• Foster a high-performing partner network by discussing performance trends, turnaround times, and aligning on clear goals for improvement • Review and respond to internal escalation requests in a timely and accurate manner • Perform data entry and process requests for Phil’s regional partners • Contact partners to resolve issues that may impact a successful client, patient, or partner experience • Conduct investigative tasks required to support monthly financial reconciliations for partner pharmacies • Review script-level issues to ensure proper processes were followed and correct errors as needed • Triage, resolve, and respond to order-related escalations and one-off requests • Identify errors, understand operational workflows, and take action to unblock prescriptions • Collaborate with cross-functional team members to support company goals and performance targets, including finance, warehouse/logistics, engineering, and patient support.

Customer experience is different at Hello Innovation. We cut the red tape, ditch the corporate BS, and empower you to actually do what’s right for people — not what’s written in a script. This isn’t your typical customer service job. It’s a chance to help people, think creatively, learn fast, and deliver “wow” experiences without limits. This is a fully remote position, with full-time, part-time, and evening/weekend-only schedules available. ABOUT US At Hello Innovation, we're more than just a company; we're a force for change. As the parent company to an ever-growing portfolio of businesses, we’re making the world a radically better place through meaningful innovation. Here, it's not about the daily grind; it's about making a real difference, challenging the norm, breaking boundaries, and rewriting what's possible. We started from scratch—no investors, no debt—just a relentless drive that has led us to impact over a billion lives through our products. And we’re just getting started. We’re an eclectic team of dreamers, creators and doers, united in our mission to deliver work that truly matters. If you’re looking to be inspired, challenged and leave work every day knowing you did the best work of your life, you’ve come to the right place. ABOUT THE JOB This role is about people, not tickets. As a Customer Happiness Hero, you’re not only empowered to make things right — you’re trusted to deliver unforgettable “wow” experiences when customers need it most. You’ll support customers during some of the most meaningful moments of their lives, bringing calm, clarity, and genuine care. You’ll also be a vital part of our fast-growing eCommerce brand that touches millions, where you’ll grow your customer experience skills and learn the operations and technology that power everything behind the scenes. You won’t just answer inquiries — you’ll help people in moments that truly matter. If you’re ready to do work with impact, integrity, and heart, keep reading. ABOUT YOU You’ve mastered the art of communication. Whether you’re writing an email, chatting online, or speaking with a customer, you choose your words with intention — warm when they need comfort, direct when they need clarity, and always grounded in genuine care. You’re the Sherlock Holmes of human emotion. You read between the lines, sense what people need, and spot the real issue before it’s spoken. You’re a modern-day MacGyver. Throw a challenge your way and you’ll find a thoughtful, creative way to make things right. You’re comfortable with the unknown. You don’t freeze when things get unclear — you stay curious, confident, and ready to figure it out. You get sh*t done…no babysitter required. You take initiative, follow through, and own outcomes from start to finish with pride and accountability. You’re human-centered to your core. You’re driven by connection, compassion, and the desire to make someone’s day a little lighter. You bring order to chaos. When emotions run high and things get messy, you step in with steady energy and take control of the situation. You get it right, down to the last detail. Typos, loose ends, and unclear instructions don’t stand a chance. You believe excellence lives in the small things. Y o u’re a learning animal. You’re hungry for feedback, curious about how things work behind the scenes, and always looking for ways to do things smarter. Customer experience isn’t a task—it’s a calling. Leaving people better than you found them isn’t just satisfying; it’s who you are. YOUR RESPONSIBILITIES Serve as the point of contact between customers, our eCommerce platform, and product vendors — keeping communication clear, smooth, and proactive from start to finish. Own customer issues from start to finish by investigating details, coordinating with vendors, and ensuring resolutions that leave customers fully taken care of. Communicate with warmth, clarity, and professionalism across email, chat, and occasional phone interactions. Deliver unforgettable “wow” moments — making things right, solving problems creatively, and turning challenges into meaningful experiences. Collaborate with operations and vendor partners to troubleshoot issues, keep orders on track, and prevent future problems. Spot patterns, share insights, and propose improvements that help the team innovate, refine workflows, and elevate the customer experience. Maintain exceptional accuracy and attention to detail in communication, documentation, and follow-through. COMPENSATION & PERKS Meaningful work. Get paid to give a sh*t and make a real impact on people’s lives when they need it most. Top of market pay. Along with a full benefits package including health, dental and 401k. We ignite you - that’s right, you. We exist not only to deliver meaningful innovation, but to ignite and inspire the creative problem solver in you. Experience to prepare you for whatever career lies ahead. Including training and mentorship opportunities from some of world’s top talent. A fun, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun. Flexible scheduling. We can work around your schedule, whether you’re going to school, being a parent, or just living life to the fullest. Plus many more. Additional perks include daily catered lunches, team activities, paid holidays, bonuses and much more. Diversity isn’t just a checkbox. At Hello Innovation, our eclectic team from all walks of life is our secret sauce to meaningful innovation. Needless to say, we are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Description BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are pd of what our employees create each day. Integrity, Inspiration, Quality and Teamwork! Job Description We are seeking a highly organized and proactive Customer Support Scheduler to support operations. This role is a key liaison between the Install & Commissioning team, Field Service team, and Customer Support department. The ideal candidate will be responsible for managing our resource calendar, coordinating field service schedules, optimizing technician assignments, and supporting SLA tracking and utilization reporting. This position plays a critical role in ensuring smooth operations, high customer satisfaction, and efficient use of field resources. Key Responsibilities: Maintain and manage the resource calendar for field service and installation teams. Collaborate with field leaders to identify personnel availability gaps and forecast resource needs. Coordinate and schedule field service activities, ensuring optimal technician assignments based on skills, location, and workload. Optimize travel plans and routes for field technicians to maximize efficiency and reduce downtime. Track and monitor Service Level Agreement (SLA) performance, ensuring timely response and resolution to customer requests. Generate utilization and activity reports to support management decision-making and continuous improvement. Act as the point of contact for internal teams regarding schedule adjustments, resource allocation, and field operational support. Support communication between the customer support department, installation/commissioning team, and field service technicians. Assist in identifying process improvements to enhance field operations, scheduling efficiency, and customer satisfaction. Compensation range: $80,000.00 - $100,000.00 Annually The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors. Qualifications Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most! Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential. BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview Processes orders for materials or merchandise from sales staff or direct customer contact. Maintains customer files with sales contracts and other information. Gives price quotations, completes order sheets and checks the price and quantity of each item listed. Distributes order sheets to respective departments. May coordinate with departments regarding order status, shipping dates, prices, product availability and back orders. This is an individual contributor role. Responsibilities Order Processing & Project Creation Process customer orders through Salesforce workflows with precision Create and manage Salesforce projects aligned with operational goals Set up customer portal accounts and activate billing 📊 Data Integrity & Platform Operations Maintain accuracy of Salesforce Monitor data flow between Salesforce, and integrated platforms Ensure consistency across systems to support reporting and forecasting 📚 Training & Documentation Assist with onboarding and provide basic training documents and videos for users Help document workflows, data standards, and best practices Promote data literacy through updates and usage tips For this role, we anticipate paying $22.00 - $26.00 per hour. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. Qualifications