• Take ownership of localization readiness with a strong focus on the billing domain • Own and maintain the product backlog, prioritizing autonomously • Define and refine requirements with engineering leads and relevant stakeholders • Drive international rollouts and market entries • Collaborate closely with Finance, Legal/Compliance, and Customer Operations • Manage service providers and integrate third-party solutions • Maintain and communicate a roadmap that balances new market entry and regulatory changes • Ensure transparent cross-team collaboration

• Provides accurate, complete Spanish/English interpretation for patients, families, and healthcare providers through phone, video remote interpreting (VRI), and in-person interactions as needed. • Facilitates clear communication regarding diagnoses, treatment plans, medications, procedures, discharge instructions, and informed consent. • Translates written materials such as patient education documents, consent forms, discharge instructions, insurance forms, and clinic communications with linguistic and cultural accuracy. • Ensures confidentiality and compliance with HIPAA, UAMS policies, and language-access standards during all patient interactions. • Maintains professionalism, impartiality, and cultural competence while supporting equitable patient care for limited English proficiency (LEP) patients. • Conveys meaning-for-meaning interpretation between providers and patients without omission or alteration. • Identifies communication barriers and recommend solutions to improve patient understanding and workflow efficiency. • Assists patients with appointment scheduling, clinic registration, and navigation of healthcare services in their preferred language. • Utilizes medical terminology appropriately in both English and the target language during clinical encounters. • Supports departmental operations through scheduling, documentation, reporting, interpreting logs, and participation in meetings or quality initiatives. • Educates staff on interpreter-services best practices, cultural sensitivity, and language-access compliance requirements when applicable. • Operates telehealth technology, video platforms, phones, and related interpreting equipment effectively in remote and clinical settings. • Adheres to national standards for healthcare interpreting and maintain required interpreter certifications and continuing education. • May perform other duties as assigned.

Role Description We are seeking a skilled, highly motivated English-Spanish Interpreter to join our 100% remote team in Latin America. Initially focused on OPI, this role offers a clear pathway to advance into VRI. You will be responsible for providing accurate, consecutive interpretation primarily in medical settings, as well as facilitating crucial communication in social services and financial contexts. Qualifications - 6 months to 1 year minimum of professional experience in remote medical interpretation. - Minimum C1 fluency in English. Valid certifications accepted include EF SET (4-Skill), TOEFL, or CAE. - Proof of medical interpreter knowledge issued within the last 12 months. Accepted certifications include: - ALTA Spanish fluency: Minimum score of 9 required. - LanguageStat (PICSI): Passing score of 75–80% required. - Complete mastery of medical and customer service terminology. - Must currently hold, or be willing to obtain, HIPAA and FWA (Fraud, Waste, and Abuse) certifications. - Willingness to successfully complete a standard background check via email. Requirements - A hardwired Ethernet connection directly to your router is mandatory (Wi-Fi is strictly prohibited). - A high-quality, noise-canceling USB headset. - Minimum of Windows 10 OS and 4GB RAM. - The latest version of Google Chrome, Apple Safari, or Microsoft Edge. - A dedicated, quiet, and fully HIPAA-compliant working environment. Benefits - Attractive pay based strictly on interpreted minutes. - Set your own working hours based on your availability (subject to a minimum weekly hour requirement). - A 100% remote position allowing you to work from the comfort of your home in LATAM. - Opportunities to transition from OPI to VRI based on performance (which includes a higher per-minute rate), with the potential to build a long-term career and join our core staff. - Become part of a friendly, expert, and highly supportive global team.

• We are seeking a skilled, highly motivated English-Spanish Interpreter to join our 100% remote team in Latin America. • Initially focused on OPI, this role offers a clear pathway to advance into VRI. • You will be responsible for providing accurate, consecutive interpretation primarily in medical settings, as well as facilitating crucial communication in social services and financial contexts.