• Processes prior authorization requests received by phone, fax, or electronically • Completes prior authorization approvals and denials • Follows prior authorization workflow, policies, and procedures • Answers inquiry calls from providers and pharmacies • Participates in training and continuing education

• Scheduled 3 hours per week

Role Description We're a growing remote travel team and we're looking for a reliable, detail-oriented professional to join us as a Remote Travel Assistance Coordinator. In this role you'll serve as the primary point of contact for clients throughout their entire travel experience, from initial booking support all the way through post-trip follow-up. You'll keep everything organized, accurate, and running smoothly while delivering a high standard of professional service. No prior travel industry experience is required. We provide full training and structured onboarding so you're set up for success from day one. Qualifications - Excellent communication and interpersonal skills. - Friendly, professional manner with strong attention to detail. - Reliable, organized, and able to manage multiple tasks independently. - Comfortable using digital tools, booking platforms, and online systems. - Able to work independently in a fully remote environment. Requirements - Laptop or desktop computer. - Reliable broadband internet connection. - Smartphone for communication and updates. - Quiet workspace suitable for client conversations. Benefits - Fully remote work structure. - Flexible scheduling framework. - Structured training and ongoing support. - Collaborative team environment. - Access to industry-related travel benefits.

• receives and responds to calls from members, provider/physician's offices, and pharmacies • makes outbound calls and enters pharmacy overrides into systems based on approved guidelines • takes member/prescriber/pharmacist inquiry calls for benefit questions • offers options including submission of a prior authorization request • thoroughly researches issues and takes appropriate action to resolve them • logs, tracks, resolves, and responds to all assigned inquiries and complaints • maintains expert knowledge on all pharmacy benefits and formularies • answers and conducts inbound and outbound calls with members and provider offices • actively involved in the initiation and providing status for prior authorization/coverage determination • identifies root cause issues to ensure enterprise solutions • assists with special projects as assigned