• Lead and execute the installation, configuration, and maintenance of Ciena hardware and software solutions at customer premises. • Diagnose and resolve complex technical issues related to network infrastructure, including routing and switching, using advanced problem-solving techniques. • Provide comprehensive technical support to customers, including troubleshooting, system optimization, and performance monitoring. • Effectively communicate technical information to both technical and non-technical stakeholders through clear written and verbal communication, including presentation delivery. • Collaborate cross-functionally with internal teams (e.g., engineering, sales) and external partners to ensure seamless service delivery and customer success. • Develop and deliver technical solution designs tailored to customer requirements, ensuring alignment with Ciena product capabilities. • Manage and resolve conflicts with customers or internal teams professionally and constructively through effective negotiation and conflict management. • Document technical procedures, troubleshooting guides, and service reports with high-quality technical writing. • Utilize and contribute to the optimization of Network Management Systems for efficient network operation and fault resolution. • Build and maintain strong interpersonal relationships with customers and internal stakeholders to foster long-term partnerships. • Actively manage stakeholder expectations and maintain clear communication throughout service engagements. • Stay current with industry trends and Ciena product advancements, particularly concerning network protocols.

• Travel weekly to customer sites within the assigned territory • Perform factory-level installation, repair, retrofits, upgrades, calibration, and preventive maintenance on mechanical, electromechanical, hydraulic, and pneumatic equipment • Provide professional customer support via onsite visits, phone, email, and written correspondence • Promote preventive maintenance contracts, calibration services, spare parts, consumables, and equipment sales • Maintain accurate and timely service documentation, customer records, and visit reports • Manage and maintain appropriate spare parts inventory within the service vehicle

• Travel weekly to customer sites within the assigned territory • Perform factory-level installation, repair, retrofits, upgrades, calibration, and preventive maintenance on mechanical, electromechanical, hydraulic, and pneumatic equipment • Provide professional customer support via onsite visits, phone, email, and written correspondence • Promote preventive maintenance contracts, calibration services, spare parts, consumables, and equipment sales • Maintain accurate and timely service documentation, customer records, and visit reports • Manage and maintain appropriate spare parts inventory within the service vehicle

• Travel weekly to customer sites within the assigned territory • Perform factory-level installation, repair, retrofits, upgrades, calibration, and preventive maintenance on mechanical, electromechanical, hydraulic, and pneumatic equipment • Provide professional customer support via onsite visits, phone, email, and written correspondence • Promote preventive maintenance contracts, calibration services, spare parts, consumables, and equipment sales • Maintain accurate and timely service documentation, customer records, and visit reports • Manage and maintain appropriate spare parts inventory within the service vehicle