Job Closed
This listing is no longer active.
Unlock the potential of insurance on the internet.
Customer Experience Associate
Location
United States
Posted
128 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Experience Associate
Sure
• Deliver outstanding customer experiences across multiple channels including phone, text, and email • Serve as the go-to insurance expert, guiding customers through the full policy lifecycle—from initial sales through coverage adjustments, policy updates, billing questions, verification and beyond • Maintain proper documentation of all customer interactions • Assist with billing adjustments, including payment and refund processing and tracking. • Provide white-glove service that exceeds customer expectations at every touchpoint • Identify opportunities to enhance processes and contribute to operational efficiency • Participate in special projects aimed at scaling operations and improving customer outcomes • Provide continuous feedback to optimize tooling including AI assistants. • Build strong working relationships across customer experience, partnerships, leadership, and cross-functional teams • Challenge conventional approaches and bring fresh perspectives to insurtech challenges • Operate as a collaborative team player in a dynamic, entrepreneurial setting
Job Requirements
- 1+ years of experience in a high-volume, customer-facing role or contact center environment
- Exceptional problem-solving abilities with a proactive approach to finding solutions
- Outstanding communication and presentation skills
- Tech-savvy with the ability to quickly learn new software platforms
- Self-starter mentality with strong initiative and ownership
- Creative and strategic thinker focused on elevating customer experience
- Ability to thrive in a fast-paced, innovative, and evolving environment
- Ability to obtain relevant insurance licenses within 30 days from date of hire
- Preferred: Experience with tools such as Notion, Freshsales, and Zendesk (or willingness to learn)
- Preferred: Background in insurance or Property and Casualty License (company will sponsor licensing if needed)
- Preferred: Genuine passion for building a career in the insurtech space
Benefits
- Remote-first culture. We work from home and embrace digital collaboration
- Impactful work: We're transforming a trillion-dollar industry that touches everyone's lives
- Award-winning growth: Named among Deloitte Technology Fast 500, Inc. 5000, Forbes Fintech 50, and CNBC World's Top Insurtech Companies
- Culture is everything. Join an incredible team of smart, passionate, collaborative and driven individuals.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Spanish Speaking Customer Support – Luxury & High-End Brand
Patrique Mercier RecruitmentThe leading recruitment agency for candidates who want to work in their own language. Relocation paid by our clients!
• Provide unparalleled customer support to Spanish-speaking clients via various communication channels. • Assist customers with inquiries about luxury products and services, ensuring a high level of satisfaction. • Document customer interactions meticulously in our CRM system. • Work collaboratively with team members to achieve service goals and enhance the overall customer experience. • Engage in ongoing training and development to stay informed about product features and luxury market trends.
Spanish Speaking Customer Support Specialist – Subscription-Based Services
Patrique Mercier RecruitmentThe leading recruitment agency for candidates who want to work in their own language. Relocation paid by our clients!
• Provide high-quality customer support to Spanish-speaking clients through various communication channels. • Assist customers with inquiries regarding our subscription-based services, resolving issues and providing guidance. • Document interactions accurately in our CRM system to ensure quality service. • Work collaboratively with team members to meet service level objectives and enhance customer satisfaction. • Participate in ongoing training to stay updated on service offerings and industry trends.
Spanish Speaking Customer Support
Patrique Mercier RecruitmentThe leading recruitment agency for candidates who want to work in their own language. Relocation paid by our clients!
• Provide excellent customer support to Spanish-speaking clients via phone, email, and chat. • Assist customers with inquiries related to food delivery services, resolving issues and ensuring satisfaction. • Document customer interactions accurately and maintain records in our CRM system. • Collaborate with team members to achieve service goals and enhance the customer experience. • Participate in training sessions to stay updated on products and service improvements.
Spanish Speaking Customer Support, Automotive Insurance & Claims
Patrique Mercier RecruitmentThe leading recruitment agency for candidates who want to work in their own language. Relocation paid by our clients!
• Provide exceptional customer support to Spanish-speaking clients by addressing their inquiries related to automotive insurance and claims. • Guide customers through the claims process, ensuring that they understand their options and receive timely assistance. • Document customer interactions accurately in our CRM system. • Collaborate with internal teams to resolve claims issues and enhance overall customer satisfaction. • Engage in ongoing training to stay updated on policy changes and industry regulations.
