We make digital 𝐡𝐮𝐦𝐚𝐧™ #MakeDigitalHuman
Music Streaming Platform Customer Expert
Location
Bulgaria
Posted
10 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Music Streaming Platform Customer Expert
Sutherland
Role Description Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team. If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process. It's a leading music streaming service provider, with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs. As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions. The platform is currently available in 180+ countries. Your support will be with E-mail support and through a messaging system (non-voice support) - no calls! Qualifications - Excellent Written skills in Italian (C1) - Good Verbal & Written skills in English (B2 or above) - Valid work-permit to work in the EU - Previous Experience in Customer Service is a plus - Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution - Positive attitude and great interpersonal skills, with a “can do” attitude - Ability to present complex information in a simple and understandable way Your Tasks - Providing Email and chat support for our clients - Answering to "How to" and "FAQ" questions - Assisting with account and payment-based questions and problems - Providing assistance with troubleshooting Benefits - Long-term job security with permanent contract - Additional health insurance and life insurance - 21 days of paid annual leave - 1.5h paid breaks per day - Food vouchers - Clear career path within the company - Ability to work from home - Competitive salary - World-class on-the-job training - Fully digital employee services through eSignature - Employee assistance program, including 24/7 access to psychological support - Employee discounts portal, featuring over 20 exclusive discounts - Employee referral program - Rewards and recognition program - Multisport card partially covered by the company - In-house learning and development portals with training options for Certification - Multiple events organized in the office for employee engagement as well as wellness initiatives - Gift for birth or adoption - Corporate social responsibility events and team buildings - Exposure to global business knowhow
Related Guides
Related Categories
Related Job Pages
More Platform Engineer Jobs
Role Description We are seeking a skilled Azure Cloud Engineer to design, deploy, and operate large-scale, secure, and resilient cloud platforms on Microsoft Azure. In this role you will own the end-to-end cloud engineering lifecycle, including: - Architecture - Infrastructure-as-code - Automation - Security hardening - Cost optimization - Observability - Ongoing operational excellence for production workloads The ideal candidate will combine deep technical expertise across Azure services with strong DevOps engineering practices, and will partner closely with application development, security, and SRE teams to deliver cloud-native solutions that meet demanding business requirements for scalability, reliability, and compliance. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related technical discipline. - Five or more years of cloud engineering experience, with at least three years focused on Microsoft Azure in production environments. - Strong hands-on experience with Azure core services, including compute, storage, networking, identity, and platform-as-a-service offerings. - Production-level experience with infrastructure-as-code tools such as Terraform, Bicep, or ARM templates. - Solid experience designing and operating Azure Kubernetes Service (AKS) clusters at scale. - Hands-on experience with Azure DevOps or GitHub Actions for CI/CD across infrastructure and applications. - Strong scripting skills in PowerShell, Bash, and Python, with the ability to write maintainable automation code. - Deep understanding of cloud security principles, identity management, and compliance frameworks. - Experience implementing monitoring, alerting, and observability strategies across distributed workloads. - Strong troubleshooting, communication, and documentation skills. Requirements - Design and implement enterprise-grade Azure cloud architectures spanning compute, networking, storage, identity, and data services. - Develop, maintain, and continuously improve infrastructure-as-code using Terraform, Bicep, or ARM templates. - Configure and manage Azure landing zones, virtual networks, subnets, route tables, and network security groups. - Implement secure identity, access management, and governance controls using Azure Active Directory. - Architect and operate Azure Kubernetes Service (AKS) clusters. - Deploy, scale, and tune Azure data and analytics platforms. - Build and operate comprehensive CI/CD pipelines using Azure DevOps or GitHub Actions. - Design and implement robust observability practices using Azure Monitor and third-party tooling. - Drive Azure cost optimization initiatives. - Implement disaster-recovery and business-continuity strategies. - Strengthen security posture by integrating Microsoft Defender for Cloud and other security tools. - Collaborate closely with application teams to architect cloud-native solutions. - Develop automation scripts and tooling in PowerShell, Bash, and Python. - Mentor junior engineers and contribute to internal communities of practice. Benefits - Competitive base salary commensurate with experience. - Full-time, direct W2 employment with Bright Vision Technologies. - Long-term, multi-year engagement aligned to the Bright Vision SOW delivery roadmap. How to Apply For immediate consideration, please send your resume to [email protected] or contact us at (908) 505-3899. Learn more about Bright Vision Technologies at www.bvteck.com .
• You own a platform domain. • You build the standards and tooling. • You make technical decisions and are accountable for adoption and outcomes. • Collaborate with engineers in product squads to co-design solutions. • Conduct 1:1s with the engineers you mentor and with Principals who mentor you. • Design reviews both for your domain and as part of the team. • Writing is vital—design docs, ADRs, and post-incident learnings. • Protect focus time for deep work and avoid unnecessary meetings. • Engage in thoughtful collaboration with team members and advocate for strategic laziness.
• You are the senior technical authority in a major platform domain. • You co-author the platform strategy. • You make the architectural decisions other teams depend on. • Collaborating with the team, you design and operate the shared services, identity foundations, developer tooling, and reliability standards that compound across every product team. • You drive simplification. The platform should get smaller, clearer and more automated over time. • Design reviews — running them, and being the second pair of eyes in reviews across the org. • 1:1s with the engineers you mentor, and with me. • Pairing with engineers in product squads on the harder technical problems. • Building! You will build a lot. • Writing — architecture decisions, design docs, agentic prompts that the whole team will use. Time with the team on the shared AI tooling that makes the whole engineering org faster. • Focus time is non-negotiable. We protect the calendar for deep work. Meetings have a purpose or they don't happen.
Role Description We are looking for a VMware Platform Engineer to design, deploy, and operate VMware-based virtualization, software-defined networking, and software-defined storage platforms across on-premises and hybrid cloud environments. The role covers: - vSphere - vSAN - NSX - Aria - Tanzu The ideal candidate has operated VMware platforms at enterprise scale, navigates the evolving VMware product landscape pragmatically, and brings strong automation and operations discipline. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or a related field. - Five or more years of hands-on VMware platform engineering experience. - Deep expertise in vSphere, vCenter, and ESXi. - Hands-on experience with vSAN and storage policy management. - Experience with NSX-T or NSX-V networking. - Strong PowerCLI scripting skills and experience with automation tooling. - Familiarity with Tanzu Kubernetes Grid or VMware container platforms. - Strong understanding of disaster recovery patterns and SRM. - Strong troubleshooting skills across compute, network, and storage layers. - Excellent communication and collaboration skills. Requirements - Design and operate VMware vSphere, vSAN, and NSX environments across data centers and hybrid cloud deployments. - Build and maintain Tanzu Kubernetes Grid environments for containerized workloads. - Implement vRealize / Aria Automation for self-service VM provisioning, lifecycle management, and policy enforcement. - Operate NSX-T for software-defined networking, including micro-segmentation and load balancing. - Manage vSAN clusters, storage policies, and storage performance for diverse workload classes. - Implement disaster recovery and business continuity using Site Recovery Manager and replication. - Build automation for VMware infrastructure using PowerCLI, Terraform, Ansible, and vRO. - Design capacity management strategies including right-sizing, reservation, and workload placement. - Operate VMware Cloud Foundation (VCF) deployments where applicable. - Implement and operate VMware integrations with cloud providers (VMware Cloud on AWS, AVS, GCVE). - Build observability for VMware infrastructure including performance, capacity, and compliance. - Lead VMware upgrades, lifecycle management cycles, and security patching across the virtualization estate. - Troubleshoot complex VMware issues spanning compute, network, and storage layers. - Stay current with VMware product evolution following the Broadcom transition. Benefits - Competitive base salary commensurate with experience, plus benefits. How to Apply For immediate consideration, please send your resume to [email protected] or contact us at (908) 650-6699. We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

