• Conduct ongoing user research with retailers, brands, and store operations teams to understand workflows, pain points, and opportunities • Partner with product managers on customer discovery, participating in interviews and translating insights into design implications • Design and run usability tests to validate design hypotheses before committing engineering resources • Own end-to-end design for In-Store Digital Media and ESL products, from concept through detailed specifications • Create wireframes, prototypes, and high-fidelity designs that balance user needs with technical constraints and business goals • Establish and maintain design systems and component libraries that enable consistent, scalable product development • Communicate design rationale, progress, and learnings to stakeholders across the organization

• Serve as MFL’s subject matter expert for office interior design and workplace experience. • Establish, document, and maintain firm-wide design guidelines, finish standards, furniture specifications, and workplace experience principles. • Ensure all office environments reflect MFL’s brand, values, and commitment to both employee and client experience. • Partner with Marketing and People & Culture to ensure brand, culture, and workplace design are fully aligned. • Lead interior design for new office openings, relocations, expansions, and remodels. • Translate functional requirements, headcount projections, and client flow into space plans and layouts. • Develop design concepts, furniture plans, and finish palettes that balance aesthetics, durability, budget, and functionality. • Review and approve final layouts, furniture selections, and installation plans. • Develop and manage project plans, budgets, timelines, and scopes for all office design initiatives. • Track spending against budgets and proactively identify cost, timing, or scope risks. • Create standardized processes for forecasting, approvals, and project closeout. • Identify, source, evaluate, and manage furniture dealers, contractors, installers, and design vendors. • Negotiate pricing, service terms, and delivery timelines. • Lead all purchasing related to furniture, fixtures, décor, signage, and workplace design elements. • Oversee delivery, installation, punch lists, and issue resolution to ensure offices are ready for use. • Partner with Facilities, IT, Operations, Marketing, and People & Culture to ensure design integrates seamlessly with technology, branding, accessibility, and operational needs. • Coordinate office readiness for attorney and staff onboarding, client service, and compliance requirements. • Support office moves, openings, and expansions tied to firm growth initiatives. • Continuously evaluate and improve workplace experience, including comfort, functionality, and visual consistency. • Make recommendations for upgrades, refreshes, and improvements over time. • Travel up to 25% domestically to support office openings, renovations, installations, and major projects. • Provide on-site leadership during key project milestones when required. • Assist in the day-to-day operations of existing company facilities as needed. • Coordinate maintenance of existing company facilities as needed. • Work closely with the Facilities and Operations Manager and other Business Operations staff in executing the firm’s expansion and real estate strategy.

• Lead the design of user experiences from concept through execution across key product areas and platforms including web and mobile. • Take strong ownership and agency over design outcomes by crafting user flows, wireframes, prototypes, and pixel‑perfect UI components that balance usability, accessibility, and visual polish. • Translate user research and business requirements into elegant, intuitive designs that solve real user problems and move business metrics. • Collaborate with cross-functional partners including Product Managers, Engineers, and Data Analysts to define product direction and iterate on designs quickly. • Participate in design critiques and reviews, offering and receiving constructive feedback to improve overall design quality. • Advocate for the user across the product development process, driving alignment and clarity on design decisions. • Conduct or partner on qualitative and quantitative user research to inform design decisions. • Test and validate design solutions through usability studies, prototype testing, and iterative refinement. • Contribute to and evolve shared design systems, pattern libraries, and guidelines to ensure consistency and scalability across products. • Promote best practices in UI/UX design across the broader organization. • Ensure alignment with compliance and regulatory requirements related to identity verification and account security

• Interaction Design: Crear micro-interacciones y flujos de usuario avanzados que reduzcan la fricción y optimicen la navegación en plataformas de alto tráfico. • Visual Excellence: Definir la estética visual, iconografía, tipografía y design systems bajo estándares "pixel-perfect", garantizando consistencia y escalabilidad. • Prototyping & Validation: Construir prototipos funcionales de alta fidelidad para realizar validaciones rápidas y pruebas de usabilidad con usuarios reales. • Accessibility (a11y): Garantizar de forma nativa que todos los productos cumplan con los estándares de accesibilidad universal y normativas WCAG. • Handoff técnico: Documentar y entregar activos de diseño de manera eficiente, asegurando una transición fluida hacia los equipos de Frontend.