Role Description Managers, Engineering operate at the value lane (team) level, responsible for leading a product engineering team and delivering reliable, scalable, and high-quality systems that support customer and business outcomes. - Owns delivery and execution for a team, ensuring work is well-scoped, prioritized, and delivered effectively. - Ensures systems built by the team are reliable, scalable, secure, and maintainable. - Accountable for system quality, including correctness, performance, reliability, and observability. - Reinforces strong engineering practices, including automated testing, CI/CD, observability, and secure development. - Partners with Product Managers and Product Designers to define priorities, scope work, and align on outcomes. - Ensures delivery aligns with product goals and contributes to workstream objectives. - Leads and develops a high-performing team of engineers. - Conducts performance management, including goal setting, feedback, and career development. - Recruits, hires, and retains engineering talent. - Builds a strong team culture focused on accountability, collaboration, and continuous improvement. - Identifies and removes blockers to improve team productivity and delivery. - Drives continuous improvement in development workflows and engineering effectiveness. - Uses system metrics, observability signals (logs, metrics, traces), and team performance indicators to monitor system health and delivery effectiveness. - Ensures technical decisions translate into execution and delivery within the team. - Leverages modern engineering practices, including AI-assisted development, to improve team productivity and delivery outcomes. Qualifications - System Design & Delivery - People Leadership & Management - Delivery Ownership & Execution - Cross-Functional Collaboration - Quality & Engineering Practices - Technical Leadership - Modern Engineering Practices (AI & Automation) Requirements - Experience building and operating backend services, APIs, or distributed systems. - Strong understanding of system design, reliability, and scalability. - Demonstrated ability to deliver systems and features effectively. - Experience managing or leading a team of engineers. - Proven ability to coach, develop, and provide feedback to engineers. - Experience with performance management, including goal setting and career development. - Experience owning delivery for a team, including prioritization, planning, and execution. - Experience working in agile or iterative development environments. - Experience working closely with product managers and product designers. - Ability to align engineering work with product goals and business outcomes. - Experience with automated testing, CI/CD pipelines, and development workflows. - Familiarity with observability tools (logs, metrics, tracing). - Ability to guide technical decisions within a team. - Experience mentoring engineers and improving team practices. - Experience leveraging AI-assisted development tools to improve team productivity. Benefits - Compensation range: $165,000-$198,000 - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - 3 weeks PTO to start, with unlimited PTO after year one - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support

• Lead the Service Platform team responsible for deployment and release engineering systems • Define and evolve a platform that enables fast iteration without compromising reliability • Guide the team in building intuitive, scalable, and highly resilient systems • Collaborate with teams to drive key reliability and platform initiatives end to end

• As the Engineering Manager for the Service Platform team, you will lead the group responsible for Instacart’s core deployment and release engineering systems • Partner closely with product, infrastructure, and service teams to define and evolve a platform that enables fast iteration without compromising reliability • Set the vision, drive execution, and ensure that Instacart engineers have world-class tools to deploy, validate, and monitor their services • Work closely with experienced engineers and leaders across Instacart to drive key reliability and platform initiatives end to end.

• Own and articulate the technical strategy and multi‑quarter roadmap for Enterprise Platform APIs, tools, and data models, aligning outcomes with enterprise objectives and retailer needs. • Lead, mentor, and grow a high‑performing team of 10+ software engineers; hire exceptional talent, provide coaching and feedback, and foster an inclusive, high‑trust, high‑ownership culture. • Design and deliver high‑scale, low‑latency APIs and distributed services (REST/gRPC); define clear API contracts, versioning policies, and robust schema management. • Partner cross‑functionally with Product, Business Development, Professional Services, Data Science, and peer engineering teams to prioritize impact, land cross‑org initiatives, and drive platform adoption across stakeholders. • Oversee production services end‑to‑end; establish engineering best practices and SLOs/SLAs, guide on‑call operations, lead incident response and postmortems, and raise the bar on reliability and operational excellence. • Elevate developer velocity and product quality through great tooling, CI/CD, observability, and pragmatic use of AI to automate toil and accelerate delivery.