• Manage 25 to 35 enterprise accounts, including some of the largest district accounts in the country. • Utilize data, our tech stack (including Gainsight, Salesforce/SFDC, and Gong), and customer insights to drive company results in product adoption, renewal, and expansion. • Leverage frameworks for your work while still maintaining autonomy and discretion to personalize your approach to partnership with each district based on their goals and needs. • Drive successful business reviews with clients and manage an assigned portfolio of clients and related OKRs. • Own client success planning for your accounts; you'll ask discovery questions, employ active listening skills, and synthesize client goals for successful renewal. • Have a direct impact on the expansion and adoption of Newsela products, which will ultimately scale Newsela’s ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide. • This role requires significant autonomy, representing the company in the market, making recommendations that impact strategy and results, and managing priorities independently. • Exercise discretion and independent judgment on matters of significance, including evaluating customer needs, structuring tailored solutions, negotiating within established guidelines, and influencing revenue and business outcomes.

• Manage the leads database and ensure their progression through the sales funnel until they become MQLs; • Regularly update and clean databases to ensure segmentation effectiveness; • Analyze CRM KPIs with deep analytical insight, knowing exactly how to adjust the levers that impact rates, connections, and implement continuous improvements; • Configure and optimize advanced integrations for RD Station, Umbler, Pipedrive, Intercom, Power BI, and other platforms in our ecosystem; • Design the technical flow and set up triggers for nurture and conversion journeys for both the leads database and the trial base (top, middle, and bottom of funnel); • Create and run strategic campaigns with a strong focus on converting leads to trials; • Implement A/B tests to optimize messaging and communication approaches; • Monitor campaign performance and propose operational adjustments to improve results; • Orchestrate retrial campaigns to re-engage lost contacts with a focus on conversion; • Work closely with our SDR team to refine and raise the quality of leads delivered by Marketing; • Identify bottlenecks and suggest optimization opportunities in CRM operational flows; • Lead database management and dashboard development efforts, proactively seeking ways to optimize operational analysis workflows; • Lead the automation efforts of our referral program.

• Manage a portfolio of strategic accounts • Become a Feathr Product expert and strategic adviser • Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts • Lead the creation and execution of Joint Success Plans to align customer goals with Feathr's solutions • Drive multi-threading efforts within customer organizations to secure key stakeholder relationships and mitigate risk • Assist customers in developing the skills for them to independently create and manage campaign plans based on their goals • Track account progress and status updates in Salesforce and Planhat • Own the end-to-end renewal process, including contract management, pricing, and expansion to ensure customer renewal • Create and lead customer Business Reviews (e.g., Quarterly Business Reviews) to highlight value with Feathr, as well as to uncover risk and growth opportunities

• Lead and scale multiple agile engineering teams delivering high-impact CRM integration capabilities across the Genesys Cloud platform • Own end-to-end delivery across integration domains, ensuring alignment on priorities, dependencies, and execution outcomes across teams • Drive technical strategy for CRM integrations, enabling scalable, reliable, and secure solutions across Salesforce, ServiceNow, Zendesk, and partner ecosystems • Influence architectural decisions across teams, balancing short-term delivery with long-term platform evolution and performance • Partner with Product Management and senior stakeholders to translate business priorities into execution plans that deliver measurable customer and platform impact • Build and evolve modern integration architectures using REST APIs, cloud-native services, and web-based UI frameworks • Strengthen engineering excellence by driving best practices in code quality, testing, CI/CD, and operational reliability • Develop and mentor managers and engineers, fostering accountability, growth, and a culture of collaboration and continuous improvement • Identify and resolve delivery risks early, ensuring predictable execution across complex, multi-team initiatives • Collaborate with internal architects and external partners to design and deliver strategic integrations that expand platform capabilities and ecosystem value