Sagent logo
Sagent

Sagent powers banks and lenders to make loans and homeownership simpler and safer for millions of consumers.

Senior Implementation Business Analyst

Business AnalystBusiness AnalystFull TimeRemoteSeniorTeam 201-500Since 2018H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Implementation Business Analyst

Sagent

• Collaborate across teams in a fast-paced and dynamic, including Customer Success, Product, and Engineering to ensure successful client implementations • Conduct discovery sessions with clients to understand business needs. • Document functional and non-functional requirements. • Translate business requirements into SaaS solution capabilities. • Collaborate with product and implementation teams to tailor configurations. • Serve as the liaison between the customer and internal teams. • Provide regular updates, manage expectations, and facilitate decision-making. • Analyze current customer workflows and identify gaps. • Recommend process improvements aligned with SaaS capabilities. • Assist in creating user guides and training materials. • Support onboarding and training sessions for end-users. • Validate system configurations against business requirements. • Define UAT scenarios and success criteria. • Coordinate UAT execution, triage issues, and provide feedback. • Help customers adapt to new workflows and system changes. • Identify and mitigate adoption risks. • Ensure all implementation tasks are completed before launch. • Support cutover planning and execution. • Triage and resolve post-launch issues. • Coordinate with support and engineering teams as needed. • Maintain accurate records of requirements, decisions, and configurations. • Ensure knowledge transfer to support and account management teams.

Job Requirements

  • Bachelor’s Degree (or equivalent experience) in business, computer science, finance and/or related fields
  • 5+ years Mortgage Servicing is with experience in loan boarding, account services, escrow, loss mitigation, bankruptcy, foreclosure, investor reporting, customer services, or servicing compliance oversight
  • 5+ years of software industry experience is highly desired; experience working with a large enterprise solution desired
  • 3+ years of hands-on business analyst, development, project management, or testing experience
  • Knowledge of mortgage servicing regulatory climates and its impacts on the lending process
  • Experience creating business designs, test plans, testing scripts, and system requirements
  • Excellent written and verbal communication skills
  • Experience working with content management systems
  • Experience working with on and offshore teams is required
  • Experience with the entire PDLC process
  • You are a self-starter and can manage multiple activities and priorities
  • Experience with Claims or Invoice solutions and processes
  • Experience with loan data and servicing conversions
  • Experience with APIs and system integrations

Benefits

  • Remote/Hybrid workplace options
  • Health Benefits
  • Unlimited Flexible Time Off
  • Family Planning Services
  • Tuition Reimbursement
  • Paid Family Leave
  • 401(k) Matching
  • Pet Insurance
  • In-person and Virtual Social Experiences
  • Career Pathing
  • Focus Time Fridays

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