• Plans, prepares, and delivers curriculum and instructional materials that facilitate active learning in both a virtual and classroom setting • Provides training content, agenda, and schedules to achieve district objectives • Determines overall effectiveness of programs and training by listening to feedback and making improvements as necessary • Conducting sound/microphone checks ahead of onsite trainings • Maintains technical knowledge by working closely with Implementation Engineers • Ability to travel extensively (90% +)

• Provide leadership and operational oversight for a designated team within the Conference Management unit. • Maintain ownership of a limited portfolio of complex conferences, ensuring successful execution. • Oversee all aspects of conference delivery including logistics, timelines, budgets, vendor coordination, and onsite operations. • Lead, mentor, and manage a team of Conference Management professionals. • Monitor conference progress across the team to ensure timelines, deliverables, and expectations are being met. • Conduct reviews of conference materials to ensure quality and accuracy. • Maintain consistent communication with the VP and Associate Director regarding team performance, risks, and support needs.

• Providing Email and chat support for our clients; • Answering to ,,How to” and ,,FAQ” questions; • Assisting with account and payment-based questions and problems; • Providing assistance with troubleshooting.

• Develop, negotiate global study budgets based on the requirements of a study protocol. • Review, draft and negotiate a variety of agreements including confidentiality agreements, master confidentiality agreements, clinical study agreements and amendment agreements. • Work with supervisor and various internal/external key stakeholders to resolve/escalate contractual issues. • Ensure adherence to company policies, procedures and contracting standards. • Update relevant study team members regarding the status of contract negotiations and execution. • Coordinate execution of agreements. • Support the maintenance of contract files and databases, including contract archiving. • Recognize where processes can be improved and take corrective action.