• Manage appointment scheduling and follow-ups • Conduct recall calls for previous patients when needed • Assist with document scanning and file organization • Support communication through WhatsApp, Google Meet, phone, and email • Answer incoming calls using the Google Voice system • Capture and assist new patients during initial inquiries • Provide professional and patient-friendly phone support • Help onboard new patients before their first appointment • Assist with back billing and AR collection follow-ups • Help review denied claims and support billing managers with denials • Provide billing-related information and documentation support • Review older AR files and assist with collection efforts • Set up new patient information in Simple Practice • Upload scanned documents, forms, and fax files into the system • Assist with scheduling and appointment coordination • Maintain organized patient records and administrative workflows

• Manage and coordinate complex calendars and appointments • Schedule meetings, calls, and events across multiple time zones • Anticipate scheduling conflicts and proactively resolve them • Monitor and manage inboxes, including drafting and responding to emails • Prioritize communications and ensure timely follow-up • Serve as a liaison between clients and internal/external contacts • Prepare documents, presentations, and reports • Handle data entry, file organization, and record maintenance • Assist with project coordination and task tracking • Research and book travel arrangements (flights, hotels, transportation) • Create detailed itineraries and manage travel changes • Coordinate virtual and in-person meetings or events • Support day-to-day business operations • Conduct research and compile information as needed • Identify opportunities to improve processes and efficiency

• Request, obtain, organize, and review medical records, medical bills, and supporting documentation related to personal injury claims • Prepare and maintain complete demand files for submission to insurance carriers • Ensure all records, bills, liens, and supporting documentation are properly saved, organized, and maintained within the case management system • Review records and bills for completeness, accuracy, and consistency prior to demand preparation • Identify missing records, billing discrepancies, or incomplete documentation and follow up as needed • Maintain frequent communication with clients regarding treatment status, records requests, and outstanding documentation needs • Communicate professionally with medical providers, billing departments, insurance adjusters, and vendors • Conduct consistent follow-up on outstanding records, bills, balances, and documentation requests to ensure timely processing

• Enters commands on computers, tape drives, printers, data communications equipment, and plotters to integrate and operate equipment. • Sets up and loads peripheral equipment with selected materials such as tapes and printer paper to facilitate continued production. • Labels and organizes output and back-up tapes. • Observes computer and peripheral equipment and error messages displayed on monitor to detect faulty output or machine stoppage. • Implements standard procedures for routine errors. • Escalates issues and errors as necessary. • Researches warning and error messages and takes appropriate action to ensure job production completion. • Maintains audit trail of job activities and statuses to document productivity. • Monitors levels of operations supplies and procures equipment and supplies as necessary. • Reports supply levels to supervisor for resolution. • Performs scheduled such as daily, weekly, or nightly backups on systems in order to maintain production. • Labels and organizes output and backup tapes in accordance with prescribed guidelines; distributes output reports as necessary. • Performs start-up, re-configuration, shut-down, and re-start procedures in order to maintain production. • Utilizes standard problem management tools to record discrepancies in the environment.