• Completing data analysis to derive insights on operational performance • Leading business case creation • Supporting strategy development and implementation planning • Collaborating extensively with cross-functional teams and field partners • Preparing materials and insights for senior leadership • Tracking progress against key initiatives, milestones, and outcomes • Acting as a bridge between field support teams and centralized patient support functions

Role Description The Strategic Operations Manager position is a crucial role in our organization as business needs change quickly. In this role, you are responsible for managing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company. The Payment Integrity Operations Delivery team is seeking an experienced, results-driven Strategic Operations Program manager to coordinate and manage work, often cross-functionally. This role will support strategy, process design, planning, implementation, and management of new programs including key initiatives within Delivery Operations. The role is highly collaborative, and you will be expected to: - Manage staff responsible for provider outreach to support audit operations. - Drive several work types across cross-functional areas within Service Operations and external clients, leading the team members involved and able to clearly articulate a path forward and quickly align. - Design, execute, and support change management to ensure inclusive, complete, successful implementation of new processes, programs, and pilots. - Create process flows, policies & procedures, job aides, playbooks, and training material. - Focus team on risk remediation and opportunity identification with strong emphasis on solutions. - Perform adhoc strategy, research, modeling, and analytics on projects to help guide decision-making in an ever-evolving business model. - Partner across the organization on an as-needed basis to ideate, execute, and perform data analysis on user experience utilizing an Operations viewpoint. - Build and cultivate relationships with cross-functional teams within the organization and with external partners. - Develop high-quality decks and presentation materials for presentation to leadership on an as-needed basis. - Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and assist in driving results. Qualifications - BS Degree. - 8+ Years Healthcare Operations experience in Claims, Payment Integrity, or Contact Center/Production environment. - Demonstrated success and experience in large scale change management, process design, and/or business management roles. - Strong analytical experience working with healthcare (claim or audit preferred) datasets to draw actionable insights that drive business outcomes. - Experience creating policies and procedures, FAQs, training guides, etc., that break complex processes and information into understandable and relatable terms. - Ability to work and generate clarity in complex and ambiguous situations while responding to time-sensitive situations with grace. - Proficient in process mapping tools such as Lucid Charts, Vizio. - Proven ability to work cross-functionally to understand the business needs and create practical solutions and operational strategies that support those needs. - Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution. - Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems. - Payment Integrity experience preferred. - Experience with cross-functional remote and offshore teams. - Proficient in developing presentations that tell a complete story. Benefits - 💻 Fully remote opportunity. - 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program. - 📈 401K retirement plan with company match; flexible spending and health savings account. - 🏝️ Flex Time Off + company holidays. - 👶 Up to 14 weeks of paid parental leave. - 🐶 Pet insurance. Interview Process - Connect with Talent Acquisition for a Preliminary Phone Screening. - Meet your Hiring Manager! - Behavioral Interview(s).

• Developing high quality training material as directed by the customer’s Training Needs Analysis, to meet the overarching requirements needed for instant frontline impact. • Training, coaching and mentoring current serving Belgian Défense personnel to become fully competent and capable Aircrew, who can transition directly to frontline ISR operations. • Operating as part of a joint Trials and Training Team to ensure Belgian Défense personnel plan and execute an effective ITEAP and generate the requisite reports in collaboration with Belgian Défense counterparts. • Providing clear and considered operational advice to the customer on integrating platform capabilities, mission requirements, human factors considerations and feedback to the OEM as required. • Executing training as either an instructor or as exercise support, to ensure the trainees receive the most value from their training experience.

• Support the Field Operations Director in executing field operations strategies across assigned projects. • Serve as a key point of contact between field leadership and project teams to ensure alignment with project goals, schedules, and client expectations. • Participate in project handoff meetings, providing input on manpower, equipment needs, subcontractor coordination, and field execution plans. • Review project documents, drawings, schedules, and scopes to prepare for effective field execution. • Coordinate manpower planning with superintendents and field leaders; communicate and facilitate staffing needs to the Field Operations Director. • Monitor field productivity, safety, quality, and schedule performance across assigned jobs. • Review and analyze field documentation including daily reports, lookahead schedules, site inspections, and KPIs. • Conduct regular site visits to ensure compliance with Mullins Mechanical safety policies, site-specific plans, and OSHA requirements. • Lead or support safety meetings, toolbox talks, Job Safety Analyses (JSAs/MSAs), and incident investigations. • Perform field quality audits to verify installations meet company standards and assist with corrective action plans as needed. • Coordinate equipment delivery, usage, maintenance, and calibration to ensure uninterrupted field operations. • Assist in tracking project progress, identifying potential delays, and implementing mitigation strategies. • Coordinate feedback from field teams with vendors, subcontractors, and suppliers to resolve issues and improve execution. • Support project closeout activities, ensuring field documentation and punch lists are completed accurately and timely. • Participate in lessons-learned meetings and provide feedback to improve future project planning and execution. • Mentor and support superintendents, foremen, and field staff through training, coaching, and performance feedback. • Promote a culture of safety, accountability, teamwork, and continuous improvement in field operations. • Ensure proper timekeeping, attendance tracking, and cost code usage for assigned field personnel. • Support the Field Operations Director during audits, reviews, and leadership meetings as required. • Additional responsibilities may be assigned as business needs evolve.