• Develop, negotiate global study budgets based on the requirements of a study protocol. • Review, draft and negotiate a variety of agreements including confidentiality agreements, master confidentiality agreements, clinical study agreements and amendment agreements. • Work with supervisor and various internal/external key stakeholders to resolve/escalate contractual issues. • Ensure adherence to company policies, procedures and contracting standards. • Update relevant study team members regarding the status of contract negotiations and execution. • Coordinate execution of agreements. • Support the maintenance of contract files and databases, including contract archiving. • Recognize where processes can be improved and take corrective action.

• Develop, negotiate global study budgets based on the requirements of a study protocol. • Review, draft and negotiate a variety of agreements including confidentiality agreements, master confidentiality agreements, clinical study agreements and amendment agreements • Work with supervisor and various internal/external key stakeholders to resolve/escalate contractual issues • Ensure adherence to company policies, procedures and contracting standards. • Update relevant study team members regarding the status of contract negotiations and execution. • Coordinate execution of agreements • Support the maintenance of contract files and databases, including contract archiving. • Recognize where processes can be improved and take corrective action. • Other tasks, as assigned.

• Assess customers' needs and provide assistance and information on product features • Ensure high levels of customer satisfaction through excellent sales service • Answer customer queries • Process POS (point of sale) purchases • “Go the extra mile” to drive sales • Follow and achieve the department’s sales goals on a monthly, quarterly and yearly basis • Remain knowledgeable on products offered and discuss available options • Team up with co-workers to ensure proper customer service • Build productive trust relationships with customers

• Design and implement comprehensive new hire training courses tailored to various roles and responsibilities. • Establish role-specific training programs to support employee growth and skill development. • Continuously improve training materials, including all existing internal resources (videos, manuals, process documentation, etc.), to reflect the latest product developments and industry best practices. • Develop and expand client-facing core product training modules for the Help Center to support client adoption and engagement. • Drive continuous improvements to the Help Center documentation to optimize the performance and accuracy of our AI search functionality over time.