Role Description We are looking for a SIU Field Investigator II. In this role, you will play a critical role in driving the values on which our company was founded. This position will challenge you and push your critical thinking, creativity, and communication skills to help us solve complex problems. We’re looking for an investigator who integrates well with our claims culture. Our perfect candidate: - Understands the auto claims fraud landscape with experience conducting investigations in the field. - Is financially savvy and articulates both sides of an issue with clarity. - Digests complex information quickly and accurately. - Is comfortable making decisions. This role is vital to our claims team’s success. Salary Range: $78,800 - $98,500 Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US. How You Will Make an Impact - Conduct field investigations involving claims suspected of fraud, including complex investigations involving multiple claims, organized fraudulent activity, staged accidents, and provider-related fraud. - Perform in-person investigative activities including scene investigations, neighborhood canvasses, witness interviews, recorded statements, accident-site documentation, and surveillance operations. - Identify, document, preserve, and report investigative findings through detailed written reports, photographs, video evidence, diagrams, and other supporting materials. - Investigate claims involving potential misrepresentation through examination of physical evidence, vehicle inspections, social media research, public records, and coordination with internal and external partners. - Coordinate forensic inspections and investigative efforts with vendors, law enforcement, legal counsel, and other stakeholders. - Conduct and support Examinations Under Oath (EUOs), including gathering supporting documentation and investigative materials. - Occasionally testify in court proceedings, depositions, arbitration hearings, or remotely, and complete sworn affidavits as needed. - Serve as a field resource for Claims and SIU staff regarding fraud indicators, investigative strategy, and evidence development. - Proactively identify questionable claims and emerging fraud trends through field observations and investigative activity. - Maintain timely and accurate case documentation while managing a high-volume investigative caseload across assigned territories. - Engage in ongoing learning opportunities related to fraud trends, investigative techniques, court decisions, and applicable state regulations. - Provide input into continuous improvement of SIU investigative processes, best practices, and field operations. - Interact and communicate effectively with customers, witnesses, vendors, attorneys, law enforcement, peers, and leadership while maintaining professionalism and empathy. - Mentor and assist less experienced investigators by sharing investigative techniques, field practices, and fraud detection strategies. Qualifications - Minimum of 3 years of experience conducting insurance fraud investigations, with significant field investigation experience preferred. - Experience handling automobile injury, property damage, staged accident, and/or organized fraud investigations preferred. - Demonstrated experience conducting surveillance, scene investigations, witness interviews, and evidence collection. - Strong understanding and application of laws, statutes, regulations, and compliance requirements related to fraud investigations and field operations. - Ability to independently manage investigations, prioritize assignments, and make sound investigative decisions in the field. - Experience conducting or supporting Examinations Under Oath with minimal direction. - Strong written and verbal communication skills, including preparation of detailed investigative reports and courtroom testimony. - Understanding of telematics data, location services, Event Data Recorder (EDR) analysis, and other vehicle forensic technologies preferred. - Fraud Claim Law Specialist (FCLS), Certified Fraud Examiner (CFE), CPCU, or other fraud-related certifications preferred. - High degree of professionalism, discretion, and sound judgment while remaining empathetic and customer-focused. - Ability and willingness to travel regularly within assigned territory, including occasional overnight travel as needed, and utilize vehicle as a workstation. - Valid driver’s license with acceptable driving record required. Requirements - As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. - This helps us create a more personal and engaging experience for both you and our interviewers. - Being on camera is a standard requirement for our process and part of how we assess fit and communication style. - If you have any concerns, feel free to let us know once you are contacted. Benefits - Please see our Privacy Notice available HERE for more information on how we process your personal data. - Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability. - The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. - If reasonable accommodation is needed, please contact recruiting@joinroot.com.

• Serás la primera línea de defensa en la detección temprana y respuesta ante incidentes de ciberseguridad. • Tu misión será monitorizar continuamente los eventos y alertas de seguridad. • Identificar posibles amenazas y aplicar los procedimientos establecidos para su contención y escalado. • Revisar y analizar eventos de diversos dispositivos de seguridad. • Comunicar cualquier actividad sospechosa, incidente o alerta y hacer un seguimiento desde su tratamiento inicial hasta su solución. • Gestionar los análisis automáticos de vulnerabilidades.

Role Description We’re looking for a Workforce Management Intraday Analyst to play a critical role in our real-time operations. Acting as the central point of control for intraday performance, you’ll monitor contact centre activity, manage service risks, and coordinate rapid responses to operational challenges. This is a fast-paced, high-impact role where your decisions directly influence customer experience and operational success. - Monitor queues, wait times, service levels, and real-time performance trends - Track staffing adherence and identify gaps in schedule compliance - Take immediate action to balance workloads and improve performance across channels - Manage live incidents, outages, and emergency events using predefined playbooks - Adjust agent skills and routing to optimise performance - Identify trends in idle time, call containment, and operational KPIs - Maintain agent hierarchies, skill profiles, and system accuracy - Conduct audits on scheduling, routing, and exceptions (e.g. PTO, adherence) - Manage and respond to ServiceNow tickets in line with SLAs - Accurately document incidents, actions, and recovery activity Qualifications - At least 1 year of experience in a real-time/command center or workforce management environment - Strong understanding of contact center operations and intraday performance management - Ability to interpret KPIs and proactively identify service risks - Confident decision-making under pressure, especially during outages or service disruption - Excellent communication skills with the ability to engage cross-functional stakeholders - Strong collaboration skills across Operations, IT, and Leadership teams - High proficiency in written and spoken English - Calm and composed approach in high-pressure situations - A proactive, solutions-focused mindset Requirements - Workforce management tools (Alvaria preferred) - Real-time dashboards (e.g. Tableau, QuickSight, or similar) - Strong Excel skills (pivot tables, formulas, data analysis) - ServiceNow or similar ticketing systems Benefits - Paid time off - Retirement savings (e.g., 401k, pension schemes) - Bonus/incentive eligibility - Equity grants - Participation in our employee stock purchase plan - Competitive health benefits - Family-friendly benefits including parental leave

Role Description We are seeking a Business Analyst to join our team supporting a key government program supporting the Department of Veterans Affairs that has the potential to impact over millions of veteran users. You should be a strategic thinker with a deep understanding of business processes, data analysis, and technology solutions. As a Business Analyst you will work closely with cross-functional teams to identify business needs, develop solutions, and ensure successful implementation. Responsibilities - Collaborate with stakeholders to identify business needs and requirements - Develop and document business process and workflows - Analyze data and identify trends, patterns, and opportunities for improvement - Recommend and implement technology solutions to meet business objectives - Conduct user acceptance testing and ensure successful implementation of solutions - Provide training and support to end users - Stay up to date with industry trends and best practices Qualifications - Bachelor's degree in business management, Information Technology, or relevant degree (Bachelor's degree can be substituted with 8 years of additional relevant experience) - 3 Years of Experience in a similar role - Proven track record of leading and managing complex projects - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Proficiency in data analysis tools and software - Experience with Agile methodologies is a plus - Proficient experience in data analysis Requirements - Standard Business hours are Monday through Friday - Occasional extended or weekend hours may be required based on operational needs - Must have reliable internet service that allows for effective telecommuting Benefits - Medical, Dental, and Vision - Health Saving Account (when enrolled in eligible plan) with Company contribution - Company paid Life, Accidental Death, Short-term & Long-term Disability - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance - Voluntary Medical & Dependent Care Flexible Spending Accounts - Accrued Paid Time Off & Company Paid Holidays - 401(k) Retirement Plan with Company match Company Description Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity, turning ambitious ideas into real-world outcomes. No buzzwords. Just impact. EEO Statement Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.