Role Description This position is primarily remote work, but candidate must reside within the state of Utah for this one. Top candidates will also have some prior working experience in Prior Authorizations. This position is responsible to secure outpatient accounts by performing insurance verification, obtaining benefit information, calculating patient estimates, and obtaining prior authorization before services are rendered. This position works with physicians, nurses, clinic managers, and financial advocates to resolve issues that arise during the prior authorizations process. This position is not responsible for providing care to patients. Responsibilities - Verifies insurance eligibility, benefits, network status, and creates pre-service liability estimate. - Ensures accurate ICD, CPT codes and related medical records are submitted in the authorization request. - Secures prior authorizations for outpatient imaging and in office scheduled services. - Acts as a liaison between the payer and clinic schedulers/medical support staff. - Follows up on delayed or denied authorization requests and escalates for resolution. - Creates detailed documentation and maintains/stores the authorization paper trail. - May work to resolve claims denials related to the prior authorization. Knowledge / Skills / Abilities - Basic knowledge of accounting, word processing, and spreadsheets. - Demonstrated critical thinking and ability to analyze information and problem solve. - Demonstrated professional verbal/written communication skills. - Ability to work independently within a team setting. - Ability to adapt to a dynamic work environment. - Demonstrated ability to prioritize and manage a large workload in stressful situations. - Ability to multitask. - Familiarity with human anatomy and medical terminology. - Demonstrated ability to complete work with a high level of detail and accuracy. - Ability to meet process time standards. - Ability to provide professional and courteous service in all interactions with internal and external customers. - Ability to navigate through various hospital software applications, including Epic ADT/Prelude, Cadence, Epicare, Referrals and Auth/Cert applications. - Ability to navigate and maneuver through multiple web sites. Qualifications - Two years of experience in a health care financial setting, or the equivalency. Preferred Qualifications - Previous experience with medical insurance and prior-authorizations. - ICD/CPT coding experience. - Outpatient or Radiology prior authorizations experience. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions. Physical Requirements - Listening - Sitting - Speaking

• Own strategy and pipeline to drive growth • Prospect and build a book of business • Collaborate with Microsoft alliance team for co-selling opportunities

• Seeking and targeting new customers and sales opportunities, initiating action plans to approach and secure new business for the Company, with a focus on AI-driven solutions and services • Participating personally and actively in the sales process, delivering presentations to customers, developing new opportunities, and managing customers throughout the entire sales cycle • Identifying the expectations and constraints of potential clients and ensuring that the Company’s proposals align with their business needs in the best possible way • Driving the contract signing process and related negotiations • Preparing and developing relevant documentation, including case studies, contracts, work orders, presentations, and other sales materials • Ensuring a smooth transition of new accounts to the Delivery team • Maintaining accurate and up-to-date records in the sales CRM, ensuring all relevant information is properly documented and proposals meet profitability KPIs • Building and continuously expanding a strong network of professional connections relevant to the Company’s services • Continuously increasing company revenue and expanding the customer base • Analyzing relevant conferences, AI-related events, and market opportunities • Maintaining a high level of expertise in focus domains through continuous learning • Developing, maintaining, and strengthening long-term business relationships with the Company’s customers

• Build and grow strategic relationships with partners and prospective customers • Conduct market and account research to identify opportunities and inform outreach • Drive pipeline growth by following up on marketing campaigns and inbound leads • Schedule and coordinate meetings, calls, and demos for Client Business Executives and Sales Directors • Develop and maintain a strong pipeline through proactive prospecting via phone and email • Meet activity targets for qualified first meetings and follow-up steps leading to proposals and pipeline • Help problem-solve deal-level challenges to increase revenue and bookings • Use insight-led, consultative selling to uncover customer needs and spark deeper conversations with CSG • Partner with Sales, Marketing, Product, and Services to ensure consistent messaging and capture voice-of-customer insights • Prepare meeting briefs and stakeholder summaries for customer conversations • Assist with prospecting plans, pitches, presentations, and sales materials • Provide feedback to Marketing so customer and industry insights improve future campaigns