• Own end-to-end implementation for enterprise clients, managing stakeholder relationships across both customer and internal teams • Build and manage implementation plans, mapping out dependencies and keeping all parties accountable to timelines • Act as the primary point of contact for clients during onboarding, confidently navigating challenges when product timelines and customer expectations don't align • Lead commercial conversations with confidence, negotiating effectively and managing difficult situations with professionalism • Provide valuable input to information security, AI governance, and supplier onboarding processes as needed • Contribute beyond pure implementation - jumping into pitches, RFPs, audits, and other cross-functional priorities as the business demands • Work closely with CSMs and Product Managers to ensure a seamless handover and a positive customer experience • Continuously feed insights back to the product and leadership teams to help shape and improve the platform

• Build and execute strategy to scale existing collectibles subcategories • Recruit and activate high-potential sellers • Reach out to new leads through outbound emails, social media, calls, and visits • Develop and deepen relationships with strategic sellers through coaching and tactical support • Represent Palmstreet at industry events and within collector communities • Partner with the Head of Collectibles to set strategy across core and emerging subcategories • Identify and test new category opportunities using a mix of market data, seller signal, and buyer behavior • Lead GTM activities for promising new subcategories: source initial sellers, create the marketing strategy, set early benchmarks, and decide whether to invest deeper or move on • Translate learnings into recommendations on category structure, marketing investment, and product needs • Maintain a clear point of view on competitive positioning across all categories of collectibles • Pitch Palmstreet through discovery and closing calls (virtual and in-person) and onboard new sellers from first contact through their debut livestream • Manage a pipeline of prospective sellers across the collectibles ecosystem, from established category-leaders to emerging sellers with category-building potential • Balance high-touch onboarding for strategic accounts with scaled support for inbound or early-stage sellers • Hit clear performance goals: GMV growth across your cohort of strategic sellers/subcategories, Number of new sellers acquired, onboarded, and live, New buyer growth and retention • Identify creative ways to source new leads via digital outreach, trade shows, partnerships, and referrals • Collaborate cross-functionally with marketing, product, and GTM teammates to shape growth strategies and campaign participation

• Conduct the entire sales process from prospecting to deal closure • Build and maintain strong client relationships with international prospects • Conduct virtual meetings and product demos with decision-makers • Collaborate with marketing and SDR teams to refine lead generation efforts • Identify upselling and cross-selling opportunities to maximize revenue • Maintain accurate data in CRM systems and report on pipeline progress • Set sales goals to increase revenue & report sales team performance results. • Create, distribute, and collect customer surveys, compiling the results in a datasheet or report. • Conduct general administration tasks. • Handle customer inquiries and complaints as the first point of contact. • Ad hoc tasks

• Generate qualified pipeline opportunities through outbound prospecting, warm outbound engagement, and inbound lead follow-up • Research and engage prospective churches, nonprofits, and strategic accounts through email, phone, LinkedIn, and other approved channels • Create awareness and engagement around Overflow’s product suite, including Giving Platform, Overflow Tap, and Generosity University • Conduct early-stage qualification conversations to assess organizational fit, priorities, timing, and needs • Partner closely with Account Executives (AEs) to ensure strong meeting preparation, strategic alignment, and clean opportunity handoff • Maintain accurate prospect activity, pipeline updates, and meeting notes within Hubspot • Consistently achieve outreach, meeting generation, and pipeline creation goals • Improve outreach effectiveness through testing, experimentation, and data-driven iteration • Contribute feedback and insights to improve outbound strategy, conversion rates, and overall team performance • Collaborate with Sales Leadership, RevOps, and Marketing on campaigns, targeting strategy, and pipeline initiatives • Contribute to a culture of accountability, ownership, continuous improvement, and mission alignment