Role Description We're a growing remote travel team and we're looking for a reliable, detail-oriented professional to join us as a Remote Travel Assistance Coordinator. In this role you'll serve as the primary point of contact for clients throughout their entire travel experience, from initial booking support all the way through post-trip follow-up. You'll keep everything organized, accurate, and running smoothly while delivering a high standard of professional service. No prior travel industry experience is required. We provide full training and structured onboarding so you're set up for success from day one. Qualifications - Excellent communication and interpersonal skills. - Friendly, professional manner with strong attention to detail. - Reliable, organized, and able to manage multiple tasks independently. - Comfortable using digital tools, booking platforms, and online systems. - Able to work independently in a fully remote environment. Requirements - Laptop or desktop computer. - Reliable broadband internet connection. - Smartphone for communication and updates. - Quiet workspace suitable for client conversations. Benefits - Fully remote work structure. - Flexible scheduling framework. - Structured training and ongoing support. - Collaborative team environment. - Access to industry-related travel benefits.

• receives and responds to calls from members, provider/physician's offices, and pharmacies • makes outbound calls and enters pharmacy overrides into systems based on approved guidelines • takes member/prescriber/pharmacist inquiry calls for benefit questions • offers options including submission of a prior authorization request • thoroughly researches issues and takes appropriate action to resolve them • logs, tracks, resolves, and responds to all assigned inquiries and complaints • maintains expert knowledge on all pharmacy benefits and formularies • answers and conducts inbound and outbound calls with members and provider offices • actively involved in the initiation and providing status for prior authorization/coverage determination • identifies root cause issues to ensure enterprise solutions • assists with special projects as assigned

• Act as a subject matter expert and handles more complex pharmacy issues • Respond to escalated calls from members, provider/physician's offices and pharmacies • Make outbound calls and enter pharmacy overrides into systems based on approved guidelines • Take member/prescriber/pharmacist inquiry calls for benefit questions including prior authorization requests • Offer options including submission of a prior authorization request • Thoroughly research issues and takes appropriate action to resolve them • Assist team members often guiding them to the appropriate resolution of more complex inquiries • Participate in training of less experienced staff • Assist with audit preparation as needed

Role Description For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Will be working with Atrius Health, Reliant Medical and ProHealth. Hybrid/Remote. Primary Responsibilities: - Epic System Build & Optimization - Build, configure, and maintain Epic Willow medication records, orderables, order sets, preference lists, SmartSets, and SmartTools - Maintain medication dictionaries, NDC mapping, dispense IDs, and formulary configuration within Epic Willow - Optimize pharmacy workflows in Epic, including verification, dispensing, compounding, and clinical documentation - Support integration between Epic and external systems (e.g., automated dispensing cabinets, IV workflow systems, pharmacy robots, BCMA, and inventory systems) - Participate in Epic upgrades, enhancement requests, and new module implementations. - Clinical Decision Support (CDS) - Develop and maintain Epic CDS tools, including Our Practice Advisories (OPAs), medication alerts, dosing calculators, and therapeutic substitution logic - Monitor alert performance, reduce alert fatigue, and ensure CDS rules reflect current clinical guidelines and organizational policies - Collaborate with clinical leaders to implement new medication safety checks and evidence-based protocols - Testing, Validation, & Quality Assurance - Conduct unit, integrated, and regression testing for Epic medication-related changes - Validate medication workflows across inpatient, ambulatory, and specialty areas - Troubleshoot Epic issues, perform root-cause analysis, and coordinate resolution with IT and Epic technical teams - Data Integrity, Reporting, & Analytics - Ensure accuracy of medication master files, pricing, and formulary data across Epic and connected systems - Support reporting needs using Reporting Workbench, SlicerDicer, Clarity, or Caboodle for medication safety, quality metrics, and regulatory compliance - Identify data discrepancies and ensure alignment between Epic Willow and downstream systems - Interdisciplinary Collaboration & Support - Serve as the pharmacy subject matter expert for Epic-related projects and optimization initiatives - Work closely with physicians, nurses, pharmacy leadership, and IT analysts to improve medication-use processes - Provide end-user support, training, and troubleshooting for Epic medication workflows - Participates in team/project meetings as necessary; and assists in the development of project plans by providing accurate deliverable timeframes - Performs other similar and related duties as required or directed which include working some flexible hours to meet project deadlines or business needs - Training, Documentation, & Change Management - Develop training materials and job aids for pharmacists, providers, and clinical staff using Epic - Communicate system changes, updates, and best practices to end users - Support go-live events, workflow validation, and post-implementation optimization Qualifications - Doctor of Pharmacy (PharmD) or Bachelor of Science in Pharmacy - Active pharmacist license in good standing - 3+ years of experience in the pharmacy field - Experience with Epic EHR (Willow, Beacon, Orders, or related modules) - Solid understanding of medication-use processes, pharmacy operations, and clinical workflows - Proven excellent analytical, problem-solving, and communication skills - Proven ability to collaborate with multidisciplinary teams and translate clinical needs into technical solutions Requirements - Completion of PGY1 Pharmacy Residency; PGY2 in Informatics or related specialty - Epic certification or proficiency in Willow Inpatient, Willow Ambulatory, Beacon, or Orders - Board certification in pharmacy informatics (BCPI) or equivalent experience - Experience with CDS build (BPAs, rules, logic), medication master file management, or Epic system integration - Experience supporting Epic implementations, upgrades, or optimization projects - Familiarity with data analytics tools (Clarity, Caboodle, SQL, SlicerDicer) Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.