• Serve as the primary client service contact for the Broker and Military clients • Own day-to-day service execution across assigned accounts • Support ongoing maintenance and growth initiatives • Ensure data accuracy and consistency through regular quality checks • Engage clients to understand business objectives and priorities • Collaborate cross-functionally across analytics, technology, and delivery teams • Provide subject matter expertise on tools and processes • Contribute to continuous improvement initiatives

• Support/back up the CSE, Senior CSC and CSC responsibilities • Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports • Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients • Conduct Client training (Client Portal Site, Navi-Claim, etc.) • Assist with escalated member/Client issues requests • Identify and present Client opportunities to improve costs, service and health • Contract maintenance and performance • Lead or support internal department and corporate projects • Travel to Client sites • Provide mentoring to the coordinator levels and CSEs • Other duties as assigned

Role Description We are currently adding to our remote support network and are seeking dependable, customer-oriented individuals to join our team as Client Support Associates. In this role, you'll assist with coordinating travel arrangements, maintaining organized booking details, and helping clients throughout the planning process to ensure a positive and well-managed experience. This opportunity is ideal for individuals who enjoy assisting people, staying detail-focused, and working independently in a flexible work-from-home environment. Backgrounds in customer support, hospitality, scheduling, administration, or retail are welcomed, though prior travel industry experience is not required. Training and ongoing guidance are provided from the start. Responsibilities - Support clients with travel-related requests, trip preferences, and scheduling needs - Assist with coordinating accommodations, cruises, flights, transportation, tours, and activities - Research destination options, pricing, and package availability using approved systems - Review and organize itineraries, reservation records, and confirmation details - Communicate professionally through phone, email, and online messaging channels - Help manage reservation adjustments, itinerary revisions, and follow-up support requests - Maintain accurate client documentation and organized records within internal platforms - Stay informed on supplier updates, destination information, and promotional offers - Participate in virtual onboarding, training sessions, and ongoing team meetings Qualifications - Strong interpersonal and communication abilities - Excellent organizational skills with strong attention to detail - Comfortable handling multiple responsibilities remotely - Familiarity with email, online tools, and basic computer applications - Reliable internet connection and professional communication habits - Self-motivated with a willingness to learn and adapt - Interest in customer care, travel services, coordination, or hospitality support - Must be at least 18 years of age - Applicants must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved regions Benefits - Fully remote work opportunity - Flexible scheduling availability - Guided onboarding and structured training programs - Ongoing mentorship and professional development support - Access to travel planning resources, booking systems, and supplier tools - Eligibility for travel-related discounts, incentives, and recognition opportunities - Advancement potential within a growing remote organization

Role Description TDS Global Solutions is looking for a dynamic Practice Lead to oversee our Utilities, Energy, & Home Services division. This role is pivotal in providing strategic leadership, driving business growth, and delivering tailored solutions to clients in these key sectors. The Practice Lead will collaborate across sales, delivery, and operations to ensure service excellence and innovative solutions that address the evolving needs of utility, energy, and home services customers. - Develop and execute strategic plans to grow the Utilities, Energy, & Home Services practice. - Act as a subject matter expert on industry trends, regulations, and market challenges. - Lead and mentor a team of professionals within the practice, fostering knowledge and performance excellence. - Partner with sales and marketing to generate business opportunities and support client engagements. - Oversee project delivery ensuring high-quality outcomes and client satisfaction. - Build and maintain strong relationships with key clients and stakeholders. - Monitor competitive landscape and adapt strategies to maintain a competitive edge. Qualifications - Minimum 8 years of experience in the utilities, energy, or home services sectors. - Demonstrated leadership experience in managing teams or business practices within BPO, consulting, or related industries. - Strong understanding of industry regulations, technologies, and customer expectations. - Proven ability to develop and implement strategic growth plans. - Excellent client relationship management and communication skills. - Experience collaborating cross-functionally with sales, operations, and delivery teams. - Bachelor’s degree required; advanced degree preferred. - Ability to manage multiple projects and priorities in a fast-paced environment.