• Analyze clients' business models, objectives and growth levers, and derive clear strategic recommendations • Develop cross-channel marketing strategies and prioritize initiatives based on revenue, profitability and scalability • Assess the performance and interplay of all relevant marketing channels and provide well-founded recommendations for budget allocation • Translate the overall strategy into clear guardrails for performance disciplines • Conduct regular strategic sparring with client decision-makers and facilitate clear, effective decision-making processes • Plan and lead client workshops and present strategies

• Manage end-to-end international shipments across air, ocean, and inland freight • Coordinate with freight forwarders, customs brokers, and carriers to ensure timely delivery • Track shipments proactively and identify risks, delays, or issues before they escalate • Confirm pallet configurations, packaging standards, and shipment readiness • Ensure vendors meet shipping timelines and requirements • Manage relationships with ~30 global vendors and act as the primary point of contact for logistics coordination • Follow up persistently on purchase orders, shipment status, and required documentation • Ensure vendors remain aligned on timelines, requirements, and expectations • Coordinate multi-vendor shipments and support freight consolidation efforts • Manage import documentation including prior notices, FDA clearance, product codes, and HTS classifications • Review all shipment documents for accuracy and completeness prior to dispatch • Coordinate compliance requirements for food imports and regulated goods • Maintain organized records of shipments, documentation, and compliance workflows • Support initiatives to reduce shipping costs, including freight consolidation and modal shifts (air → ocean/reefer) • Identify inefficiencies in current logistics workflows and recommend improvements • Help standardize processes, documentation, and internal SOPs • Contribute to building a more scalable and efficient supply chain operation • Take full ownership of inbound logistics operations and serve as the go-to person for shipment coordination • Ensure consistent execution with minimal oversight • Reduce operational friction, delays, and last-minute issues through proactive management • Long-term: support broader supply chain functions including purchase order drafting and inventory planning

Role Description We are seeking a highly organized and experienced Logistics & Supply Chain Manager to manage international import operations for a fast-growing chocolate and food company. This role is critical to ensuring smooth, timely, and cost-efficient inbound shipments from a global network of vendors. You will take ownership of day-to-day logistics execution, working closely with vendors, freight forwarders, customs brokers, and internal stakeholders to keep operations running seamlessly. The ideal candidate has hands-on experience in import logistics (preferably in food or regulated goods), thrives in a fast-paced environment, and is comfortable managing multiple moving parts with precision and urgency. Key Responsibilities - Import Logistics & Shipment Coordination - Manage end-to-end international shipments across air, ocean, and inland freight. - Coordinate with freight forwarders, customs brokers, and carriers to ensure timely delivery. - Track shipments proactively and identify risks, delays, or issues before they escalate. - Confirm pallet configurations, packaging standards, and shipment readiness. - Ensure vendors meet shipping timelines and requirements. - Vendor Management & Follow-Up - Manage relationships with ~30 global vendors and act as the primary point of contact for logistics coordination. - Follow up persistently on purchase orders, shipment status, and required documentation. - Ensure vendors remain aligned on timelines, requirements, and expectations. - Coordinate multi-vendor shipments and support freight consolidation efforts. - Compliance & Documentation - Manage import documentation including prior notices, FDA clearance, product codes, and HTS classifications. - Review all shipment documents for accuracy and completeness prior to dispatch. - Coordinate compliance requirements for food imports and regulated goods. - Maintain organized records of shipments, documentation, and compliance workflows. - Cost Optimization & Process Improvement - Support initiatives to reduce shipping costs, including freight consolidation and modal shifts (air → ocean/reefer). - Identify inefficiencies in current logistics workflows and recommend improvements. - Help standardize processes, documentation, and internal SOPs. - Contribute to building a more scalable and efficient supply chain operation. - Operational Ownership - Take full ownership of inbound logistics operations and serve as the go-to person for shipment coordination. - Ensure consistent execution with minimal oversight. - Reduce operational friction, delays, and last-minute issues through proactive management. - Long-term: support broader supply chain functions including purchase order drafting and inventory planning. Qualifications - Strong English communication skills (written and verbal). - Availability aligned with East Coast (EST), with early morning coverage (~7:00 AM EST). - Based in Latin America or a compatible time zone for real-time coordination. - Proven experience in import/export logistics (food or regulated goods strongly preferred). - Familiarity with compliance requirements such as FDA clearance, prior notices, HTS codes, and product classifications. - Experience coordinating air, ocean, and inland freight shipments. - Strong vendor and carrier relationship management skills. - Highly organized with exceptional attention to detail and follow-through. - Comfortable managing multiple shipments, vendors, and deadlines simultaneously. - Able to operate with urgency and persistence in a fast-paced environment. - Comfortable learning and applying technical logistics and regulatory concepts.

• Manage all day-to-day Shopify storefront operations including product uploads, inventory management, pricing updates, and order processing • Optimize product pages for conversion through compelling imagery, descriptions, variant structuring, and cross-selling strategies • Configure and maintain Shopify apps and integrations including inventory sync, shipping, email marketing, analytics, and POS • Monitor site uptime, troubleshoot issues promptly, and coordinate with developers on technical updates • Manage checkout optimization, discount codes, gift cards, and promotional campaign execution • Ensure mobile responsiveness, site speed, and user experience consistently meet best-in-class standards • Sync inventory and sales data between online and physical retail locations • Keep the storefront current with new arrivals, seasonal content, promotions, and accurate product information at all times • Conduct regular audits to ensure product descriptions, pricing, imagery, and inventory are accurate and consistent • Maintain overall site integrity by removing discontinued products, resolving broken links, and enforcing consistent formatting across all pages • Serve as the primary point of contact for all vendors selling through Village Retail's e-commerce channels • Onboard new vendors to the platform, coordinating product setup, imagery standards, pricing, and inventory processes • Communicate proactively with vendors regarding inventory levels, restocking needs, and sales performance • Plan and coordinate product launches and promotional campaigns in collaboration with vendor partners • Track and analyze vendor performance metrics including sell-through rates, return rates, and customer feedback • Manage vendor expectations and resolve issues related to online orders, fulfillment, and customer inquiries with professionalism • Maintain accurate vendor records, product information, and pricing across all online channels • Negotiate terms for online exclusives, promotional placements, and featured opportunities • Ensure all vendors meet quality standards for product photography, descriptions, and packaging • Manage social commerce integrations across Instagram Shopping, Facebook Shops, and emerging platforms • Develop and oversee influencer and creator partnership programs with clearly defined deliverables and performance benchmarks • Create and distribute affiliate links, promo codes, and UTM parameters for accurate campaign attribution • Identify, recruit, and onboard micro-influencers and content creators aligned with Village Retail's mission and brand values • Track influencer and affiliate performance and calculate ROI across all campaigns • Own and execute the full email marketing strategy using Klaviyo • Build, segment, and maintain email lists using advanced segmentation strategies to deliver targeted, high-performing campaigns • Design, build, and deploy weekly newsletters featuring new arrivals, vendor spotlights, and promotional content • Create and continuously optimize automated email flows including welcome series, abandoned cart recovery, post-purchase follow-up, win-back campaigns, and back-in-stock notifications • Implement and manage SMS marketing campaigns integrated with the overall email strategy • A/B test subject lines, content, send times, and calls to action to maximize performance • Monitor email deliverability and maintain a healthy sender reputation • Execute a comprehensive SEO strategy to increase organic traffic and search visibility across traditional and AI-powered search platforms • Conduct keyword research for product pages, collections, and content to inform optimization priorities • Optimize on-page elements including title tags, meta descriptions, header tags, and image alt text across the storefront • Monitor and improve site speed and mobile usability on an ongoing basis • Track keyword rankings and organic traffic performance using SEMrush, Ahrefs, or comparable tools • Monitor Google Search Console for technical issues and leverage search performance data to inform strategy • Implement and maintain Schema.org structured data markup to support rich results in traditional search and help AI engines accurately understand products, pricing, reviews, and availability • Apply Generative Engine Optimization (GEO) strategies to ensure brand and product visibility in AI-generated search responses across platforms including Google AI Overviews, ChatGPT, Gemini, and Perplexity • Develop and optimize FAQ content, buying guides, and conversational content that mirrors how users prompt AI tools, increasing the likelihood of appearing in generated responses • Build topical authority through long-form content including product tutorials, trend reports, and expert guides that support both traditional rankings and AI visibility • Optimize product content for voice search by structuring responses to answer specific, conversational queries clearly and concisely • Set up and manage Google Analytics 4 including event tracking and full e-commerce reporting • Create, manage, and optimize Google Ads campaigns including Shopping, Search, and Performance Max • Maintain and troubleshoot the Google Merchant Center product feed, resolving product disapprovals promptly • Manage Meta advertising campaigns across Facebook and Instagram with a focus on performance and return • Implement and maintain conversion tracking via Google Tag Manager • Monitor and optimize ROAS and customer acquisition costs on an ongoing basis • Build performance dashboards and deliver clear weekly and monthly reporting to leadership • Monitor customer feedback channels and respond to e-commerce-related inquiries with professionalism and timeliness • Analyze customer behavior data to identify friction points and prioritize optimization opportunities • Coordinate with fulfillment partners to ensure orders ship within established SLA standards • Manage returns and exchanges for online orders efficiently and in alignment with company policy • Develop and implement strategies to improve customer retention and repeat purchase rates