• Handing and/or receiving complaints, incidents, issues • Claims processing • Contract & document review • Data entry • Logging, pulling evidence • Estimates & quotes • Internal audits • 40% outbound calling debtors to discuss findings of claim review • Remediations • Report generation

• Conduct regular audits of internal workflows to ensure adherence to client Service Level Agreements (SLAs) and internal protocols • Receive, investigate, and document all incoming complaints, operational incidents, and compliance breaches • Monitor legal items and regulatory updates, ensuring the QA department and broader production teams are informed of changes that impact day-to-day operations • Extract and analyze monthly audit reports to measure department performance • Collaborate with the production teams to refine standard operating procedures (SOPs) based on audit findings to minimize future risks

• Coordinates, schedules, ensures delivery of interpretation and captioning services for in-patient and ambulatory settings throughout OHSU • Communicates and coordinates services effectively, professionally, and in a friendly manner via phone, email, hospital paging system, MS Teams with unit/clinic staff, interpreters, contracted vendors, and leadership • Develops new processes and workflows that support optimal service delivery • Effectively triages all incoming requests for service, taking into account existing policies, current resources, and the needs of patients and staff • Collects information from multiple sources to determine appropriate provision of services (in-person, telephonic, video remote, captioning, etc.) • Proactively identifies patients who may need language services and collaborates with unit staff and interpreters to implement a plan for service • Quickly routes inquiries for other departmental services (translation, bilingual screening, video remote equipment) to appropriate departmental contact • Uses good judgment and fiscal conscientiousness when scheduling interpretation services • Troubleshoots telephone and computer equipment problems and contacts ITG if unable to resolve issue • Maintains a calm demeanor and sense of professionalism at all times regardless of the situation • Pursue personal development of skills and knowledge necessary for the effective performance of the role

ABOUT US  Inatai Foundation is a growing 501(c)(4) philanthropic organization committed to working with communities to shift the balance of power to ensure racial justice and equity across Washington and beyond. We are hiring an Administrative Associate to join our expanding team.  Cultivating a staff team that embodies the diverse experiences of Washington communities is essential to these aspirations. We strongly and sincerely encourage applications from people of color; individuals who are immigrants, bilingual, and multicultural; d/Deaf people and people with disabilities; members of LGBTQIA+ and gender non-conforming communities; and people with other diverse backgrounds and lived experiences.  Visit our About Us page to learn more about our work, approaches, and values. You may also browse our Join Inatai page to understand our hiring process, work culture, and benefits.   POSITION SUMMARY The Administrative Associate for Learning & Community Engagement (LCE) provides administrative, project management, and strategy support to the foundation’s Learning & Community Engagement team. This position reports to the Vice President of Learning & Community Engagement and supports projects and special initiatives led by the Vice President and Director of Leadership & Capacity Building.  The ideal candidate is skilled at managing multiple, complex projects and thrives in a fast-paced, start-up environment. They bring a strong commitment to equity and justice, value collaborative teamwork, and demonstrate the ability to build authentic, accountable relationships with communities across Washington. Success in this role requires excellent organizational skills, the ability to manage complex schedules, strong attention to detail, clear communication, and proven experience in project management and event planning, along with the ability to remain calm under pressure.  This is a full-time, exempt position. Inatai is proud to be a statewide organization, and we know there are talented leaders everywhere in our state. As we grow and learn, we know that we are better partners to communities and more strategic grantmakers when we have team members rooted in place and bringing their lived and learned experiences to our work. We are prioritizing the following geographies to ensure we are fully living up to our commitments to geographic equity.   - The Olympic Peninsula, with special attention to Jefferson, Clallam, and Grays Harbor counties  - North Central Washington, with special attention to Douglas, Chelan, Okanogan, and Kittitas counties  - Northeast Washington, with special attention to Pend Oreille, Stevens, Ferry and Lincoln counties  In addition to these regions, we would like to give priority to candidates based in Adams, Asotin, Cowlitz, Lewis, Mason, Skagit, Skamania, and Whitman counties.   We currently have offices in Seattle and Pasco. Team members connected to an office are expected to work in the office. Team members may be permitted – with supervisor approval – to work remotely up to two days per week. Periodic early morning, evening, and weekend hours will be required, and statewide and regional travel should be expected.  PRIMARY RESPONSIBILITIES Support the Vice President of LCE with executive-level administrative tasks.   - Manage the Vice President of LCE’s calendar, juggling competing priorities as necessary. Schedule virtual and in-person internal and external meetings, including booking venues and preparing relevant materials. This includes setting up and managing all logistics, inputting information into project and grants management systems, and driving action items out of the meeting or event.   - Manage internal and external communication and correspondence, including but not limited to coordination between the LCE team and broader Inatai staff; development of external monthly newsletters, board briefs, and other written materials; and management of internal communications to ensure alignment and information flow across departments.   - Design and produce presentations and materials in PowerPoint and other formats to support the Vice President of LCE and related initiatives.   - Lead the design, organization, and maintenance of team files and knowledge systems in SharePoint and other shared platforms, ensuring accessibility, version control, and alignment with Inatai’s information management standards.   - Manage internal and external VP correspondence, including email and inbox management  - Develop and maintain a calendar of internal organizational and LCE team projects  - Represent the organization in a professional manner in person, in telephone conversations, in virtual meetings, and in written correspondence.   - Compose, edit, design, and format documents and other communications from the VP  - Make all travel arrangements and manage administrative processes and expenses for travel-related items   - Prepare monthly credit card reconciliation and expense reimbursement tracking   - Manage complex scheduling across the LCE team and with fellow departments   - Develop and maintain a calendar of internal org and LCE team projects  - Contribute one’s own ideas, perspectives, and lived experiences to the emerging culture of the foundation  - Assume other responsibilities and explore new opportunities that arise with the evolving needs and aspirations of the foundation  Support the VP of LCE in Event Planning for Internal Events and Meetings   - Serve as the lead event planner for LCE Team retreats (annually) and team dinners (bi-annually)   - Coordinate with the VP of LCE to plan monthly team meetings   - Support the VP of LCE with event planning for leadership team and executive team retreats  Support as a project manager for special initiatives led by the Vice President of LCE   - Manage projects connected to the 50-Year Vision, including funding portfolios, ensuring projects are high quality and meet organizational timelines   - Coordinate with the VP of LCE to plan events, trainings, projects, cross-departmental meetings related to Inatai's 50-Year Vision  Support data entry, contact management, and archival of LCE team files.   - Assist LCE team with organizing and archiving of team files and documents   - Perform various administrative functions as needed, such as data entry and contact management