• The Supervising Specialty Operations Pharmacist leads a team of licensed pharmacy professionals and healthcare staff in delivering high-quality patient care within a central specialty pharmacy. • This role oversees complex patient management programs, ensuring compliance with regulatory standards and organizational policies while optimizing workflows and team performance. • Key responsibilities include staff hiring and development, daily operational oversight, and driving initiatives that improve compliance, efficiency, and patient outcomes.

• Responsible for setting the strategic direction, operating model, and execution discipline for Humana’s Consumer Digital experience organization. • Ensure that digital strategy is aligned to Humana’s mission and translated into measurable outcomes for member and patient experiences. • Partner closely with Experience Design, Digital Product, Platforms & Capabilities, Technology, Marketing, and Line of Business leadership to simplify the digital ecosystem. • Drive prioritization of digital investments based on outcomes and NPV analysis. • Define and evolve the operating model for digital experience organization. • Manage portfolio health including selecting, prioritizing, funding, governing, and optimizing products. • Establish clear intake and decision-making processes across initiatives. • Leverage the product development lifecycle to drive execution rigor across the digital experience portfolio. • Develop and execute product management training playbook. • Define and operationalize OKR/KPI frameworks and build performance reporting.

Role Description Hi, we're Oscar. We're hiring a Operations Analyst, Plan Loading to join our Benefit Configuration team. You will support incoming projects and work designed to improve the consistency, accuracy, and efficiency of Oscar processes through system configuration. You will collaborate with stakeholders in the organization and gain an understanding of Oscar's platform capabilities to ensure that it loads information accurately and efficiently. You will report into the Senior Operations Manager, Benefit Configuration. Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote Pay Transparency: The base pay for this role is: $55,890 - $73,355 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses. Responsibilities: - Perform detailed oriented work with a high level of accuracy and adherence to all QA/QC protocols - Experience with designs, builds, and configuration workflows and utilize this knowledge to develop insights into opportunities for workflow improvements. - Understand aggregated configuration data to identify updates required and to measure the impact of any changes on internal operations and existing configuration - Load configuration data into the core system accurately and in a timely manner - Use internal tools and technical processes, in particular database querying and benefit or reimbursement configuration concepts. - Build SQL queries and translate technical analyses into easily digestible communications to a nontechnical audience - Identify and report on any data/data infrastructure gaps, deficiencies, or irregularities - Compliance with all applicable laws and regulations - Other duties as assigned Qualifications - 1+ years of working knowledge of health plan benefit concepts (e.g., deductibles and other forms of cost sharing, etc.). - 1+ years of proficiency in Microsoft Word, Excel and PowerPoint and/or comparable programs within the Google Docs Editors suite (e.g., Google Docs, Google Sheets, Google Slides). - 1+ years of experience manipulating and analyzing large data sets using excel or a similar database language to solve business problems Requirements - A bachelor's degree or 4 years commensurate experience (Bonus points) - Working knowledge of medical coding concepts (e.g., CPT, HCPCs and ICD-10 coding) (Bonus points) - Proficiency in SQL (Bonus points) Benefits - Medical, dental, and vision benefits - 11 paid holidays - Paid sick time - Paid parental leave - 401(k) plan participation - Life and disability insurance - Paid wellness time and reimbursements

• Analyze provider data workflows to identify inefficiencies, rework, and process gaps. • Recommend and implement scalable solutions to improve turnaround times and reduce manual effort. • Support initiatives focused on operational excellence and continuous improvement. • Perform reconciliation of provider data across systems (e.g., PDM, Atlas, MHS, HRP). • Identify discrepancies, conduct root-cause analysis, and partner with stakeholders to resolve issues. • Ensure data integrity, consistency, and alignment across platforms. • Participate in QA and UAT testing to validate provider data accuracy and system enhancements. • Document findings and support issue resolution prior to production deployment. • Analyze provider data trends and develop insights to support informed decision-making. • Prepare reports and dashboards highlighting risks, performance metrics, and improvement opportunities. • Develop and maintain job aids, standard operating procedures, and training materials. • Support knowledge-sharing initiatives to improve consistency and team effectiveness.