• Developer Advocacy & Community Building • Build and nurture relationships with developers, partners, and open-source communities. • Engage and interact with the developer ecosystem — hosting AMAs, office hours, webinars, and play a part in online communities. • Collect and synthesize developer feedback to inform product and engineering teams. • Identify influential developers, projects, and communities to establish collaboration opportunities. • Technical Content & Enablement • Create and maintain high-quality technical content (blog posts, tutorials, sample apps, videos, documentation, SDK guides, etc.) directly targeted to developers. • Develop demos, prototypes, and reference implementations that showcase real-world use cases. • Contribute to improving developer experience through documentation feedback, onboarding flows, and API design suggestions. • Support developer onboarding through workshops, hackathons, and training sessions. • Product Evangelism • Advocate for the company’s technology stack at industry events, developer meetups, and online communities. • Translate complex technical concepts into clear, relatable value propositions. • Collaborate with marketing to align technical storytelling with broader brand messaging. • Track and report community sentiment and adoption metrics to measure evangelism impact. • Cross-Functional Collaboration • Partner closely with engineering, product management, and marketing to align developer needs with product strategy. • Provide structured feedback loops between external developers and internal teams to improve product usability. • Support launch strategies for new developer-facing features, APIs, and SDKs. • Contribute to roadmap discussions to ensure developer experience remains a strategic priority. • Support initial technical discussions with potential customers and partners • Thought Leadership • Represent the company as a credible technical voice in the ecosystem through public speaking, open-source contributions, and community engagement. • Stay ahead of industry trends, tools, and frameworks relevant to the developer community. • Mentor internal teams on effective developer communication and community engagement practices.

• Build and nurture relationships with developers • Create and maintain high-quality technical content • Advocate for the company's technology stack at industry events • Partner closely with engineering and product teams

• Build and nurture relationships with developers, partners, and open-source communities. • Engage and interact with the developer ecosystem — hosting AMAs, office hours, webinars, and play a part in online communities. • Collect and synthesize developer feedback to inform product and engineering teams. • Identify influential developers, projects, and communities to establish collaboration opportunities. • Create and maintain high-quality technical content (blog posts, tutorials, sample apps, videos, documentation, SDK guides, etc.) directly targeted to developers. • Develop demos, prototypes, and reference implementations that showcase real-world use cases. • Contribute to improving developer experience through documentation feedback, onboarding flows, and API design suggestions. • Support developer onboarding through workshops, hackathons, and training sessions. • Advocate for the company’s technology stack at industry events, developer meetups, and online communities. • Translate complex technical concepts into clear, relatable value propositions. • Collaborate with marketing to align technical storytelling with broader brand messaging. • Track and report community sentiment and adoption metrics to measure evangelism impact. • Partner closely with engineering, product management, and marketing to align developer needs with product strategy. • Support launch strategies for new developer-facing features, APIs, and SDKs.

Role Description The role of Service Advocate is focused on servicing current or potential customers (which are defined as members, providers, agents, brokers, benefit administrators or benefits consultants). Incumbents resolve questions and issues, help the Company's customers utilize products, tools and services and directly contribute to customer satisfaction and retention. - Provide assistance to State members by responding to benefit and claim related inquiries via telephone and in writing. - Utilize the Florida Blue Call Strategy to provide outstanding customer service and call resolution to our members; follow-up on issues to ensure resolution for customer. - Educate and answer member questions on the access and use of member self-service tools. - Perform research, request additional information from the provider, member and/or supporting plans if necessary, and make decisions to return, pend, pay or deny low risk claims in order to properly adjudicate claims and inquiries within contract benefit and claims processing guidelines. - Evaluate data through questioning, probing, and reasoning for process improvements. - Research and resolve service-related inquiries for members and providers, meeting established expectations for quality, productivity and timeliness. - Provide customer service and education to plan members and providers by answering more complex questions regarding insurance claims and policies, resolving issues and ensuring customers understand the Company’s products, services and processes. - Work across multiple business areas and utilize various systems, tools, and resources to resolve service inquiries. - Ability to work an assigned shift between 7:00 AM and 7:00 PM, Monday – Friday with occasional overtime, weekends and holidays as business needs require. - Complete assigned training class successfully. Qualifications - 0-1 year of related work experience or equivalent combination of transferable experience and education. - Ability to resolve/respond to customer inquiries and concerns, using sound problem solving and decision-making skills. - Demonstrated empathy and compassion, with outstanding listening and communication skills. - High school diploma or GED. Requirements - 1 or more years work experience related to Health Insurance claims or Health Insurance customer service (preferred). - Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Benefits - Medical, dental, vision, life and global travel health insurance. - Income protection benefits: life insurance, short- and long-term disability programs. - Leave programs to support personal circumstances. - Retirement Savings Plan including employer match. - Paid time off, volunteer time off, 10 holidays and 2 well-being days. - Additional voluntary benefits available. - A comprehensive wellness program. - Competitive pay with opportunities for incentive or commission compensation. - Regular annual reviews with pay for performance considerations for base pay increases.