• Lead, develop, and mentor the growth of assigned Community Engagement team members. • Work to hold team members accountable to their professional growth and development through continuous developmental efforts. • Manage customer escalations in a manner that results in favorable customer satisfaction ratings. • Coach and provide support on escalations/attendance/performance and all other agent behavior. • Ensure coverage is secured for all duties given to the department. Assigning duties to team in an equitable manner, taking regional territories into account. • Think abstractly, identifies patterns, and generates ideas and solutions. • Develop and implement communication strategies to ensure positive and productive relationships with internal and external stakeholders. • Conduct side-by-side coaching, monitor on-site performance, outbound phone activity/queues and accountability reports. • Coach and train team in processing face-to-face interactions with customers while maintaining a high-level of customer satisfaction and exceeding department goals. • Execute incentives that motivate sales performance to meet and exceed KPI’s. • Input and maintain accurate data entry of all relevant information into ICOMS or other tools as necessary. • Ensure Marketing/Promo’s match and work in ICOMS and working with MIS to resolve issues with campaigns. • Possess excellent Leadership and Team Building Skills. • Build interdepartmental relationships. • Lead associates to exceed personal, team, and department goals. • Complete monthly and quarterly goals check-ins. • Other duties as assigned.

Role Description We are looking for a Senior Community Manager to be the voice and face of our community — someone who is just as comfortable jumping into Discord to chat with players as they are hosting a livestream with our developers. As the Senior Community Manager, you will help shape the connection between our studio and the players across the globe who make our worlds come alive. To be successful in the role, you are an individual who thrives on authentic communication, loves great games, and understands how to turn community feedback into action that improves the player experience. This position will report to the Head of Marketing. Responsibilities - Champion our global community: Be the daily link between our players and our development team — building trust, excitement, and open dialogue across all platforms. - Lead global community management efforts to connect players across regions and keep them engaged with our worlds and development updates. - Be on-camera and in-stream: Represent Turtle Rock Studios in developer streams, community updates, and social content with authenticity and enthusiasm. - Own social channels: Manage and grow our presence across Reddit, Discord, X (Twitter), Facebook, Instagram, YouTube, and emerging platforms. - Create compelling, on-brand content: Write and produce posts and updates that reflect the studio’s personality and resonate with our players while interfacing with creative services and multimedia personnel. - Engage players around live titles: Plan and execute international communication strategies for patches, updates, events, and new content drops. - Monitor sentiment and trends: Use third-party tools to track engagement, player feedback, and community health, turning insights into actionable recommendations. - Collaborate with teams across the studio to ensure unified messaging, bring player insights to the forefront, and celebrate the great work happening here at Turtle Rock Studios. - Support game capture and content: Help capture gameplay, screenshots, and behind-the-scenes content for community and promotional use. Qualifications - 5+ years of experience managing communities for live or shipped games, ideally experienced working in or around AAA development pipelines. - Deep understanding of community management best practices and player engagement. - Confident, natural on-camera presence — you enjoy connecting directly with players through streams and videos. - Hands-on experience creating social and community content in an established brand or product voice. - Proficiency with monitoring, analytics, and reporting tools (e.g., Sprout, Brandwatch, Meltwater, Discord insights). - Strong written and verbal communication skills — approachable, clear, and authentic. - A savvy gamer capable of playing well with an eye for gameplay moments, community stories, and emerging social trends. - Collaborative, positive, and comfortable working across departments to bring the community perspective into every decision. Requirements - Familiarity with OBS, video editing tools, or Unreal Sequencer. - Background in influencer/creator partnerships or social campaigns. - You’ve moderated or managed a high-volume Discord or Reddit community. Benefits - 100% Medical, Dental, Vision Coverage for you and your family. - Retirement Savings Plan Matching. - Career Improvement Plan. - Flexible Work Arrangements - In-House, Hybrid, and Remote. - Generous Time Off Policy. - Company Events - In-Person + Virtual Events. - Fully Stocked Kitchen + Sponsored Food Trucks.

• Join the Oceans Community to support global entrepreneurs and businesses • Work directly with your client to ensure operational, financial, strategic, or personal goals are met • Collaborate with executives, cross-functional teams, external partners, or specialists as needed • Receive guidance and support from your Operations Manager for career development

• Manage and moderate NoGigiddy's online community spaces — Discord, Facebook Group, Reddit, and social comments • Respond to member questions, posts, and feedback in a timely and authentic brand voice • Create regular community content — polls, threads, announcements, and conversation starters • Identify and recognize top community members and power users • Collect community feedback and surface insights to the product and content teams • Coordinate with the social and support teams to resolve escalated issues • Monitor community health metrics and report trends weekly