Director, Customer Solutions – Auto Finance Solutions, Vehicle Values
Location
United States
Posted
3 days ago
Salary
$140K - $160K / year
Seniority
Lead
Job Description
Director, Customer Solutions – Auto Finance Solutions, Vehicle Values
JDPA LIMITED
• Supporting the Customer Success team in achieving the gross retention goals by Meeting SLAs by customer segmentation level for Solution Delivery across our 600+ hundred accounts • Ensure that we add value to our solutions each year to support annual pricing • Address any solution related drivers of attrition • Supporting the Sales team in achieving the new business goals by Helping them to identify cross-sell/up-sell opportunities • Helping them identify white space opportunities for selling-in existing products – this is especially true for the automotive data products • Developing new solutions that can be sold into existing accounts and enable us to add new clients • Working with the Marketing team to help achieve our financial goals by: Ensuring we have a 12-month campaign plan that supports both our gross retention and new business goals • Developing content for regular communication with our customer communities • Ensuring that our solutions are properly represented on the J.D. Power website • Working with the PR team to develop press releases and content for media outreach • Working with the Product team to help achieve our financial goals by: Supporting New Product Development and Product enhancements • Articulating client needs for new solutions • Identify competitive challenges and opportunities
Job Requirements
- Bachelor’s Degree, Master’s Degree preferred
- Extensive automotive finance experience industry preferred
- Background in automotive finance operations preferred
- Strong understanding of Used Vehicle Values and Residual values preferred
- Strong analytical, strategic thinking, and communication skills
- Proven ability to influence and collaborate across business units
- Comfortable navigating ambiguity and driving clarity in fast-paced environments
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