively to ensure smooth operations. • Serve as the central support for all operational systems, including, but not limited to, Salesforce, Ramp, Perk, DocuSign, Bill, and Campaign Monitor, to maintain accurate and timely data, reconcile invoices, and maintain mailing lists. • Maintain project tasks and deadlines through the team's use of Asana. • Project plan and coordinate logistics for 3-4 events monthly (Philly, Pittsburgh, and Harrisburg), including identifying venues, ordering food, managing registration, printing materials, etc. • Able to attend at least 2-3 monthly to provide in-person event support. • Coordinate logistics and set up for monthly Policy Fellows and other program sessions (in-person and virtual), including, but not limited to, communicating logistics with teachers, sharing surveys, and facilitating reimbursements. • Liaise between the Pennsylvania and central teams, including Communications, Evaluation, Finance, Program, and People, to ensure smooth and effective implementation of operations across these functions. • Facilitate the submission of teacher stipends and reimbursements in accordance with finance processes and guidelines to ensure timely payments. • Support Pennsylvania program leaders in building and tracking budgets for program expenses. • Secure contracts, COIs, and make other purchases as approved by the region/program leader. • Coordinate the submission of Act 48 hours for program participants. • Serve as the point of contact for the Philly and Pittsburgh shared office spaces. • Support the recruitment and selection process across all Teach Plus PA programs by coordinating outreach activities, logistics, and promoting opportunities. • Assist with reviewing applications, monitoring the applicant tracking system (Salesforce), assigning assessments, scheduling interviews, and tracking candidates’ statuses and communication. • Support the regional teams with outreach by communicating application requirements and program details to applicants through multiple channels, including in-person presentations and webinars.

• Coordinate and manage schedules for customer service agents ensuring optimal use of resources • Serve as a point of contact for scheduling-related inquiries • Maintain accurate and up-to-date records of schedules, appointments, absences, and staffing levels • Develop and maintain scheduling systems • Anticipate demand fluctuations and proactively adjust the schedule • Collaborate with the capacity management team • Work closely with customer service and department heads • Ensure data accuracy and integrity within scheduling systems • Identify opportunities to automate and streamline scheduling workflows