• Sell initial and recurring service to residential pool owners via inbound calls • Proactively engage existing customer base via outbound calls • Provide excellent customer service to existing and new customers • Manage customer work orders, invoicing and billing via business management software • Manage technicians, service schedules, and vehicle routing • Manage inventory of materials and chemicals • Oversee financial aspects of local business • Represent business in some local marketing capacities

Role Description Mercier Consultancy Group is seeking a dedicated Danish Speaking Customer Support Analyst to join our dynamic FinTech team based in Bulgaria. This role offers an excellent opportunity for professionals fluent in Danish who are passionate about delivering outstanding customer service within the financial technology sector. As a Customer Support Analyst, you will be the primary point of contact for Danish-speaking clients, assisting them with their inquiries and ensuring their experience with our products is seamless and satisfying. - Provide high-quality customer support to Danish-speaking clients via various communication channels including phone, email, and chat. - Address and resolve client inquiries related to FinTech products and services promptly and effectively. - Analyze and troubleshoot customer issues to ensure timely and accurate resolutions. - Maintain detailed and accurate records of customer interactions and issues in the CRM system. - Collaborate with internal teams to escalate and resolve complex problems. - Keep updated with the latest product knowledge and industry trends to provide informed support. Qualifications - Fluency in Danish (both spoken and written) is essential; good command of English is beneficial. - Proven experience in customer support, preferably within the FinTech or financial services industry. - Strong problem-solving and analytical capabilities. - Excellent interpersonal and communication skills with a strong customer-oriented approach. - Proficiency with CRM systems and an understanding of FinTech products. - Ability to work efficiently in a fast-paced environment and manage time effectively. - Willingness to work in Bulgaria and adapt to the local culture and work environment. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - 1500 Euro Signing Bonus - Fully Paid Training - Health Insurance - And Much More...

• Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process • Handle customer inquiries efficiently and empathetically via phone and email • Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions • Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service

• Provide technical assistance to customer base and employees over the breadth of the Yaskawa America product line. • Perform preventive and emergency repair procedures. • Responsible for safety (in-house and at customer site). • Provide technical training to Field Service Technicians and Service Application Technicians. • Coordinate service support efforts with Regional Sales Managers.