• Deliver outstanding customer experiences across multiple channels including phone, text, and email • Serve as the go-to insurance expert, guiding customers through the full policy lifecycle—from initial sales through coverage adjustments, policy updates, billing questions, verification and beyond • Maintain proper documentation of all customer interactions • Assist with billing adjustments, including payment and refund processing and tracking. • Provide white-glove service that exceeds customer expectations at every touchpoint • Identify opportunities to enhance processes and contribute to operational efficiency • Participate in special projects aimed at scaling operations and improving customer outcomes • Provide continuous feedback to optimize tooling including AI assistants. • Build strong working relationships across customer experience, partnerships, leadership, and cross-functional teams • Challenge conventional approaches and bring fresh perspectives to insurtech challenges • Operate as a collaborative team player in a dynamic, entrepreneurial setting

• Provide unparalleled customer support to Spanish-speaking clients via various communication channels. • Assist customers with inquiries about luxury products and services, ensuring a high level of satisfaction. • Document customer interactions meticulously in our CRM system. • Work collaboratively with team members to achieve service goals and enhance the overall customer experience. • Engage in ongoing training and development to stay informed about product features and luxury market trends.

• Provide high-quality customer support to Spanish-speaking clients through various communication channels. • Assist customers with inquiries regarding our subscription-based services, resolving issues and providing guidance. • Document interactions accurately in our CRM system to ensure quality service. • Work collaboratively with team members to meet service level objectives and enhance customer satisfaction. • Participate in ongoing training to stay updated on service offerings and industry trends.

• Provide excellent customer support to Spanish-speaking clients via phone, email, and chat. • Assist customers with inquiries related to food delivery services, resolving issues and ensuring satisfaction. • Document customer interactions accurately and maintain records in our CRM system. • Collaborate with team members to achieve service goals and enhance the customer experience. • Participate in training sessions to stay updated on products and service improvements.