Provide high-level administrative support by managing multiple calendars, coordinating complex meetings, and creating detailed procedures. Handle sensitive inquiries and maintain office organization to ensure efficient operations within the department.

Role Description Executes the day-to-day tasks of the HR Service Desk (Tier 1) processes. Ensures employee inquiries are properly recorded, classified, and triaged using established knowledge articles and action plans. Provides first-contact resolution where possible and escalates inquiries that cannot be resolved using standard resources to Tier 2 HR support teams. Job Roles and Responsibilities - Inquiry Intake and Documentation: Document all employee inquiries within the HR Help Desk system, following established guidelines for documentation, categorization, and prioritization. Assign or resolve inquiries accordingly. - Tier 1 Triage and Resolution: Serve as the first point of contact for HR-related inquiries. Utilize approved knowledge articles, FAQs, and action plans provided by HR workstreams (e.g., Benefits, Payroll, Talent) to resolve inquiries at first contact whenever possible. - Escalation to Tier 2: Escalate inquiries that cannot be resolved using documented knowledge articles or action plans to appropriate Tier 2 HR subject matter experts, ensuring complete and accurate case documentation to support efficient handoff. - Trend Identification: Identify recurring issues, gaps in knowledge articles, and potential trends. Provide feedback to Director, Operations so that workstreams can improve knowledge content, processes, and the employee experience. - Knowledge Management Support: Maintain familiarity with HR knowledge base content. Recommend updates or enhancements based on employee inquiries and observed gaps. Share insights with Director, Operations to promote consistency. - Case Monitoring and Follow-Up: Monitor the status of open cases, ensuring timely resolution and appropriate follow-up. Assist in tracking escalated cases and provide updates to employees when needed. - Employee Communication: Provide clear, professional, and empathetic communication to associates. Follow up with associates as needed; keep them informed of case status, next steps, and expected timelines. - Customer Service Excellence: Demonstrate a strong commitment to delivering a high-quality employee experience. Exhibit professionalism, discretion, and appropriate communication etiquette in all interactions. - Cross-Functional Coordination: Collaborate with Tier 2 HR teams, HR Centers of Excellence, Payroll, IT, and other functions as needed to ensure seamless resolution of employee inquiries. - Reporting and Metrics: Manage service level to meet resolution, escalation and response times. - Compliance and Confidentiality: Ensure compliance with all applicable regulations and company policies (e.g., data privacy, HIPAA where applicable). Maintain strict confidentiality of employee information. - Alignment with Company Values: Demonstrate commitment to the Company’s mission, vision, and core values. - Additional Duties: Responsibilities outlined above are not all-encompassing. Additional duties may be assigned as necessary. Job Scope The incumbent operates within a Tier 1 HR Service Delivery model using standardized processes, knowledge articles, and defined action plans. The role focuses on efficient intake, triage, and resolution of employee inquiries while ensuring consistent service delivery. - Provides first-contact resolution using documented HR knowledge resources. - Assesses inquiries to determine appropriate resolution or escalation path. - Routes complex, non-standard, or sensitive inquiries to Tier 2 HR specialists. - Supports continuous improvement by identifying knowledge gaps and process inefficiencies. - Ensures accurate case management and timely follow-up to support employee satisfaction. Compensation The salary range for this position is $25-$30/hour. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. Qualifications - Minimum High School Diploma or GED; Bachelor’s degree in Talent Administration preferred. - 2+ years’ customer service experience. - Time management, prioritization skills, attention to detail and a flexible schedule are required. - Verbal communication skills and ability to convey information clearly and effectively. - Ability to effectively handle multiple tasks in a fast-paced environment. - Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues. - Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers. Benefits - Medical, dental and vision coverage with low deductible & copay. - Health Savings Account. - 401(k) + match. Application Deadline We will generally accept applications for at least 15 calendar days from the posting date or as long as the job remains posted. EEO Statement Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here .

Role Description We are currently growing our virtual support team and are seeking organized, people-focused individuals to join us as Experience Concierge Assistants. In this remote position, you'll help clients coordinate travel arrangements, manage important itinerary details, and provide personalized assistance throughout the planning experience. This role is ideal for individuals who enjoy working with customers, staying organized, and balancing multiple responsibilities in a flexible work-from-home environment. Previous experience in hospitality, customer support, administration, scheduling, or related fields is helpful but not required. Full onboarding and ongoing guidance are provided for all team members. - Assist travelers with vacation planning inquiries, preferences, and scheduling needs - Help coordinate accommodations, flights, cruises, transportation, excursions, and activity bookings - Review pricing, travel availability, and package selections through approved booking platforms - Organize itinerary documents, reservation confirmations, and travel schedules - Provide friendly and professional support through email, phone, and online communication channels - Assist with booking changes, itinerary adjustments, and follow-up requests when needed - Maintain accurate client profiles and detailed records within internal systems - Monitor supplier promotions, destination updates, and current travel opportunities - Participate in virtual onboarding sessions, team trainings, and continued learning programs Qualifications - Strong customer service and communication abilities - Excellent organizational and multitasking skills - Comfortable working independently in a remote setting - Familiarity with email systems, web-based tools, and basic computer applications - Reliable internet connection and professional communication habits - Positive attitude with willingness to learn and adapt to new processes - Interest in travel planning, hospitality, coordination, or client support services - Must be at least 18 years old - Applicants must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions Benefits - 100% remote work opportunity - Flexible scheduling availability - Comprehensive onboarding and guided training support - Ongoing mentorship and professional growth resources - Access to supplier systems, booking tools, and travel industry platforms - Eligibility for travel-related discounts, incentives, and recognition programs - Advancement opportunities within a growing and collaborative remote organization

Role Description Think Tank PR & Marketing is seeking a highly organized and proactive Executive Administrative Assistant to provide comprehensive administrative support to senior leadership. The ideal candidate is detail-oriented, resourceful, and capable of managing multiple priorities in a fast-paced environment while maintaining confidentiality and professionalism. - Provide direct administrative support to executives and senior leadership. - Manage calendars, schedule meetings, appointments, and conference calls. - Coordinate domestic and international travel arrangements, including itineraries and expense reporting. - Prepare correspondence, reports, presentations, and meeting materials. - Organize and maintain electronic records, documents, and confidential files. - Serve as a liaison between executives, clients, vendors, and internal teams. - Assist with project coordination and follow up on action items to ensure timely completion. - Monitor and respond to emails, inquiries, and communications on behalf of executives when appropriate. - Support meeting planning, agenda preparation, note-taking, and distribution of meeting summaries. - Track deadlines, priorities, and ongoing initiatives to help executives stay organized. - Assist with onboarding activities, vendor coordination, and administrative processes. - Conduct research and compile information for business development, marketing, and strategic initiatives. - Handle special projects and additional administrative duties as assigned. Qualifications - High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. - 3+ years of executive administrative, executive assistant, or senior administrative support experience. - Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace. - Experience with virtual collaboration tools such as Microsoft Teams, Zoom, Slack, or similar platforms. - Excellent written and verbal communication skills. - Exceptional organizational, multitasking, and time-management abilities. - Strong attention to detail and problem-solving skills. - Ability to handle sensitive and confidential information with discretion. - Self-motivated with the ability to work independently in a remote environment. Requirements - Experience supporting executives in marketing, public relations, advertising, or professional services environments. - Familiarity with project management software such as Asana, Monday.com, Trello, or similar platforms. - Experience coordinating client-facing communications and executive-level reporting. Benefits - Competitive salary based on experience. - Remote work flexibility. - Paid time off and company holidays. - Professional development and training opportunities. - Collaborative and supportive team environment. - Opportunities for career growth within a growing marketing and communications agency. Company Description Think Tank PR & Marketing is a full-service public relations, marketing, branding, and digital media agency dedicated to helping businesses build strong brands and achieve measurable growth. Our team collaborates across creative, strategic, and digital disciplines to deliver innovative solutions and exceptional client experiences.