• Lead the technical work to achieve and maintain compliance certifications (SOC 2, ISO 27001, and the upcoming FedRAMP process) • Design and implement security controls across AWS infrastructure, CI/CD pipelines, Kubernetes, and application deployments • Build the automation, logging, and evidence collection required for continuous compliance • Implement and maintain secrets management, IAM hardening, network segmentation, and encryption standards • Develop infrastructure solutions for customers in highly regulated industries, including isolated or dedicated environments • Collaborate with security, legal, and engineering on threat modeling, vulnerability management, and incident response • Stay ahead of FedRAMP, FISMA, and related federal requirements and translate them into concrete engineering work

• Own the prod-us-only environment end-to-end: infrastructure deployment, maintenance, scaling, and reliability • Lead and grow the US-based DevOps as the site expands • Design, implement, and manage scalable, highly available AWS infrastructure • Build and maintain CI/CD pipelines that let developers ship safely and quickly • Partner with engineering on investigations into application errors • Operate and improve monitoring, logging, and alerting to ensure availability and performance; lead production incident response • Coordinate with the Tel Aviv DevOps team on shared platform decisions and standards

• Lead and mentor SRE/DevOps engineers, driving team growth and performance • Act as technical authority on SRE practices within GCP environments • Ensure system reliability, uptime, and performance across production systems • Implement DevOps and SRE best practices with a focus on automation and scalability • Drive observability using tools such as Grafana, Prometheus, and Stackdriver • Design and optimise CI/CD pipelines using GCP-native tools • Troubleshoot complex incidents and implement root-cause fixes • Collaborate with cross-functional teams to ensure platform stability • Apply Infrastructure as Code (Terraform, Deployment Manager, etc.) • Manage team workload and stakeholder expectations • Promote a proactive, blameless incident management culture

Role Description As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. This role is focused on bringing this practice to the Hypershield software suite, running on Nexus Switches and as a standalone agent in various virtualization technologies, cloud providers and/or Kubernetes. - Gain a deep understanding of our customers and their architecture down into their various configurations. - Work with various stakeholders, internally and externally, to provide world-class support and issue resolution to various incidents. - Enhance our organization’s view into the health of our various customers. Qualifications - Bachelor’s + 8 years of experience or Master’s + 6 years of experience or equivalent industry experience, including experience in networking concepts and technologies across OSI layers 2 through 7. - 2+ years of direct experience supporting and engaging with enterprise customers in a technical capacity. - 1+ years of experience securing operating system (OS) instances, applications, and/or distributed systems. - 3+ years of hands-on experience operating Linux systems with experience in Kubernetes, cloud-native or container architecture. - 2+ years of hands-on experience configuring and managing Cisco Nexus switches in production environments. Requirements - Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments. - Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities. - 2+ years of experience acting as a higher escalation point across multiple product lines. - Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments. - Knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives. - Experience with at least one major cloud provider (AWS, Azure, or GCP). - Possessing CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certifications will be a key advantage. Benefits - Medical, dental, and vision insurance. - 401(k) plan with a Cisco matching contribution. - Paid parental leave. - Short and long-term disability coverage. - Basic life insurance. - 16 days of paid vacation time per full calendar year for non-exempt employees. - Flexible vacation time off program for exempt employees. - 80 hours of sick time off provided on hire date and each January 1st thereafter. - Optional 10 paid days per full calendar year to volunteer. - Employees may be eligible to receive grants of Cisco restricted stock units.