• Lead and develop a fleet-wide team of high-voltage technicians and specialists, maintaining strong technical competency, safety culture, and Qualified Electrical Worker (QEW) standards • Direct execution of complex HV maintenance activities, including breaker timing, transformer internal inspections, SF6 gas handling, and advanced diagnostics • Coordinate workforce mobilization for planned outages, emergency recoveries, and major repair events across operational sites • Establish and reinforce a zero-defect execution culture focused on precision, safety, and maximum asset availability • Partner with the Reliability organization to support HV maintenance strategies, resource planning, and execution standards • Serve as the operational authority during engineering and design reviews to ensure substations, relay systems, and interconnection facilities are optimized for long-term maintainability • Maintain and govern “Golden Records” for relay settings, coordination studies, and protection system documentation • Lead technical investigations and response efforts related to relay operations, trips, and fault events, including validation of protection setting changes • Develop and maintain the HV Emergency Response strategy for catastrophic failures and grid-impacting events • Oversee critical HV spare parts readiness, including transformers, bushings, breakers, and other long-lead infrastructure components • Manage and evaluate specialized third-party HV contractors to ensure alignment with Intersect’s technical and operational standards • Support rapid restoration and recovery efforts to minimize operational downtime and maintain fleet reliability • Review and validate arc flash studies in accordance with IEEE 1584 and NFPA 70E standards • Translate engineering analyses into practical operational procedures, PPE requirements, and safe work boundaries for field execution • Partner with internal stakeholders to optimize relay settings and reduce incident energy exposure while maintaining system reliability • Oversee the fleet-wide arc flash labeling program to ensure labels remain accurate and compliant following system modifications • Serve as the technical authority for electrical safety training and mentorship for employees and contractors • Partner with NERC Compliance teams to maintain technical readiness for standards including PRC-005 and FAC-008 • Provide accurate maintenance records, testing documentation, and technical validation to support regulatory compliance activities • Ensure maintenance practices, testing procedures, and documentation consistently meet operational and regulatory expectations

• Lead and coach an existing Marketing Operations team with a strong emphasis on cross-training and bench-building • Reduce single-threaded ownership by ensuring key capabilities are documented, shared, and supportable by multiple team members • Create repeatable playbooks, QA checklists, SOPs, and training paths that strengthen execution quality and onboarding • Provide hands-on coaching in core operating areas including campaign operations, lead lifecycle, routing, dashboards, attribution, and workflow automation • Improve how Marketing Operations supports internal stakeholders through better intake, prioritization, SLAs, and forward-looking capacity planning • Identify gaps, bottlenecks, and failure points in current processes and implement scalable fixes • Establish a more proactive operating rhythm with marketing leaders by surfacing risks, opportunities, and performance patterns before they become issues • Drive rigor in campaign execution, lead management, handoffs, and data quality so the team can support the business with greater consistency and confidence • Own and improve critical marketing operations workflows across Salesforce, Marketo, and adjacent GTM systems • Partner with RevOps, EntApps, and Analytics on routing, lifecycle logic, attribution, reporting, and system design • Support and optimize attribution and performance reporting workflows, with experience in platforms such as HockeyStack and similar attribution/reporting solutions while remaining platform-agnostic in approach • Help evaluate, implement, and operationalize workflow and automation solutions that improve team efficiency and scalability • You may be required to occasionally perform duties outside your standard working hours

• Monitor and optimize operational costs related to cloud and technology services, ensuring expenditures align with budget and forecasts. • Collect, analyze, and interpret financial data to provide insights that support strategic decision-making. • Develop and maintain detailed financial reports on operational expenses, technology investments, and return on investment (ROI), providing direct support to the company's finance team. • Participate in budget preparation and monitoring, helping to forecast and control future expenditures. • Ensure financial and operational practices comply with company policies and external regulations. • Identify opportunities to improve financial processes and practices, implementing solutions to increase efficiency and reduce costs. • Implement processes and develop tools that promote observability best practices, guided by SRE standards, for engineering teams—fostering autonomy, resilience, security, and operational efficiency.

• Ensures client savings and internal revenue goals are achieved • Responsible for planning, coordinating, and directing the activities of the audit program • Provides regular program updates to clients and senior leaders • Understands/manages staffing needs, tools, and training requirements • Works across functional areas/departments to achieve corporate/division goals