Role Description Estamos em busca de enfermeiros engajados em garantir aos membros acesso à saúde em todos os níveis de atenção, conectando-os aos profissionais adequados às suas necessidades e fortalecendo o modelo de saúde Alice através da coordenação do cuidado. A essência da posição está em se preocupar genuinamente em resolver problemas de forma rápida, prática e simples, assegurando eficiência, qualidade e a habilidade de manejar casos desafiadores quando necessário, proporcionando experiências positivas e de confiança. - Solucionar dificuldades de acesso ao serviço de saúde; - Indicar e direcionar rede conforme a disponibilidade de instituições e profissionais; - Corrigir erros de jornada dos membros, como cobranças indevidas, negativas e indisponibilidades; - Gerenciar reembolsos e acesso a serviços não cobertos na rede credenciada, incluindo análise e realização do fluxo de reembolso de terapias, consultas simples e honorários médicos; - Coordenar exames e consultas em redes fora da categoria do plano ou que não atendem o plano específico; - Orientar sobre preparo de exames: informar os membros sobre a preparação adequada, assegurando a precisão e a realização sem contratempos; - Verificar e consultar sobre credenciamento de exames, clínicas, hospitais e especialistas em casos de falta de cobertura; - Atender e orientar sobre dúvidas relacionadas à cobertura de medicamentos, tratamentos, solicitações de prontuários e cirurgias eletivas; - Realizar análise de cobertura de procedimentos através do pedido médico, conforme as regras internas e regulatórias; - Viabilizar e realizar agendamentos na rede credenciada; - Realizar notificações compulsórias; - Realizar contato com instituições de saúde da rede credenciada com objetivo de garantir a realização de procedimentos de forma excepcional quando há indisponibilidade de rede credenciada; - Orientar sobre o Modelo Alice, educando os membros sobre o funcionamento do modelo de saúde da Alice e como utilizar os recursos disponíveis. Qualifications - Formação em Enfermagem e registro ativo no Conselho Regional de Enfermagem (COREN); - Capacidade de lidar com situações complexas e alto volume de forma calma, estruturada e segura. Requirements - Jornada de 44 horas semanais, em regime de escala espanhola, atuando 8h por dia, de segunda a sexta-feira; - A cada duas semanas, são acumuladas 4h semanais (totalizando 8h), que deverão ser cumpridas em um sábado ou domingo a cada 15 dias, conforme necessidade da operação; - Iniciando neste horário, podendo sofrer alterações posteriormente de acordo com a necessidade da operação: 09h00 às 18h00 ou 10h00 às 19h00; - Alocação definida conforme a necessidade operacional da Alice, levando em consideração suas preferências. Benefits - Ambiente de trabalho 100% remoto; - Oportunidade de conhecer o escritório da Alice em São Paulo, no bairro de Pinheiros. Company Description Na Alice, nossa missão é tornar o mundo mais saudável. Somos uma empresa de tecnologia que oferece planos de saúde empresariais. Nossa plataforma de cuidado contínuo garante que cada membro receba o cuidado certo, na hora certa e no lugar certo, proporcionando uma experiência excepcional. Impulsionada por IA, nossa jornada de saúde é simples de acessar, envolvente e altamente confiável. Já cuidamos de mais de 65 mil membros, com nível de satisfação de 4,8/5 (CSat), seja no atendimento 24 horas pelo app (Alice Agora), seja nas consultas com nossos médicos especialistas. Isso é saúde como deve ser. Temos orgulho da nossa cultura e do nosso time, que trabalha com paixão pelo propósito e protagonismo para transformar o setor de saúde.

• Own the translation of Growth and Commercial strategy into quarterly, KPI-driven marketing roadmaps by partnering with leadership to convert priorities, target audiences, state focus, and market insights into integrated campaign plans tied to pipeline and expansion goals. • Develop and maintain Pair Team’s B2B messaging playbook: define, refine, and enforce core positioning across payer, CBO, health system, state, provider, and ACO audiences. • Conduct and synthesize competitive intelligence to inform positioning and strategy, including state-by-state differentiation, payer pain points, RFP and policy trends, and buyer personas. • Lead development of RFIs, RFPs, proposals, and related opportunity materials in close partnership with Growth and Partnerships teams. • Turn business priorities into clear pitch narratives, value propositions, and objection-handling language for Growth, Commercial, and Partnership teams. • Drive conference and event strategy and execution, including registration, outreach, speaking opportunities, media engagement, and post-event follow-up. • Own execution of webinars, B2B newsletters, and targeted outreach campaigns aligned to commercial priorities. • Coordinate and manage CRM and marketing automation workflows (e.g., HubSpot) for B2B pipeline nurture and engagement tracking. • Build and own Pair Team’s content strategy across blog, social, video, and long-form thought leadership, with a focus on establishing category authority in AI-powered care delivery, Medicaid and Medicare innovation, and safety-net healthcare. • Drive SEO performance: develop a keyword strategy, publish high-quality content at a consistent cadence, and measure organic traffic growth against targets. • Own social media strategy and execution across company and executive channels (LinkedIn, etc.), creating a content calendar that blends original thought leadership, product storytelling, clinical insights, and industry commentary. • Partner with clinical and product leaders to produce differentiated content—case studies, whitepapers, blog posts, video series, and data-driven narratives—that positions Pair Team as a thought leader. • Collaborate with PR leadership on earned media strategy, ensuring content efforts amplify press placements, reporter relationships, and executive visibility. • Build scalable content production workflows, whether through personal execution, management of freelancers and agencies, or a combination of both. • Manage and grow a social calendar for senior leaders, covering LinkedIn presence, podcast appearances, speaking engagements, and industry commentary. • Lead creation and maintenance of all B2B marketing assets, including pitch decks, one-sheets, case studies, conference materials, and other sales enablement collateral. • Build and manage a scalable workflow for asset requests, version control, customization, and distribution to Growth, Commercial, and Partnership teams. • Lead development of B2B and partner-facing website content, including key product and program experiences. • Develop and refine payer and partner reporting materials, ensuring marketing supports account management, renewal and upsell efforts. • Create target-specific materials tailored to market conditions, audience segments, and partnership types. • Develop and refine decks and presentations for internal and external leadership use, including board presentations, investor materials, and executive briefings. • Partner with Sales, Growth, Product, Government Relations, and Clinical leads to ensure all materials reflect accurate operations, outcomes, and program details. • Execute on high-priority organizational marketing needs across teams.

• Create insight-driven content including flagship reports, blog posts, sales enablement, and webinars • Identify trends and pitch ideas in editorial meetings • Collaborate with teams across content, social, paid, growth, design, and product marketing • Peer review and improve work collaboratively

ROLE SUMMARY The Associate Manager, Medical Communications and Content Solutions, within the Global Medical Communications and Content Solutions (MCCS) team in the Global & US Medical Communications and Content (MCC) Organization is responsible for , developing global medical content including abstracts, manuscripts, congress posters/presentations, graphical abstracts, systematic literature reviews, plain language summaries, slide decks, medical education resources, social media, infographics, video, multi-media and other types of external-facing medical content under supervision. • The Associate Manager will develop with support and supervision, relevant medical affairs content, including abstracts, manuscripts, congress posters/presentations, graphical abstracts, systematic literature reviews, plain language summaries, slide decks, medical education resources, social media, infographics, video, multi-media and other types of external-facing medical content. • Responsibilities may include researching, organizing, compiling, interpreting, and quality check of various types of technical and/or medical content. • Provide solutions to stakeholders in alignment with manager for all projects and collaborate with other teams to drive these solutions (Graphics, Compliance agency, Statistics teams, etc.). • Ensure execution of all projects within expected timelines while adhering to all quality and compliance requirements for medical content. • Ensure training on relevant tools and processes, including new generative AI technology platforms, that ensure efficient and compliant execution of all medical affairs content. • Track the progress of projects and resolve any issues/problems with guidance from manager. - Identify and train to become an expert on one new tool/skill for content creation representing the latest trends in the industry. Basic Qualifications • Advanced scientific degree, (eg, MS, MRes, MPharm, PhD, PharmD, MBBS/MD) • 2+ years experience in pharmaceutical medicine, including medical affairs, medical compliance. • Proven ability to take ownership of individual work and align with more experienced colleagues on scope, timelines, quality expectations, etc. • Strong interpersonal skills to quickly build rapport and credibility with colleagues and key external stakeholders cross culturally/regionally. • Experience in medical content writing /writing in academic settings/ communications experience within an agency, CRO, Pharma / Biotech Company. • Effective English verbal and written communication with flexibility to be clear, consistent, compliant, and appropriate for a variety of settings • Demonstrated ability to work effectively in a team and understand the applications of technology to medical content development Preferred Qualifications • Expertise in assigned therapeutic areas • Experience in medical content creation • Multimedia and omnichannel experience • Rapid adoption of new digital content, technology, and resources • Global / international work or educational experience Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Medical